Pan Pacific Hotels & Resort Hotels in Central Jakarta

All the staffs are very kind and sincere. The room facilities are top notch. The view is amazing, especially from level 80, I can see city lights at night and see the fog covering building of Jakarta in the morning. The location is very close to Bundaran HI landmark, MRT dukuh atas station n Transjakarta bus stop which can bring you to airport or even to outskirts of Jakarta. However there are areas for improvement: 1. I requested a birthday greetings, but apparently they forgot. After I told to the reception, they then did it. It will be better if it was ready from the beginning. 2. The housekeeping forgot to provide daily water bottle. It will be better if they provide water gallon in the room to reduce efforts of the staff and improve sustainbility & efficiency. 3. Menu offered in buffet breakfast was very limited. Its like a 2-3 stars hotel. Most product sourced from imported goods. If the hotel really commit to sustainability please consider using local/indo made products which are cheaper n reduce the carbon footprints. Then you can allocate your budget to provide more variety to the food. 4. The hotel have 3 elevators. But only 2 were functioning. During busy hours like breakfast in the morning and check out time, we waited very long for the elevators. It will be better if the hotel operate all three during busy hours.

Give them a few weeks to settle down before going. They're not ready yet. This is my first time trying Pan Pacific, and it was a terrible experience. I have always been a fan of Pan Pacific and Parkroyal hotels. In fact, a few days ago, I was at Parkroyal Kuala Lumpur, and the experience was awesome. But at this Pan Pacific, the service was terribly slow. I asked a simple question about their food, but they only returned my call after two hours! Luckily, Plaza Indonesia is nearby, so I could book some food. The food at the club is for those who are tired of 'Indonesia.' It's too westernized. There should be more options. As for the room, I am deeply disappointed as their TV couldn't connect with my phone, so there wasn't much entertainment. I called twice to ask, but they were unsure about it and didn't bother to come to the room to check. I went down to the counter and told them I was going out and wanted the TV fixed when I returned. Unfortunately, it was still the same. I ended up watching from my iPad. Even the radio/speaker wasn't working. Additionally, I was promised a free gift but couldn't figure out what it was. Then again, they just opened, so I can't blame them entirely. I just think they're not ready yet for customers. To be fair, some areas they did well: - The shower experience was really good. - I requested a birthday setup, and they were able to cater with banners and a cake, nicely presented. - Club facilities such as gym, swimming and steam room were great as well I wanted to return to Pan Pacific tomorrow but had to cancel the plan. I hope Parkroyal Service Suites will be better tomorrow.