MR198017
May 21, 2024
Outstanding service sets this place apart. From the minute we arrived (albeit very late) to the time we departed, we felt the great customer service this place had to offer. The check in area staff member was very nice and he explained how everything worked in detail and offered my son an allergy free cookie when he found out he had a peanut allergy. From there, we were both starving so we went to the on site restaurant in the lobby. The outstanding customer service continued there with the bartender and chef. The bartender went out of his way to engage with my son and they even shared some rapport about baseball, while the chef came out and ran through their night time menu with us because of my son’s allergy. The burgers we ordered were absolutely phenomenal and so were the chicken quesadillas. Monte, the bartender, was a breath of fresh air. Probably the most attentive bartender I’ve experienced and is an absolute gem for this hotel to have in his role. The breakfast could use a little work because the pancakes were overdone on the edges and soft in the middle and the link sausage was hard, but their lunch and dinner time offerings more than made up for it. This hotel has an indoor pool which is never busy and ample fitness center that unfortunately I didn’t get a chance to use because of the busy weekend full of travel baseball. This hotel is located in a great area with tons of restaurants and shopping nearby, including a very nice Target within walking distance. The rooms were good size and the beds were some of the most comfortable I’ve ever slept in throughout my many nights in hotels. This was our first time staying in a DoubleTree by Hilton and it did not disappoint! Outstanding hotel at a great rate.