Hotel Elizabeth Cebu

Hotel Elizabeth Cebu Reviews

Hotel Elizabeth Cebu

Archbishop Reyes Ave, Cebu, PhilippinesView Hotel Details
Hotel Elizabeth Cebu
Hotel Elizabeth CebuHotel Elizabeth CebuHotel Elizabeth Cebu
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1 night

Hotel Elizabeth Cebu Guest Reviews

4.3/5
Very Good
405 review
Verified reviews
Location4.5
Amenities4.0
Service4.4
Cleanliness4.2
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All Reviews(405)
Positive reviews(382)
Reviews with photos/video(122)
Near shopping area(55)
Delicious breakfast(44)
Convenient for shopping(38)
Strange smell in room(23)
Large rooms(21)
Delicious buffet(14)
Stayed multiple times(8)
Perfect for kids(7)
Negative reviews(23)
Angel
Deluxe King Room
Stayed in Jun 2024
Family
1 review
4.7/5
Amazing
Posted on Jun 30, 2024
Welike it there. So accessible and the foods are great! 😊 we've been staying there for many times already and we love it!
Billy Ray
Executive Suite
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
I love everything about Hotel Elizabeth Cebu, almost same with my expections during our stay at HE - Baguio, my mama and niece are so happy during pur stay, will definitely book again as we stay again in cebu. Thank you Hotel Elizabeth - Cebu
LennyR
Deluxe King Room
Stayed in Jun 2024
Couples
2 review
4.0/5
Very Good
Posted on Jun 9, 2024
Convenient, clean and near to ayala shopping centre. Opp will be a small coffee shop corner that opens 24hrs. Breakfast is good and different menu everyday.
Response from Property: Thank you for your feedback! We're glad to hear that you found our location convenient, clean, and close to Ayala Shopping Centre. It's great to know that you enjoyed the 24-hour coffee shop nearby and our varied breakfast menu. We look forward to welcoming you back soon for another comfortable stay!
Triumph Learning
Deluxe King Room
Stayed in May 2024
Family
41 review
5.0/5
Outstanding
Posted on May 8, 2024
Hotel Elizabeth never disappoints us. It has a different atmosphere about it than the other hotels in Cebu. We've stayed 10 days in 2 of its locations and love the hotel so much, we didn't even go out and sitesee. Staff in Cebu & Baguio City know us & treat us like distinguished guests. Mall 3 minutes away. & for 15p you can catch jeepney 04L to SM city
Response from Property: It's wonderful to hear that Hotel Elizabeth consistently exceeds your expectations! We're delighted that you find our atmosphere unique and captivating. Our dedicated staff in Cebu and Baguio City are committed to providing exceptional service, and we're thrilled to hear that they treat you like distinguished guests. Thank you for your loyalty and for choosing to stay with us for 10 days across two locations. We're also pleased that our convenient location near the mall and accessible transportation options enhance your stay. We look forward to welcoming you back on your next visit!
Amanda17
Deluxe Triple Room
Stayed in May 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jun 20, 2024
it was a great experience, i will come back again. i enjoyed the foods and the place itself.
Response from Property: Thank you so much for your kind words and for choosing us for your dining experience! We're delighted to hear that you had a great time and enjoyed both the food and our ambiance. We look forward to welcoming you back again for more memorable moments with us in the future!
Tita B
Executive Suite
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 29, 2024
I always love staying here because of the good location, so near ayala mall and major banks in PH. The rooms are spacious at a reasonable price. Buffet is great. I’d definitely book again.
Response from Property: We're thrilled to hear that you always enjoy staying with us! Our convenient location near Ayala Mall and major banks, spacious rooms at a reasonable price, and great buffet are all designed to provide our guests with a memorable experience. Thank you for your loyalty, and we can't wait to welcome you back again soon for another fantastic stay!
Guest User
Executive Suite
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Very nice accomodation. Staffs are friendly as well.
6/7
Response from Property: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our accommodation to your liking. Our team works hard to ensure that every guest has a memorable experience, so your feedback means a lot to us. We look forward to welcoming you back on your next visit!
Lyzgyl
Deluxe Double Room
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
We had a great time last weekend! Staffs are kind and accommodating. Hotel is just a walking distance from Ayala and there's a convenient store nearby. ^^
Response from Property: We're thrilled to hear you had a great time! It's wonderful that you found our staff kind and accommodating. Our hotel's proximity to Ayala and the nearby convenience store adds to the convenience of your stay. We look forward to welcoming you back for another enjoyable visit!
yon
Deluxe King Room
Stayed in Mar 2024
Couples
2 review
2.7/5
Posted on Mar 16, 2024
