Charlotte Downtown Area

The hotel itself did nothing wrong. Needed last minute accommodations at 3am. The WYNDHAM RESERVATION OPERATOR basically either lied to me or was incredibly misinformed. I put a "hold" on a room but told the operator I wanted something closer and didn't want to pay for the room by giving my credit card. She said, "Oh no, this is only to lock in the rate. You can pay for it when you get to the hotel." I said, "So I won't be charged unless I show up in person?" She said, "That's right." This information was totally wrong, confirmed by the hotel manager I spoke to later. They ended up charging my card ANYWAY. So, instead of WYNDHAM RESERVATIONS fixing the problem, they handed it off to the hotel manager, who had nothing to do with it. Beware: there is a big difference between a "Hold" and a PURCHASE. If the operator had told me I would be charged either way, and that this was a purchase, the outcomes would have been very different. WYNDHAM RESERVATION CUSTOMER SERVICE was equally uncooperative to fix the problem they caused. I'm out the money for a hotel stay that never happened, and the kicker is the cancellation period had already past when I made the reservation. She neglected to tell me that part as well. WYNDHAM HOTELS won't be part of my future travel plans until they recognize their error and fix the problem.

We had a layover in Charlotte after a funeral for our grandfather. Our flight was canceled. We were exhausted and simply wanted to sleep. We checked into super 8, and after finding multiple stains and hairs on our bed… we booked a different hotel. Packed back up and left. Gross.