Crystal Admiral Resort Suites & Spa - Ultimate All Inclusive

*October 21st - November 4th, 2024 (14 nights)* Written by: 36-year-old female We booked this hotel based on previous reviews (which we now suspect may have been incentivized). More recent, realistic reviews like mine have since appeared, and had we read these, we wouldn't have booked our stay. ## First Impressions The reception area was beautiful and spotless, giving off 5-star vibes. However, we quickly learned that only this area, the poolside, and walkways were regularly cleaned. The hotel stairwell was cleaned only once during our stay (merely swept). Dirty drink marks were splashed everywhere, and the glass panels were never cleaned. When someone vomited outside our door, it remained there until the next evening when we had to track down a cleaner. Even after cleaning, the sick substance remained visible and the smell persisted throughout our stay. ## Room Conditions - Rooms are dated and poorly maintained - Shower is moldy and shows signs of multiple makeshift repairs - Walls have marks, bathroom has hair and stains - Unpleasant drainage smell throughout - Most light switches don't work - Exposed wires near TV and socket (safety concern) - Balcony door is difficult to operate, though the balcony itself is decent size - Our room had sheets and duvets but no covers - Rock-hard beds and uncomfortable pillows - Two rooms in our party only received sheets, nothing else - Baby cot wasn't provided initially despite being requested - Extremely poor soundproofing - can hear neighbors' conversations, TV, bathroom usage - Plumbing creates loud echoing gurgling noises - Also hear peeing, puking you name it. ## Dining Experience ### Breakfast - Poor selection, consistently lukewarm food at best - (bananas only available at dinner) - I resorted to taking bananas from dinner for breakfast - Only managed black coffee and banana most mornings ### Lunch - Avoided main restaurant - Pool bar food was bearable - Doner chicken and salad was the safest option - Pizza was an occasional alternative ### Dinner - Chaotic atmosphere with frequent queue-jumping such rude people How there has not been a food fight I will never know. - Same repetitive menu except for one special Turkish evening - Relied on crispy chicken fillet and salad most nights - Food quality well below 5-star standard - A la carte Italian restaurant was particularly poor - Two-hour wait for inedible food - Witnessed multiple guests becoming ill the same day with one girl puking all over the table and floor. Where staff just walked over it. ## Facilities - WiFi is unreliable, disconnects frequently - Main pool is exceptionally cold, deterring swimmers - Beach is dirty probably hasn’t been cleaned all year, though the water is warm - Overpriced water sports - Turkish bath was disappointing: - Chaotic atmosphere - Underage children in steam/sauna areas - Aggressive sales tactics for additional treatments - Medical massage was the only positive experience ## Major Issues - Hotel becam

Worst holiday and hotel I have ever ever been to. The reviews that says otherwise are a complete lie. The hotel rooms were filthy, stains on walls and bathroom floor. Unswept, dusty floors and mysterious stains on tables and walls. I can’t believe this hotel was recommended 5* family! Loud trashy music blasting every night, had a domestic situation next door with screams coming from the room and shouting and noises throughout the night. Spa was a complete scam, disorganised and my own masseuse was having a rant the entire time about the management and her job. Said jacuzzi was included but gave us an outdoor one which was freezing. Pool was ice cold throughout the entire day so you couldn’t enjoy it. Food was the same day in and out and got quite boring after a day or 2. Saw some flies hanging around the food area and we all had grassiness and diarrhoea after a day. Rooms were hardly cleaned, we were there for 7 days and it was only bins and towels that got changed nothing else. Room decor is really outdated and everything felt dusty. Overall I have not been to a hotel this bad in my life! Definitely will not recommend and please read the bad reviews before deciding as they are written for a reason!!! You have been warned.

This hotel is absolutely crap, loads of people have been sick including people in my family from food poisoning. The disco that was supposed to happen on the 2nd was only for the Turkish people who were here for an event!!! They do not care about other guests.we paid money to enjoy our time here and we only got music by the bar where they didn’t even bother putting chairs for all of us.I’m distraught and I’m never coming back here again.THINK ABOUT YOUR OTHER GUESTS ASWELL!

This hotel is for maximum 3 stars, horrible room, dirty, mold in the bathroom, bad smell, no cleaning, and everyone expects a tip, I will never go to this horrible place again. 🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢

Ali Ihsan who worked on the front reception desk was amazing and was most helpful to us when we arrived late in the evening. He arranged for our party to have two rooms together with a pool view. Again Ali was more than helpful when we required extension due to one of our children being ill in hospital. He is an asset to this resort and made us feel very welcome.