La Estoria, Goa - Ihcl SeleQtions

Good location and seevices!

Not a 5-star rated experience My recent experience at this hotel has left me quite dissatisfied. Upon checking in to the room, the entire floor was soaked due to an AC technical glitch. The bed itself felt chilly and damp, far from the comfortable setting I had hoped for. The staff informed me that the AC issue was prevalent throughout the property in Goa and urged me to "manage" in the room despite the inconvenience. To make matters worse, I noticed the presence of fungal and mold growth on the curtains and cushions. The cushions were visibly unclean and hadn't been properly washed. Although my family and I made do until the following day, things took a turn for the worse when my mother woke up, only to slip and sustain bruises on her leg. My sister and I also faced several instances of slipping due to the persistently moist floor. As a result, our planned activities were severely hampered, and we ended up spending an inordinate amount of time managing these issues within the confines of our room. The hotel staff about our concerns, they initially dismissed them. Eventually, they relented and asked us to wait several hours for a different room. When we were finally moved, the new room turned out to be smaller than the one I had booked and paid for. Adding to our woes, the door lock in the new room was malfunctioning. Maintenance personnel attempted to repair it while we were inside, which left us deprived of privacy. It's disheartening to think that this hotel holds a purported 5-star rating.