What a special little place! If you read no further, all you need to know is we are super particular and this has the highest rating of all the hotels we stayed at. Our arriving flight was delayed for just over two hours, meaning that an already late arrival became a midnight check in. We messaged the hotel just before we took off to let them know and to ask if there would be someone available to receive us. We received a message back from the hotel within 2 minutes, telling us there would absolutely be someone at reception and it was no issues, so no need to rush or stress. On (late) arrival, we were greeted by a beautiful crisp, clean and very new hotel. First impressions were very good. On arrival at the reception, the gentlemen was expecting us, knew our name and had everything ready. Knowing we had a little arduous journey, had offered to take us straight to our room, or would happily make us a drink. We decided to have a drink. As we found with all the staff, they pitched the conversation perfectly. Not intrusive, but interested and always incredibly happy and smiling. We arrived in our room. We booked the Ambassador room with sea view. It was special in every way. New, crisp, well decorated, smelling amazing. A wonderful view over Chania. We realised we had also been gifted a lovely bottle of fizz, so sat and enjoyed the wonderful view. Breakfast is served in the room. Just call in the morning when ready and it is brought to you. It, like everything about this hotel was very very good. Fresh, great selection and lots of it! We treated ourselves to two spa treatments. These were excellent, professional and very relaxing. We found the price to be very reasonable, especially considering the professionalism and quality. The main event at this hotel is the staff. They are very lovely people. We have never stayed at a hotel where we had been made to feel so welcome and not just a guest. Every interaction, from reception to maids, from bar to room service staff was great. The pleasant nature is contagious and it made us feel great. The location is perfect, out of the way (enough to be quiet), but close enough (5 minutes/€10 taxi) to the town. Often there are places we stay and we find something that wasn’t quite right. That simply was not the case here. Couldn’t recommend strongly enough. A must stay.
Outstanding
117 Reviews