Hotels near KAY Jewelers, Carlsbad

First, the staff at this hotel is amazing. They genuinely care about their patrons. So, I am a little disheartened about my family's recent stay. To begin, you really need to replace the mattresses. They are the most uncomfortable mattresses I have ever slept on. It was truly like sleeping on the floor. Next, the hotel is so loud! I don't understand how so many guests can be that inconsiderate. There were little children running up and down the halls at all hours. We had to check out a day early because we were so sleep-deprived. Again, the location and staff are amazing, but this was the most uncomfortable stay.

Clean rooms with an excellent location for Legoland. Comfortable beds and good room setup for a family. Breakfast had a good selection - it was very busy most mornings and the Home2 Suites team had a hard time keeping up, but they were trying their best and remained friendly and helpful.

It is clean and small, but small and beautiful. The staff is very friendly and the service is good. The breakfast is good.

My wife and I like Marriot properties, and have stayed at several. We recently joined the Bonvoy club. This hotel is our least favorite. We came to San Diego for a wedding in Vista, about 25 minutes away. I booked this hotel on brand reputation. I should have read the reviews. Lesson learned. The property is in a business area, close to the local airport. It looks OK from the outside, nothing special. They allowed us to check in early, which we appreciated. The young woman at the front desk was friendly and pleasant. She asked us if we wanted a balcony. We liked that. We were on the 2nd floor. Lo and behold, we quickly found out that, starting on the 3rd floor, and seemingly right above us, they are starting a renovation. For the 1.5 hours before we left for the wedding, we were treated to jackhammering and drilling. I had a headache and this did not help. My wife wanted to take a nap. Not happening. Called the front desk and asked to be moved. No can do. The clerk apologized and offered us extra points and a free breakfast (did I mention that there is no complimentary food, just a Starbucks type establishment called the Bistro?) but the breakfast reviews were not good so we passed. The rest of the night was uneventful. AC was good, bed was comfortable, shower was fine. Furniture is outdated and worn, hence the renovation. The next morning, now Sunday, construction commenced again at 8:30. In addition, we received a bulletin telling us that the water would be turned off from 11 am to 3 pm. We were extremely disappointed, being unable to enjoy a nice, quiet room. Upon check-out(early, of course), my wife mentioned our dissatisfaction to the front desk clerk, a nice young man named Abdias that identified himself as a manager. He was gracious enough to take $100 off the cost of the room, which we appreciated. Still, my recommendation is to avoid this hotel for now. They are just getting started on the renovation, starting with the top floor and working their way down. It will be awhile before it is finished.

It feels good, the price is reasonable, the breakfast is OK.

Great prices always and great location! Nice staff as well… very comfy and clean and always feel safe which is more than I can say at any of the motel 6s where I’m from lol… we come down here a lot so I like that they have such great deals and don’t make you pay some crazy deposit that takes over a week to get put back on your card! So it’s pretty awesome

Booked a two night stay here when I was in the San Diego area for work. While the property is aging, I can see that they try to maintain its upkeep pretty well. Unfortunately, there were some issues of concern that made the experience less than amazing. I wasn't expecting an Intercontinental (I've stayed at two ICs this past year) - but being that it is part of the IHG, I was expecting at least decent service. Pros: * The IHG website/app were having issues due to the hack. I finally was able to book a reservation, but called the morning of to confirm. Todd was friendly and efficient, was able to confirm my reservation (booked directly through the hotel), view preferences and noted my late checkout request. * Lili was the front desk agent when I checked in. She was friendly, efficient, knowledgeable. She also was able to notate my late checkout request for 2pm. * I reached out to Lili shortly after checking into my room and noticed what looked like pet hairs (see attached photos) in a corner of the room. She expressed genuine concern after I showed her the photos, and had Yolanda stop by with a vacuum cleaner. * Centrally located to groceries and restaurants (walking distance to Trader Joe's!). * Courtyard view rooms have better noise insulation from the road - a good thing considering that the hotel property fronts a major roadway (Palomar Airport Road). * Rooms have a mini-fridge, which is helpful since most hotels don't offer one. * The hotel's on-site restaurant, Stratus - was open everyday for breakfast/dinner - their buttermilk pancakes are great. Cons: * The pet hair situation led me to wonder what other shortcuts was taken (or not taken) in turning over the room. If you look at the photos, this wasn't a stray pet hair here and there - the amount of hair should've been noticeable if the turnover was just a bit more thorough. * The wireless internet kept cutting out throughout the stay. I'm not sure where the router is, but perhaps the hotel can consider adding a few wireless access points throughout the property, since the signal kept getting dropped. * The walls are thin. I was next to a guy that played his TV on at full blast - it sounded like a concert every night. I could hear vividly his phone conversations (colorful language) too. * Late checkout was inconsistent. Todd noted my request initially over the phone - he said he would be able to offer 1:30pm. Lili upon checkin, confirmed it for 2pm. My card stopped working at 12:30pm when I left to move some of my belongings to my car. I waited behind 3 other guests before I was able to be helped and Veronica asked if I was still checking out at 1pm. I mentioned the later time that Lili offered and even pointed out that had my card still worked, I wouldn't have lost 30 minutes waiting in line and probably would've been able to check out by 1pm. * When I finally managed to get back into my room to remove the rest of my stuff, I went back down to the front desk. Which had four

Cape Ret is located right off the 101, close to the on/off ramp to the i5. Great lobby. Staff was absolutely welcoming. Room was on the 1st floor, facing the ocean. It was a walk to get to room. All the way past a few halls and turns the second to last room... was ours! Room is spacious. The bathroom was also quite big. The scented oils in the bathroom was very welcoming. There was a balcony that had a great view of the ocean. Other amenities include the resort style pool. plenty of parking. Both across the property as well as towards the side entrance of hotel. (FYI there is a parking fee)

I have visited this hotel every year since it opened to be close to my grandchildren age 5 and 6 who love it. They call it the ”Robot Hotel” because there is an actual robot that delivers goodies. Every visit has been terrific, but this was a more complicated visit, and the entire staff was just remarkable in how they rose to the occasion each time I needed help with a number of issues with visitors, office materials, my mobile phone software, dinner plates and utensils for lots of company. The staff gave 200 percent, and as a senior traveler it made my life so much easier. Matt Sater has concocted the perfect recipe for the warmest hospitality I have ever experienced in my travels. Melissa should be training everyone at Marriot on how to provide the most top notch customer service operating the front desk. Her smile is infectious, and her truly sincere approach cushions the anxiety many older travelers have. Itzel helped enormously when I entertained at the pool or patio and was always friendly. My grandchildren especially enjoyed the hugs and conversations with Isabel who laid out a beautiful breakfast and as busy as she was found time to joke with them. The cleaning staff delivered spotless accomodations. This hotel was truly a peaceful harbor that made you feel cared for in a tumultuous sea. Highly recommend. Elaine Darman Levitt