Guest User
August 21, 2024
This hotel was great. Our connecting flight out of Charlotte was cancelled, and we had to spend an extra night in the city. We booked this hotel last minute, and couldn't have been more pleased. The staff was fantastic, and really made us feel genuinely welcome and appreciated in a way that you don't much see anymore. Also, our flight out wasn't until later in the evening, and rather than make us pay extra for a 4 PM checkout, told us about a lounge area that is seldomly used, and arranged for us to have access well past our check-out time. All in all, it was a great experience, and I would gladly stay there again.