Premier Inn Camberley

A hotel for Lapland uk, We stayed here last year and the rooms were in a terrible state. The night porter did his best to accommodate at the time. Hesitant to re book this year, the cost factor played a huge part. I’m glad we went back, they have got their act together regarding the house keeping. Rooms were lovely and staff were very pleasant and in a festive mood. Lovely add on to our trip to Lapland uk which was 10 min away. Parking was free overnight and the high street had great family friendly dining. Really pleased with our stay.

Was here for business, the young girl at check in was more intrested in playing with phone and arranging a night out with her manager than checking me in. Thought I'd have early night so decided to have food in reception. The table was sticky, so I asked to move, the manager on duty tutted and rolled her eyes. Then sent the young girl to take my order. After a long wait she came back to say they didn't have my order in stock. I gave up and went to five guys. Got up early the next day and went for breakfast. What a diffrence the waiter was informative and helpful. I asked if I could have a recipt for my stay when leaving and the manager on shift was happy to help no waiting. I told her about the night before and she apologised. If all the staff was like morning staff I would have left all 5 score but evening staff need retraining. Can't remember the lady in mornings name but I'm sure it started with M Maureen or Moner I think.

I have approached Premier Inn regarding this hotel but received no feedback, thus writing this review. There is no car-park for the hotel, so you have to use the multi-storey in the middle of Camberley. An extra £9 to £12 pounds to add to your stay...but your vehicle is safe. I have stayed in this hotel numerous times over the past 5 years and, I am afraid, it is getting worse. Be careful of the lobby area where you catch the lifts....it can get quite slippery if its wet outside. The automatic check-in machine just never works. Most of the corridors smell....not very nice when walking to your room. If you actually get a room where the heating works correctly you are lucky. The rooms are quite dirty, walls marked badly (I have stayed in numerous on all floors). The carpets are frayed and dirty. I actually do not walk around any of the rooms bare-footed!! The shower curtains are filthy....not nice when they stick to your legs when taking a shower. When I stayed 2 weeks ago there was hardly any hot water and there were black hairs in the bath that I cleaned away myself. The restaurant constantly seems to have run out of various items on the menu....but there are great restaurants in Camberley high-street. The staff are friendly.....but scruffy...shirts hanging out, old shoes or trainers.

There was no hot water in our room and wr have 2 young children we travelled far to get there to stay for the night as we were visiting lapland the next day when we got there in the evening I was trying to run my children a bath before bed and the water was only just warm barely any warmth to it so in the end I had to end up boiling kettles to heat the water up enough so my children could get into a warm enough bath as there was just no hot water. Which aslo ment that me and my parter could not have showers that evening after we had finished work and travelled up as there was no hot water. Luckily in the morning the water had obviously heated up and we were able to have a shower before leaving but this is not the point.

Dirty, undesirables in the street outside, parking is painful. Poor organisation in booking my family on separate floors and we booked ages ago. Dirty corridors, smelly rooms very dated - definitely would have gone to the travelodge nearby had I known