Hotels near Narrabundah Wetlands, Canberra

From the first moment you walk into the room, the musty smell hits you like a brick! The room we had was very small, but that didn’t bother us at all. It was the stagnant, stale air and the unmistakable smell of a very old hotel room, which once-upon-a-time was inhabited by smoking guests. I tried without success to open a window - I was desperate for some fresh air! On night two of our stay, after returning from a full day out exploring Canberra, I was astonished to see that housekeeping had replaced our towels, but not bothered to make the bed, empty the rubbish bin or vacuum the floor! This property is described as 4-star on the Best Western website, I have no idea how they are able to claim this rating! The breakfast selection can only be described as bare minimum, but the most disturbing thing about the breakfast “buffet” was how messy the entire area was! We found crumbs and pieces of rubbish scattered on each of the tables holding the food. Needless to say, we took a hard pass on the breakfast! The only positive I have to offer about our experience at this hotel is that the water pressure in the shower was very good.

The domestic standards are very simple, and the facilities are generally sanitary. If it is purely overnight, it is acceptable. If it is a leisure holiday, it is recommended to change to a more comfortable one. Bring a good mood for the trip

Stayed 3 nights in a standard queen room. The room was nice, although a bit dark as I was on the ground floor with a small window facing the hotels covered entrance. The bed was very soft, maybe too soft for some. The bathroom with walk in shower was compact but functional. The hotel is close the main attractions, with free secure onsite parking. Kingston shops are close by with many nice cafes and supermarket. It has a fully mini bar in the room but I found the prices too high, $9 for a bottle of beer, so I Didnt use it. I got a great rate for my stay.

Stayed for 4 nights on a family trip. We opted to go with Pinnacle due to its proximity to everything. Very close to restaurants, Coles is also just 2 mins drive away if you are staying longer and need groceries etc. On checking in we were informed we were staying in the other block which forms part of the premises however entry is via Leichardt St but was easy to navigate due to the directions given at reception. Can't fault the premises. We stayed in a 3 bedroom apartment which was quite large, premises were clean and tidy. I would not hesitate recommending Pinnacle Apartments.

The facilities are perfect and the hotel is very new!

First impressions of the hotel were good. However, the level of amenities and some of the customer service was disappointing. In the room our bath towels were threadbare and fraying, one of the soap boxes was empty and there was only an office chair to sit on to watch TV. When we requested some extra milk, we returned to our room later to find it dumped on the table rather than placed in the fridge. Returning to the hotel Saturday evening just before 9 pm, we went to the bar area for a coffee only to be told that service had ended and the coffee machine was unavailable. Bar staff were totally disinterested. I should acknowledge that the following evening when we mentioned this matter to a manager, he was very responsive and offered us a free coffee and apology. We felt the accommodation to be reasonably priced but breakfast and car parking costs to be a touch expensive.

Our room was spacious and clean with a beautiful bathroom. The bed was really comfortable but the pillow was too hard and lumpy. I really don't like the duvet only on top of the bed. Why isn't a top sheet used any more? The pool, sauna and club facilities were awesome. Great access to the lake for walks too. Parking isn't free. We used the 3 hours free section.

One of the worst cases of theft, bullying, abuse and intimidation that I have ever experienced as a hotel guest. And I travel often (and many motels would give me glowing testimonials). The owners effectively stole 900 dollars from me by accepting my 8 night reservation, then bullying me out as soon as they saw my face. I only stayed for 2 nights. They never offered a refund or apologized for their hateful, condescending speech and unprofessional conduct/bullying. My crime? Apparently I drove a little too fast out of the car park (yup - seriously - they threatened to kick me out because of this) and I complained about prolonged noise by gossiping staff. When I was exhausted from work and needed to rest, they knocked on my door, and physically intimidated me, speaking to me like a child and criminal (not like an adult and long-term customer). Some of the abhorrent things that they said to my face: ”You think that your 1200 dollars matters? We are fully booked out for this weekend. I gave you a discount for that room! (by the way, at 150 per night, there was no microwave and I didn't sleep well on the too-soft mattresses and pillows, so not good value anyway)” ”This is a motel. People will make noise. If other guests want to talk, they are allowed to! (I was referring to prolonged noise - and many good motels consider this a valid concern).” After they had intimidated me, the female owner said, tauntingly, ”Do I need to call someone for you?” Hey owners - if my 1200 dollars isn't worth anything to you because you are fully booked out all the time, why don't you give me my money back? Many hotels consider me an outstanding guest - I am quiet, mind my own business and am financially sound. Like I countered to them: ”Have I done *****? No. Have I done alcohol? No. Have I painted the room? No.” They threatened to kick me out because they are domineering, controlling personalities who don't like it when clients have a point and defend themselves. I strongly advise against pretty women staying here - and don't book a week-long stay here, because they'll just make up an imaginary crime, bully you into leaving and not give a refund. The behaviour of the owner makes me even more disgusted and ashamed of this country. Bullying and abuse is not right.

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Saw the reviews and was not expecting much. I have been surprised to be honest. The reception was helpful, check in was quick and easy. Our room was clean, well equipped and the bed, lovely and soft and we had the best nights sleep. The only gripe was the communal area toilets were grubby but that’s down to dirty people. You get what you pay for and we were comfortable and can only speak of our experience.