Birch Glen Lodge

There was no one to check us in, no number to call. I spent 20 minutes in the phone with *******. Turns out they email you a door code. They don’t know why it was never sent. The AC was so loud and the workers next door drank and laughed out side my door till 11:00 . There was no remote not worthy of the money

We arrived and the bed frame and box spring were so broken so that one side of the mattress was sagging and a foot below the other side of the bed . Old food items were in the fridge. The light fixture over the bed was broken and hanging from the wall with exposed wires. The toilet seat wasn’t tightly connected to the toilet and slid when sat on. The motel WiFi signal was not strong enough to work in our room and we didn’t have signal from our mobile phones (Verizon service) in the room so communication was challenging. No staff in the front office or found on site during our one night stay. We called the number provided with our reservation and were moved to a different room. The next room had a burned out bulb in the main ceiling light in the bedroom and a bulb out in the bathroom. There was a dirty towel under the sink that looked like it was soaking up an old pipe leak. The bedding, towels, carpet, and surfaces were clean. The coffee maker (pot style) appeared not to have been recently cleaned. A mostly empty container of body wash was left with the provided toiletry items by the sink. No conditioner provided (only shampoo plus conditioner which left my hair feeling striped and dry). For over $170/nt this was a disappointing stay and not at all what I expect at that price point.

First time staying here, I always see the sign when I drive through. Everything was all online, so I never spoke to anyone while I was here. It was clean, WiFi worked great and the water pressure in the shower was enjoyable. Some things I did not like was there was no complimentary lotion which I expected and did not bring. Locking the door was a little bit weird and temperature control. I felt the price to be a bit much for the quality I recieved.

The stay was good with great friendly communication with the staff. Absolutely would stay again.

Check in process was fast and easy .

We ran out of toilet paper. The office was closed. There was no spare roll anywhere And no facial tissue. Oops! Fortunately, we had some in our truck. The sink faucet is leaking continuously, but other than that everything was fine.

Diane, at the front desk, was very friendly and helpful. Hotel is older, but clean. It’s in a great location for access to all the recreation activities Cascade and Donnelly have to offer.

Expensive for what it was. Not enough towels, no shower curtain, no staff to talk to about it. Wifi was very poor and we had to sit at the door to connect or go outside. Picture makes the room look much bigger than it is.

Quick and friendly check in.