Holiday Inn Hotels in Castle

We arrived at Cardiff Central by train, which is 15mins walking to this Premier Inn. It was very welcoming and staff friendly, rooms clean, with as much tea and coffee, which you took from the travellers store at the main entrance. My only gripe is as I have dietary requirements, They couldn't cater for them and had to make do with what was on offer. No gluten free food at night, Only what I would call general burgers, lasagne, steak battered fish and chips. Only veg on offer was peas. In this day and age Hotels need to cater for a variety of people's health conditions. Vegan/vegetarians are not Gluten free or Ibs sufferers or Celiacs. Which are complicated problems. It would be helpful if they offered something which could be adapted. .

We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!

Everything about this booking experience and stay has been amazing. From the initial queries to checking in, the staff were so incredibly helpful. When we checked in, we were upgraded for free to a much larger room which looked amazing. We paid for breakfast for 2 of the mornings we stayed and were treated to a buffet of all of the usual delicious breakfast options you would expect. Quickly served tea with a smile, all of the staff were friendly, polite and helpful. Each time we interacted with any of the staff, they were nothing but kind and informative, absolutely no complaints about them whatsoever! They really made us feel welcome and special every day. We have already decided we will be coming back soon! The room itself was spacious and comfortable. The room was an Executive Room, with complimentary tea and coffee. Plenty of towels and amenities. The king size bed was so soft we almost didn't get out of bed. The hotel itself is so close to the train station that we were happy to walk. It was also close to so many restaurants and shops so we were never too far from anything. The only downsides I would say is that there was a strange red stain on the curtain rail, which I imagine is hard to clean! Out of everything, that was the only issue we ever came across, quite minor and did not impact our stay.

The hotel is located in the city of Cardiff, 400 meters from the commercial center and less than one kilometer from the castle. World chain hotels, standardized management, a hundred times stronger than the old hotels in the UK, the price is not expensive in advance. First choice abroad.

Ice maker is ready on each floor. It’s come with water also. NO Fridge is a bit disappointed. Stay 5 days 4 Nights… not suggest staying in the summertime; you must request Fan. AirCon is only available at 10:00 p.m. If you complain, that no doubt that the response is more rapid than expected. But the problem remains the same. A fan may probably be available for you. No late check …my first time to request to pay for a late check such as 12:00. (Due to my train is at 14:00) All staffs are polite when approached and in a helpful attitude…BUT as I said. Everything remains unchanged. Good luck all

After having a number of afternoon tea’s in this hotel I’m saddened to say that todays experience was not like it has been in the past. The food was still good but the experience and service was a huge let down compared to before. The Hendricks afternoon tea’s have stopped which is sad as many of us would of had these. I ordered a second cup of coffee and ended up waiting 25 minutes for this. Some of my friends mentioned their coffee’s were cold. One asked for a second pot of tea, she was asked if she wanted a fresh pot or the one she’d been drinking topped up, she requested a fresh pot but received the same pot of tea back having just been topped up with hot water. The tea was weak and stewed. The Welsh cakes were dry and stale plastered in sugar! The atmosphere was lovely however it’s sad that we have all agreed we will not go back again (party of 13)! Plus there was a 10% service charge on top of the price for our afternoon tea. We gave a little more but thinking back on this I wish I had said no. Sorry to have to write this review.

Prime location, lovely layout and friendly staff. The room was well presented. However, the hotel food really let the experience down. Namely as there is a £6 add-on charge for room service which isn’t advertised clearly enough! Imagine my shock when I went to pay. The pizza was very average too. So in all £23 for a pizza that I probably could’ve made better myself. Insanity.

The hotel is in a good location, right in the city centre, a 10-minute walk from the train station. However, there is a bar downstairs, which will be a bit noisy at night, but it does not affect sleep. The hotel is clean and recommended.

The Parkgate Suite I stayed in was very large and comfortable. All the amenities were Elemis. It was very clean and bright. The location is excellent, just across the street from the shops. There are many restaurants and shops just across the street.