Hôtel Château de la Tour

We stayed two nights at this hotel in August. Upon arrival, we noticed our room’s air conditioner was not functional. We spoke to reception and they came to check and confirmed it was on. We left for a couple of hours, leaving the air conditioner on full fan, hoping to cool the room. On our return, the room was even warmer so we asked to be moved to another room. The room we were moved to was a staff space and had no light, an unclean bathroom, a mouldy smell and holes in the plaster on the walls. But it did have a working air conditioner and by this time of afternoon, we were not able to find an affordable alternative hotel so we agreed to stay. We were told by the reception staff that we would discuss a refund in the morning with the manager. The next day when we asked to speak to the manager, we were told she had left for the day. We asked the receptionist to please call her to confirm our refund. Over the phone, she confirmed that we would be reimbursed for our stay the following day. As we went to check out the following morning, we were told that the manager doesn’t work on Mondays and as we had a plane to catch, we had to take the receptionists word that it would be sorted on Tuesday. It has now been three weeks and we have sent a dozen emails which go unanswered. The few times we have been able to have a phone call answered, we face the same excuse of the manager not being there. I am imploring the manager to please get in contact with me about this issue. In the meantime, if you’re considering staying here - I’d choose somewhere else.