Dolcestate

Avoid Avoid Avoid, Sadly don't fall for the great looking pool and hotel, it doesn't meet the standards expected .. We booked 2 weeks vis Jet2 during August .. The positives first .. Hotel was clean and rooms a good size, some of the staff where friendly (Once you broke the ice) and the pool area was good but that sadly where they stop .... THe hotel is very isolated with nothing within walking distance - no shops , restaurants , bars .. absolutely nothing !!!! (thank god we had a hire car!!!) and to make that worse for the first week we were there we were the only british family before we were joined by one other family .. everyone else (90% other guests were french) and the hotel was setup for them only even the staff spoke french and assumed you were french before you even spoke.. i reminded them how rude it was to guess someone nationality but they continues even afterwards, many spoke little to no english which didn't help .. the hotel refused to give my parents in the 80's a kettle for their room as we were not in the right class of room !! told they had to upgrade at a cost of 120 a week and you only got a kettle extra, had to purchased one fork the supermarket for 18 euros !! the staff regularly left our room open after cleaning making it unsafe to leave thig in the room or allow the kids to go back to on their own and they even block the main fire exit with a large glass table for 3 days due to a small water leak which just needed a sign and bucket put all of us a risk !!! but the worst thing had to be the food, although cooked well , it had to be the worst example of a buffet i've even seen with out 4 options per night (only one would be a meat option the others all fish) and nothing you'd usually see like chips or grilled meets , the salad was only lettuce, tomato and cucumber maybe sweetcorn .. meat option never anything you will have heard of and when i ask the chef he was very very rude and didn't even tell us about the kids menu until the second week !!! to say our kids really really struggled is a understatement. I could go on and on about all the issues but its easier to just say .. don't go here !!! . sadly this experience has made me consider if i would fly and trust JET2 again!!! Sicily itself was very beautiful shame it was spoilt but this hotel