Nice and friendly staff. A big shopping mall is close from the hotel but it takes more than 30 mins from airport. Breakfast is good. They serve different menus every morning. The toilet was clean but the shower area wasn't clean. The floor is always slimy and it never has a clean smell. The corridor and room were always extremely smelly. Air-conditioning has a dusty smell too. I probably won't stay at this hotel again.
Response from Property: Thank you for sharing your feedback with us. We're glad to hear you found our staff nice and friendly, and that you enjoyed the proximity of the shopping mall and the variety of breakfast options. However, we apologize for the issues you encountered with cleanliness, particularly in the shower area and the odor in the corridor and room. We take your comments seriously and will address these matters promptly to ensure a better experience for our guests in the future. We appreciate your patronage and hope you'll consider giving us another chance to exceed your expectations in the future.
Antares AM
Deluxe King Room
Stayed in Feb 2024
Couples
43 review
4.7/5
Amazing
Posted on Feb 25, 2024
The hotel is very closed to Ayala malls. It is very accessible to almost everything. The staffs are very friendly and helpful.
Response from Property: It's wonderful to hear that you found our hotel's location near Ayala malls convenient and accessible! We strive to provide a welcoming environment with friendly and helpful staff. We look forward to welcoming you back!
Anonymous User
Executive Suite
Stayed in Feb 2024
Family
13 review
4.7/5
Amazing
Posted on Feb 17, 2024
The location is good close to Ayala Cebu and the suite was clean and decent size. However there was no internet signal throughout the stay in the room. Complained numerous times to the staff but they weren’t able to resolve the issue.
Response from Property: Thank you for your feedback. We're glad to hear that you found our location convenient and that you enjoyed the cleanliness and size of your suite. However, we apologize for the inconvenience you experienced with the internet signal during your stay. We understand how important reliable internet access is, and we regret that we were not able to resolve the issue promptly. Rest assured, we'll investigate the matter further to ensure it doesn't happen again in the future. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out.
Laura
Deluxe Triple Room
Stayed in Feb 2024
Friends
1 review
5.0/5
Outstanding
Posted on Feb 10, 2024
the servicewas really good and staff was very friendly as well. the reception is open 24 hours so it was very convenient to check out at night.
Response from Property: We're thrilled to hear that you had a wonderful experience with our service and staff! Providing excellent service and ensuring convenience for our guests is always our top priority. We're glad that our 24-hour reception made it easy for you to check out at night. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
StevenBYoung
Junior Suite
Stayed in Jan 2024
Couples
14 review
3.7/5
Posted on Jan 31, 2024
The room is very clean. The bedding is very comfortable. The Jr. Suite is inexpensive and spacious. The bathroom tub faucet needs maintenance. The kitchen and wait staff of the hotel isn't great. For instance the service water is often dirty. There are often dirty dishes. The wait staff are below par, often failing to provide basic service (serving the dirty water or clearing away dirty dishes). The housekeeping staff are super friendly and do a great job. I think for the price it's a great choice for a hotel.
Response from Property: Thank you for sharing your feedback with us. We're delighted to hear that you found our Jr. Suite to be clean, comfortable, and spacious, and that you had positive interactions with our housekeeping staff. However, we apologize for the issues you encountered with the bathroom tub faucet and the service provided by the kitchen and wait staff.Your comments are invaluable to us, and we take them seriously. We will address the maintenance issues with the bathroom tub faucet promptly, and we'll also review our kitchen and wait staff procedures to ensure that cleanliness standards are consistently met and that service levels are improved. We're glad that despite these issues, you still found our hotel to be a great choice for the price. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.
Guest User
Deluxe Double Room
Stayed in Jan 2024
Friends
17 review
4.2/5
Very Good
Posted on Jan 7, 2024
Nice hotel. Very convenient to Ayala mall. Love the bed. It’s just that no big sofas in the lobby.
Response from Property: We're delighted to hear that you enjoyed your stay with us and found our hotel convenient, especially being close to Ayala Mall! It's great to know that you loved the bed; a good night's sleep is essential for a comfortable stay. We appreciate your feedback about the lobby seating, and we'll certainly take it into consideration for future improvements. Thank you for choosing our hotel, and we hope to welcome you back again soon!
serdon
Executive Suite
Stayed in Feb 2024
Family
4 review
4.0/5
Very Good
Posted on Feb 14, 2024
superb breakfast. the room is big. good location. worth the price
Response from Property: We're thrilled to hear that you enjoyed our superb breakfast, spacious rooms, and convenient location! Providing value for money is important to us, and we're glad you found your stay to be worth the price. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!