Cadiz Spa Hotels

This hotel is not worth your money. To begin with, the rooms are tiny, the beds are hard, and the pillows are flat. At least the room was clean. However, nothing prepared me for the abysmal customer service I received upon checking in. First, the receptionist questioned me about my name, because the name on my reservation did not match the name on my passport. Since I have dual citizenship, American/Spanish, my names appear different in each place. In addition, I believe that the receptionist noted my Spanish accent as different (because I am also Puerto Rican) and showed prejudice to me because of this. My hotel room, which I shared with my mother, only contained 2 small hand towels. When I commented about how small the towels were to the receptionist, she said “That’s what there is.” Later in the evening, I went to the reception desk to request more towels, thinking even if they were small, at least I would try to get more of them. The receptionist, with an attitude, brought me more towels. When I got back to my room on the 5th floor, I realized that there were indeed bigger towels, since she had given me one bath towel and one hand towel. So, I returned to reception and asked for more bath towels. The receptionist’s response was that “too many people were showering,” since I had let my daughter change in my room after the beach. I commented that whether or not people were showering, the fact remained that my room did not have bath towels in it. She said in a rude voice, “Well, that’s impossible. All of our rooms have 2 bath towels and 2 hand towels.” I responded that my room did not have the bath towels, and that there was no reason for her to be rude to me. She became defensive, claiming she was not being rude. I said that she had been rude to me since I had checked in, and she denied that as well. In over 50 years of traveling, and as a Spanish/American citizen, I have never encountered such rude behavior and horrible customer service. Thankfully here I was able to lodge a formal complaint against the hotel, but anyone who goes here should be aware. Lastly, I have noticed that a few of the negative reviews here have very defensive comebacks from the hotel management, which is beyond belief for me.

Siempre que vamos a Cádiz nos alojamos en el Hotel Cádiz Paseo del Mar Affiliated by Meliá y estamos como en casa. En agosto 2023 hemos disfrutado nuestras vacaciones de 16 días y hemos estado muy cómodos en este hotel que tiene una ubicación excelente frente a la Playa de La Victoria y, lo mejor, un gran equipo de personas (recepción, reservas, dirección, restaurante, limpieza y mantenimiento) que te atienden con todo su cariño y profesionalidad, a los que siempre estamos muy agradecidos. Asimismo, queremos destacar la comodidad de sus habitaciones así como la esmerada higiene en la limpieza de las mismas y de las zonas comunes, el desayuno bufet (muy rico y variado) y su restaurante, que contiene variedad de platos en los que se combinan las recetas innovadoras con platos típicos de la zona de Cádiz y de la cocina española entre los que sobresalen sus ricos arroces.

The hotel is located next to the main road in the center of Gaddis. It is about 5-6 minutes drive from the Cathedral and the old town. There are many parking spaces around the hotel. The room is large and comfortable, the bed is good, and the shower is good.

Good location, good service, very good

Receptionist who greeted us was very friendly and welcoming and gave us some local information as it was our first visit to Cadiz. When booking we hadn’t realised this was an apartment hotel spread across a few buildings and it did feel a bit soulless. However it was spotlessly clean. The double room was basic but well appointed with sofa, tv, kettle, fridge and hairdryer. Bathroom looked quite new and had good shower. Shampoo and shower gel provided. Clean towels provided daily. We did have a few issues with noise as you could hear the shower and tv from the adjoining room and also guest leaving with suitcases in the early hours. Also quite a lot of noise from the street. Located in La Vina area so about a 10 minute walk to the cathedral. Close to La Caleta beach which was nice for watching the sunset.

It was absolutely terrible. We payed for sea view room in a beachfront hotel. What you really see (through incredibly dirty windows) is some construction site and a neighboring hotel (actually beach front), and a tiny bit of the beach. There are no rooms in this hotel with at least side sea view. What you really get is a busy square view (and noise). It's only getting worse at breakfast, someone's hair included. But when it becomes absolutely unbearable is when you try complaining about these things. We would have happily accepted a room downgrade and a spa voucher but no, they kept telling us they are not obliged to wash windows every day, it's not their problem that other guests slam doors, they can't refund pre-paid booking, which would be fine in 2-star and acceptable in 3-star. Overall, the amount of mental energy it takes to get the receptionist to agree with the claims is not worth it. Victoria hotel next door is just a tad more expensive but has real sea views with all the beachfront quietness.