The Chania Hotel Reviews

The Chania Hotel is a modern hotel that has good size rooms and balconies. The rooms are very comfortable with a very beautiful shower and the bed is nice. Unfortunately the hotel couldn’t meet my pre-stay request of a higher up room and request for an early check-in so I was located on the first floor right across from the stairs. The view wasn’t ideal as per picture with constant construction outside during the days. The staircase also doesn’t have good acoustics and echoes throughout with people’s voices carrying quite loudly. I did ask again for a higher room happy to move rooms but they didn’t come back to me on this unfortunately. Breakfast spread was alright not a huge hot variety but the staff were very efficient and friendly. Location was good across from the old town and some good eats around it.

Hotel staff did not like their guests . do not stay in this hotel if you have a car . The hotel hates theirs guests there is no front entrance to unload your car , there is one valet, if you’re lucky. The hotel does not cater to any of their guests with cars ,

The location of the hotel is definitely very good and a plus point. We were greeted in a friendly manner and the lady at the bar gave us a welcome drink. The hotel looks quite high-quality at the entrance and you feel like you're in good hands. I would say it's not 5-star level, but around 3.5-4 absolutely. The room we were given unfortunately had no windows (the description said there was one). No problem for us. Our biggest criticism is that there was no door in the shower because it had been removed. So you couldn't shower properly without water spraying outside. When we told reception, they just said "we didn't know" and preferred to answer the ringing phone and leave the guest standing there. Who would know if not the hotel, so unfortunately it's far from 5-star service. We expected a small apology and that the problem would be taken care of. I think it's a real shame that you pay so much money and then get a room that doesn't meet the standard and isn't really at the level you want it to be given to guests. Luckily we only spent one day here and had previously spent the week in a real 5-star hotel. I can really only give this hotel 3/5 stars overall.

Very good hotel, facilities, services are in place, the bathroom is particularly good, the shower is very comfortable, on the extension of the main street of the town, separated from the bustling line, also very close to the bus terminal, in short, very good. If I have to say a shortcoming, it is that the indoor intelligent lighting system should be given a manual, for me it is a bit out of control.

Modern decoration, great location

The hotel is beautiful, as soon as you walk in you are hit with a beautiful smell and the receptionist was such a lovely man. We arrived with welcome drinks and some paper work then taking to our room. The beds are incredibly soft and comfortable. Reading previous reviews regarding breakfast I was expecting a lot more but what was on offer was lovely. Chania is such a beautiful place to visit! Only downside we got hit with a 10 euro charge per day on checkout but that didn’t take away the beautiful stay we had. Thank you!

Nice, clean hotel at a great location. Unfortunately, management does not seem to care too much about wanting customers to return to their hotel. We asked for a late checkout (15h00), but their asking price was quite frankly a joke, as they wanted to charge us half the official daily rate: €140. I would actually have preferred if they had said that they have no availability rather than making this price-gouging offer!

Personal and friendly reception in this midtown hotel. Rooms are not too large but very clean and dressed with a sense for detail. Beds and pillows were very comfortable. Excellent breakfast. Swimming pool (indoor) out of order during our one night stay, so if you count on this to be available, better to check first. The hotel is an easy 10’ stroll from the lively harbor area. No parking at the hotel but 15€ per day valet service (requiring some patience as it takes some 15-20 minutes to get the car: if you are in a hurry to get to the airport and there are three people waiting before you, that may get you a bit nervous). Recommendable and comfortable hotel.

This hotel is gorgeous, and it is very easy to walk everywhere you would need to go in Chania (particularly the Old Harbor/Limami). The rooms are well designed, and I especially liked the historic photos in the rooms. All the bath products and linens are wonderful. What sets this hotel apart is the wonderful, helpful staff. The variety and quality of the food served in the restaurant is excellent. It is definitely "elevated" Greek food with other cuisines as well. We will definitely stay here again on our return to Chania!

We have only been here one night, but so far, the entire experience has been fantastic. On arrival, we were greeted with a delicious cocktail from the bar, where we sat and filled out the checkin forms. The car was parked for us for 15euros, meaning we didn’t have the battle to find a parking space in the busy Chania. The people have been fantastic, nothing is too much trouble, and they even took our luggage to our room, which was wonderful. And the breakfast this morning - it was fantastic. Both a buffet style breakfast and ‘a la carte’ option available. The entire team at breakfast were attentive, and made the whole experience feel very relaxing. Lastly, the rooms! They are beautiful, with double-width showers, beautiful bedding, blackout blinds, excellent AC and tastefully decorated rooms. In summary, this his has been a great find for us. Perfectly located in the heart of Chania, just a 5 minute stroll to the harbour. The whole experience has been brilliant. Looking forward to the last few nights of our stay. Thank you all!

We recently stayed at the Chania Hotel. The hotel staff are very friendly and professional. The hotel rooms are spotless and comfortable. The breakfast is fantastic and the location is perfect for visiting Chania. Most importantly, the staff went above and beyond the morning of our departure. I accidentally left my passport in the room safe. When I realized I was without my passport I contacted the hotel. The young man at the reception desk located my passport and put it in a taxi and had it delivered to the airport. I was able to make my flight just in time!!! I will forever be grateful to the hotel and the young man at the desk who went out of his way to help me. Thank you, thank you!!! I highly recommend this hotel.

Enjoyed our stay immensely! The hotel is situated in Old Towne and close to many fabulous restaurants and lots of shopping. All staff from reception, housekeeping to the servers at breakfast were so welcoming and friendly. We highly recommend staying here.

Excellent hotel, spotlessly clean and welcoming staff that go out of their way to welcome you. The breakfast is outstanding. So many choices of freshly baked dishes, breads, cakes, fruit, cereals etc. Centrally located on the edge of the old town and near the harbour. Would definitely recommend this hotel and will certainly be returning next time we are in Chania.

We spent a week in this hotel with our 2 children. Modern design, brand new fornitures, good breakfast and food in the restaurant. Staff really friendly, helpful and kind. Strategic position in the center and very confortable. Hope to stay there back again.