Hotels near Staples, Carlsbad

Location was in walking distance of where we needed to be. Lots of good places to eat. Rooms were clean but only given one towel for two people? Staff was friendly.

We had booked 2 rooms at this hotel for a Carlsbad weekend. It was simply the worst hotel we had ever seen. The hotel looks very nice from the outside. It was not what we expected at all. In order to utilize the kitchen facilities and a coffee maker, you had to check them out at the front desk. There really was no breakfast facility as advertised. They said they put some packaged goods on the table by the front door. When we got to the room, it smelled and did not feel clean. We didn't feel that the sheets were clean and looked for bed bugs quite honestly. My girl friend said she would sleep with her clothes on because it felt so dirty. My son and his wife moved three times trying to find a decent room. We tried to move as well. They offered us the first room he was assigned and turned down. When we went to the second room they offered, there were rings from drinks on the kitchen counter and what appeared to be a significant amount of ashes in the bathroom sink. At that point, we went back to registration and they offered to cancel our reservation. The front desk was very accommodating, so we were very happy with their response. They were the best part of our experience. We left and I couldn't get the smell out of my nose for almost an hour. It was a combination of cooking smells and cleaning fluids. The word that we all kept saying was that it needed to be a demo and total rehab. It was probably the worst hotel experience any of us have ever had.

The hotel was great. The price for the convenience to be walking distance to the ocean and Carslbad Villiage was worth it. The only downfall was even though the vehicles are parked in small cubbies beneath the rooms, they were not safe. ALL of the vehicles parked on the same side were vandalized and there was nothing the hotel would do. There was a camera, but unless we called the police ourselves they wouldn't do anything. Luckily our vehicle was an easy fix, the same could not be the said for others who had more extensive damage. Many unhappy vacationers were going to be leaving that day. I will be back, but I will be cautious with my vehicle.

This review is LONG overdue! Paola and team are AH-mazing! We had 18 families stay here for a soccer tournament and the service we received was top notch. From the last minute room changes and meeting room requests, their staff made it happen without complaint. Our team has stayed here 3 times and we have always had a great experience. We will definitely be back. Don't get me started on the location. Talk about prime real estate. I have nothing but great things to say about this hotel and the people that work here. 10/10 experience. If you are looking for a great place to stay for your group, look no further!

We are repeat customers of the Carlsbad Inn Beach Resort. And we will continue to be repeat customers. We not only stay there but we rent their conference room for workshops. It is the total package. Great location -walking distance to great restaurants. Free Coffee and tea at 6:00 AM Friendly knowledgeable front desk service. And to top it off, Corey Isherwood who was our liaison person for workshops continued to make sure everything was on time and ready to go. Corey goes above and beyond to be sure all the details are taken care of. This is a huge relief if you are doing workshops. Like a fine watch that does everything you ask, we don't want anything to change. Too bad we can't give it more stars. Lori and Ellyn

The surrounding environment is good and the internal environment is ok.

To be frank, I was kind of skeptical to stay here because of the reviews. I was on a budget and looking for a room for 4 nights. The location was great and the rooms were small but nice. The owners live on premises and are hands on. I think that a lot of these complaints and lack of responsiveness from the business is because English is their second language. I personally had a few kind exchanges with them and you could tell they were appreciative. For those 1 star reviews, to get a decent spot a few blocks from the beach for $50 a night...What is there to complain about?