Ascott Jakarta Reviews
Ascott Jakarta
Jl. Kebon Kacang Raya No.2, Kb. Melati, Kecamatan Tanah, Tanah Abang, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10230, IndonesiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Ascott Jakarta Guest Reviews
4.4/5
Very Good
87 review
Verified reviewsLocation4.7
Amenities4.2
Service4.5
Cleanliness4.3
Filter by:
Sort by:
All reviews(87)
Positive reviews(83)
Reviews with photos/video(15)
Awesome stay(19)
Friendly staff(17)
Awesome rooms(14)
Convenient for shopping(12)
Clean and tidy(10)
Near shopping area(9)
Negative reviews(4)
JohRedz_travel
Studio Premier
Stayed in Feb 2025
Travel with friends
2 review
Outstanding
Posted on Feb 19, 2025
Locationwise is so strategic for those who like to shop as this hotel located walking distance to 3 famous shopping centre in Jakarta. Room is clean, amenities such as pool, gym and sauna also well maintained and staff here is all so friendly! Thank you Ascott, it was a great stay. Would recommend!
Response from Property: Dear JohRedz_travelWarmest greetings from Ascott Jakarta Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback. We look forward to welcoming you back to Ascott Jakarta Kind regards, Inne Meynissa Duty Manager
Show More
Lid Q
3-Bedroom Premier
Stayed in Jan 2025
Family
1 review
Amazing
Posted on Feb 3, 2025
Stayed here with family in the 3-bedroom apartment. The apartment was very comfortable and well-designed, with we had a great stay.
The location of the hotel is top-notch. It is very central and within walking distance to a lot of the major malls - so shopping and food are all within very easy reach.
Breakfast can be improved, as there weren't many options available.
Will stay here again on my next trip!
Response from Property: Dear Lid QWarmest greetings from Ascott Jakarta Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback. We look forward to welcoming you back to Ascott Jakarta Kind regards, Inne Meynissa Duty Manager
Show More
Sket
1-Bedroom Premier
Stayed in Feb 2025
Solo travelers
8 review
Very Good
Posted on Mar 5, 2025
Very good spacious room and very clean easy to get around. near major shopping area.
Guest User
Studio Premier
Stayed in Dec 2024
Business travelers
1 review
Great
Posted on Dec 31, 2024
Very good location and nearby to Grand Indonesia Shopping mall, very decent services and clean room
Response from Property: Dear Guest User,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
Show More
Muhammad Faisal
Studio Premier
Stayed in Dec 2024
Couples
3 review
Amazing
Posted on Jan 3, 2025
Location was good, its right across the grand mall.
The only down side is that the washing machine was down on our last few days.
Response from Property: Dear Muhammad Faisal,Thank you so much for your kind review and we will share your feedback to the team.I sincerely apologize for the inconvenience in regards to the faulty washing machine, I have shared the feedback to all Related Department to ensure this will not re-occur in the future.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards, Sherwin Supriadi HaryosoGuest Service Manager
Show More
Guest User
3-Bedroom Premier
Stayed in Feb 2025
Family
2 review
Outstanding
Posted on Feb 26, 2025
Awesome experience 3 bedroom apartment. So comfortable. My kids love it so much.
Response from Property: Dear Mr/ MrsWarmest greetings from Ascott Jakarta Thank you so much for your kind review and we will share your feedback to the team. We are looking forward to welcoming you back to Ascott Jakarta. Kind regards, Inne Meynissa Duty Manager
Show More
Linda Kahar
3-Bedroom Premier
Stayed in Dec 2024
Family
3 review
Posted on Dec 18, 2024
Hotel is old. The room smell when we checked in. Breakfast options very minimal.Location wise very good.
Response from Property: Dear Linda Kahar,Thank you so much for your review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
Show More
rozlan.m
2-Bedroom Executive
Stayed in Nov 2024
Family
3 review
Outstanding
Posted on Jan 10, 2025
The best about this hotel is everything!! Just next to 2 big shopping center, walkable distance to subway, good restaurants and near night market ( discover one of the best ayam penyet )
The family room is huge! 2 bedrooms separated by a large living and diring room. Hospitality and service is fantastic!
Lots of pros and no cons..can't think of any negative at all!
A very good choice hotel to stay in Jakarta.
Response from Property: Dear Rozlan.m,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards, Sherwin Supriadi HaryosoGuest Service Manager
Show More
Guest User
2-Bedroom Executive
Stayed in Dec 2024
Family
1 review
Outstanding
Posted on Dec 23, 2024
Recommended for family or couple. Great service from staff for making our stay memorable.
Response from Property: Dear Guest User,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
Show More
Enung Hasanah
2-Bedroom Executive
Stayed in Oct 2024
Travel with friends
1 review
Outstanding
Posted on Oct 30, 2024
I travel with my friends ,they very like ascott ,Good location very near by to shopping mall than very cozy place
Response from Property: Dear Enung Hasanah,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
Show More
Guest User
3-Bedroom Premier
Stayed in Feb 2025
Family
3 review
Amazing
Posted on Feb 24, 2025
Good place, good location. But breakfast menu could be better.
Response from Property: Dear Mr/ MrsWarmest greetings from Ascott Jakarta Thank you so much for taking all the time to write a review about your recent stay at Ascott Jakarta. Please do accept our sincere apologies in regards of the other aspects of the situation which did not meet your expectations. Rest assure we have shared your feedback to the related Departments, Restaurants and spa which are a third-Party vendor to ensure this will not re-occur in the future. We do hope that we can regain your trust and look forward to welcoming you back to Ascott Jakarta in the future. Kind regards, Inne Meynissa Duty Manager
Show More
Guest User
Studio Premier
Stayed in Sep 2024
Solo travelers
2 review
Great
Posted on Sep 28, 2024
Loved the location next to the mall. Good facilities in room with washing machine, kitchen and water dispenser. Enjoyed my stay.
Response from Property: Dear Guest User,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
Show More
rosiah Mohamed
3-Bedroom Premier
Stayed in Nov 2024
Family
9 review
Great
Posted on Nov 17, 2024
Some of the furniture in the rooms a bit run down. Can upgrade and improve.
Response from Property: Dear rosiah Mohamed,Thank you so much for your review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
Show More
Fatin Natasha
1-Bedroom Premier
Stayed in Aug 2024
Family
3 review
Amazing
Posted on Sep 5, 2024
Great location - walking distance to Grand Indonesia, Thamrin City and Plaza Indonesia and the room is super spacious .
Response from Property: Dear Fatin Natasha,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
Show More
Anonymous User
Studio Premier
Stayed in Aug 2024
Business travelers
29 review
Posted on Aug 11, 2024
Overall good location and service but my room was filled with mosquitoes that I had more than 10 bites. Room design was quite outdated as well and there were still oil stains on my table.
Response from Property: Dear Anonymous User,Thank you so much for your kind review and we will share your feedback to the team.We sincerely apologize for the unpleasant experience during your stay with us, rest assure we have share your feedback to all related Departments for future improvements.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
Show More
Show More