Guest User
July 8, 2024
The temperature outside was a muggy 87 degrees at 11pm! As we entered the hotel is was awful! There were fans blowing, sweltering humidity and the team member was dripping with sweat. I asked is the air working, he said in some rooms, then checked us in. No warm greeting, hello nothing! I looked in the lobby and there are stains on lamp shades, towels and trash cans on the seats catching water leaks. We only chose this hotel for the convenience of an event we attended. The food pantry was pretty much empty! We got on our floor, it was cool so that was a plus, our room started out cool but has an awful damp basement smell! We were so exhausted we just showered and got in bed. Throughout the night the AC was sub par, room became muggy! Fwd to 8am-ish housekeeper OPENS our door and then announced herself! This is a huge no! I had to jump up and announce her to leave! This happened to me at a previous Hilton! Is knocking not in the manual? I try to give Hilton chances but I’m no longer spending money here.