Hotels near ZONA ACC, Central Jakarta

This is my 3rd time stay at mercure cikini. And always handled by Mr Radi or Randi if im not mistaken and it was very good and I felt welcome. Good job !! And also for the room very clean and i the breakfast so good.

The hotel spots clean facilities and comfortable rooms with nice views. Only cons is breakfast is not as good as expected, eating out wil be much better choice. Lunch/Dinner at the Panameria (see attached photo) lounge opposite the breakfast area is much better choice, but not the best bet in Jakarta.

This is a new spotlessly clean hotel with beautiful restaurants and the best breakfast selection I have ever encountered. The staff were extremely welcoming and obliging and Vira in the bar has an amazing personality, friendly demeanor and welcoming chat and great sense of humor. The bedrooms are compact and functional with a huge TV screen which was excellent and a very nice shower and comfortable large bed. All extremely positive

Hotel building and lobby looked nice enough. Checking in was a breeze. Room hallway looks old and gloomy, reminded me of my dormitory days but with better colours. Bedroom didn't have much space, but was still tolerable. The wallpapers had yellowing/dried leak marks. Washroom was tiny and all the drains (sink & shower) are very slow at draining. And no lock for the washroom. The worst was the lighting, i turned off the lights while sleeping, woken up to a room fully lit with tv on maybe a couple hours later. I thought i might have accidentally pressed a button while sleeping. Turned everything off and went to sleep again, then same thing happened again. In total this happened 3 or 4 times, too tired and sleepy to care. I didn't bother complaining because it happened between the middle of the night to dawn. Even if I did complain the possible solutions would be to send a technician or switch me to a better room, and neither is desirable. I was on a one night business trip with full schedule both days. Breakfast was nice, plenty of options, but the service wasn't so good. When i was showed to my table, the host asked if i wanted coffee or tea, I picked coffee. Went around to take my breakfast, came back to table and coffee wasn't there. Then not long after i started eating, a waiter came by and asked if i wanted coffee or tea, said coffee. 5 minutes later another waiter came by if I wanted coffee or tea..again. Finally got my coffee a good 15mins later, I should've just gotten a cup myself. Asked for sunny side ups, eggs came after i finished my plate, about the same waiting time with coffee and the egg station was empty when I ordered. I'm sorry but I don't think this was a 5-star hotel, and the price wasn't worth it. I believe the problem with light was caused by the room card slot right to turn on the power. Must've gone wrong and failed to detect a card in the slot and shut everything off, then suddenly detected the card again, hence all power and light kept turning back on. Won't be staying there again Hallway picture doesn't look that bad in picture, because my phone decided to make it look nicer by auto-adjusting the light level, much darker in reality

Outstanding and beautiful hotel - well organized and attentive staff. Easily comparable to top end hotels I have stayed at in Dubai and elsewhere. Food is excellent - room service is prompt and offers a wide choice from all available restaurants. Indonesia Plaza next door was hugely helpful and convenient.

The Japanese style makes the room cosy, but they're small. Good for a few days, it makes packing up a bit hard. The receptionist and crew are nice. You can get free tea at the reception and free tea or coffee on the rooftop from 5 to 8pm. There is an affordable massage service. I didn't really have a view on the city from my bedroom. The area is also a bit run down, not like the cbd, but there is a lot of street food around, and warung open late. The elevator is noisy in the hallway and the music there should be turned slightly down.

I stayed at this hotel lat week on 1st till 3rd August. During my stay at this hotel, I received excellent, friendly service that met my expectations. I was very surprised and happy when I was told my room had been upgraded to an executive room. Thank you to all the staff at the restaurant, reception especially Ms Judith for the excellent service provided and also Ms Diana from housekeeping for cleaning the room when staying here. For breakfast there are many choices and it's delicious, only the second day you have to change places because the restaurant has a lot of guests. Anyone who stays here, you have nothing to lose and no regrets because of the excellent service even though the staff at the entrance are not friendly. I am very satisfied here and will come back again when on vacation in Jakarta.

Dear Taufan, I wanted to express my deepest gratitude for your invaluable assistance in retrieving my passport. Your prompt and efficient actions not only saved me from a potential ordeal but also demonstrated a level of kindness and reliability that I truly appreciate. Your dedication to helping others is commendable, and I am fortunate to have crossed paths with someone as dependable as you. The swift resolution of this matter has lifted a significant weight off my shoulders, and I am sincerely thankful for your assistance. Once again, thank you taufan for going above and beyond to help me with the retrieval of my passport. Lu

The hotel is connected to a mall and there is a convenient store and supermarket also. The staff are all polite and helpful. Breakfast was delicious and choices are good. We enjoyed the jacuzzi very much right next to the swimming pool. It was the right choice to choose Fairmont when we just wanted to relax and eat good food.

Recommended Hotel for your staycation! Strategic location, good view, delicous taste for everybreakfast also lunch and dinner. Good cleanliness , comfortable room. Excpecially thanks to Mr. Putra who bring me the healty drink at Lobby. Very kind. Surely will come back to Best Western Senayan!