Guest User
September 29, 2024
Expectations were not met. We speak little Spanish and mainly English. We booked a hotel package that included “spa access”, a wine tour (they only provide in Spanish), and a wine tasting and tapas (again, only in Spanish). When we arrived, we learned the spa access was a scheduled time that they slotted us into at 5pm for one hour. That was the only access, it isn’t available for your entire stay, only the time they give you. They send a confirmation email 2 days ahead of your stay, make sure to read it and all the details. We did not, as we were traveling, so we had to figure this all out when we got there. They were kind to accommodate our request to downgrade our reservation for a room and wine tour only after we learned of all these details. The wine tour was interesting but it is all indoors and you do not go out into the vineyards. The rooms were nice with large picture windows. The dinner at the restaurant was mediocre at best. It was a 1 star Michelin restaurant in 2019 and 2022, but we were not impressed. Very few people speak English at the hotel, so google translate was what we used to communicate. The property is beautiful and if you have the opportunity to spend some time walking it and enjoying a glass of wine, it is well worth it. We would not stay again.