Guest User
September 25, 2024
Where to start.... We have been staying at this hotel for many years. Madison Resorts bought out this property a few years ago, and things have gotten pretty bad since then. I don't think that we will be returning. Our "full ocean view king suite' was listed for about $400 in the September 'shoulder season'. For that price, we received a room that has two non-functioning TV's, a broken curtain across the sliding glass terrace doors, and a sagging mattress, that if you aren't careful about turning in bed, you may wind up on the floor from the sagging. Our king bed was placed in a room that was entirely too small for the size of the bed, resulting in only one night stand on one side, and barely enough room to put your feet off the bed and stand up on the other side. So you have to really crawl on 'all fours' to the end of the bed and get off the bed that way. The Madison Resorts remodeled all of the rooms, and in the process, switched the room configuration around, creating this space problem. It makes absolutely no sense. Also in the process of remodeling, the took away the cooktops in the kitchenette, which restricts a guests options and conveniences. An amenity that Madison added was complimentary golfcart taxi transportation to guests. We have been here one day, and we received notices that there were already two periods that all golfcart services were cancelled after a certain point during the day. Madison Resorts has jacked up the daily rates here exponentially, and added a $35.00 'resort fee'. Well, there is no 'resort' here. It's a motel/hotel, pool, restaurant and parking lot. In checking up and down the beach here, there are much better quality hotels, to be found, at the same or nearly the same bottom line price tag per night. On a closing positive note, we have found the staff here pleasant and mostly responsive to our needs, tending to our required room repairs and requests for additional linen and such. Though a couple of our contacts with the front desk received no response, having us to call again. The pool and parking were satisfactory. We are still looking for the 'resort' we are paying a fee for, however. If we find it, we will report back here and let everyone know exactly where it is. In conclusion, for the price point Madison Resorts has created, and given the room quality and lack of convenience we have experienced here under Madison Resorts, we feel that the rooms here are over-priced and lack maintenance and management oversight. When one pays $400/night in shoulder season, we believe that your stay should be 'flawless'. Our experience at the new Montreal Beach Resort is far from 'flawless'. It is remarkable that there are a fair number of 'poor' or 'terrible' reviews listed for this business for a few years running, and yet it seems to have no effect on management, as the same problems continue to occur, year over year according to what we read on trip advisor. Quite remarkable.