Chengde Puning Hotel (Mountain Resort) Guest Reviews
4.6/5
Very Good
722 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(722)
Positive reviews(695)
Reviews with photos/video(238)
Classy environment(163)
Close to scenic area(87)
Friendly front desk staff(76)
Convenient parking(57)
Garden view(50)
Tasty food(37)
Well designed(35)
Has rooms for families(15)
Negative reviews(27)
Gabi Netto
Business Queen Room
Stayed in Jun 2023
Solo travelers
19 review
5.0/5
Outstanding
Posted on Jul 26, 2023
If you’re a foreigner traveling to Chengde, I would totally recommend that you stay at this hotel!
The location is great! It’s close to three temples - Puning Temple, Waiba Temple and Putuo Temple. Also, it’s a 15 min walk to the Chengde Museum. By car, it’s about 8 minutes to the Summer Resort (or a 50-minute walk if you like walking 😄).
People are friendly and nice at the hotel. They spoke to me in Chinese, but because I speak Chinese. They went above and beyond to make sure I had a lovely stay, helping me with delivery and buying tickets for the Kangxi Ceremony.
If I go again, I’ll definitely stay there again.
谢谢!
Response from Property: Dear foreign friends,thank you for your coming and appreciation. It's our pleasure bringing wonderful memories to your trip. Your affirmation is the driving force for us to move forward. We will continue to maintain enthusiasm, committed to making every tourist feel at home. Looking forward to your next visit. Welcome to come and experience again. Wishing you a happy life.尊敬的外国友人您好!您好!非常感谢您的入住与赞赏!很高兴能为您的出行带来美好的时光。您的赞赏给予酒店很大的鼓舞,也是我们进步的动力,我们会继续保持热忱,致力让每一位宾客享有宾至如归的入住感受,热切期待您的再次光临!欢迎您再回来体验,祝生活愉快!
小_马
Deluxe Queen Room
Stayed in Jul 2023
Couples
15 review
5.0/5
Outstanding
Posted on Sep 26, 2023
The style of the hotel is nice. The frontdesk has been very helpull for our visit in Chengde. Very clean room. Location is close to touristic places, easy to go everywhere with bikes or quick taxi. Train station is a bit further
Response from Property: Hello, distinguished guests! Thank you for your love and recognition of Puning Hotel, the hotel has been working hard to create a warm and comfortable stay experience for customers, I hope we can add joy and emotion to your holiday, the hotel looks forward to your re-stay!
PYguanxin
Twin Room
Stayed in Jul 2024
Travel with friends
22 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The hotel is conveniently located, very close to the summer resort. There are also many restaurants nearby. I stayed in building 7 of the hotel and the room was very comfortable and clean and the receptionist in the lobby was friendly and friendly. The cleaning sister is also good. The hotel environment is also very beautiful. The only downside is early morning, vegetarian early, food not hot enough!
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Response from Property: Hello dear guests! Thank you for your stay and choice. With your encouragement, we will be more motivated to move forward. We look forward to meeting you again. I wish you a happy life!
Guest User
Family-friendly Family Room
Stayed in Jul 2024
Family
22 review
5.0/5
Outstanding
Posted on Aug 22, 2024
The hotel is very close to the Mountain Resort, the Eight Outer Temples, and Bangchui Mountain. The hotel environment is similar. The rooms are spacious, clean, and tidy, and the bedding is comfortable. There is Laosan Yang Soup not far from the hotel, which is recommended to try.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您的五分好評,很高興您此次收穫了一段愉快的普寧之旅。酒店位於承德各景區的中心位置,交通便利。您的肯定是我們前進的動力,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗
Hanmu
Deluxe 2-bed Room
Stayed in Jul 2024
Booked for others
26 review
5.0/5
Outstanding
Posted on Aug 22, 2024
It's a little more expensive than other hotels, the environment is indeed better, and the location is easy to find. I booked it for my parents. I looked on the map and it was closer to the Puning Temple of the Little Potala Palace. They were quite satisfied.
Original TextTranslated by Google
Response from Property: 貴賓您好,非常感謝您的點評,能夠得到您的認可,是我們最大的欣慰,歡迎您和您的家人,再次來酒店入住,我們會更好的提升我們的服務品質。
Guest User
Courtyard Parent-child Room
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 10, 2024
This time I went to Chengde and booked the Puning Hotel, which is very close to the Little Potala Palace, museums, and Puning Temple. There are also many places to eat in the surrounding area and all kinds of conveniences. The courtyard of the hotel is bright and spacious, and the parent-child room with a small courtyard is very satisfactory. The service is excellent. In addition to snacks, facial masks and plasters are thoughtfully prepared as gifts, and the details are full of details. I really like the unique wallpaper in the interior, and the toiletries are also great. It’s a very satisfying accommodation experience. If I have the opportunity to stay at his house again, I hope that I will not forget my original intention, as always. . .
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6/8
Response from Property: Hello dear guests! Thank you for your stay and your recognition of our services. Our brief encounter with you is the most beautiful fate. We look forward to your coming to Chengde and wish you a happy life! In good health.
Anonymous User
Deluxe 2-bed Room
Stayed in Mar 2024
Solo travelers
1 review
3.5/5
Posted on Apr 28, 2024
This hotel is currently in a transitional period and is undergoing adjustments, so some abnormal experiences are understandable. Some equipment is also being renovated.
Thank you Wang Ai and Mr. Wang for your enthusiasm.
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6/8
Response from Property: Thank you for your stay and understanding. We look forward to meeting you next time and wish you a happy life!
Hangxiangzailiming
Business Queen Room
Stayed in Sep 2024
Family
28 review
1.0/5
Posted on Oct 2, 2024
This is the first time I have given a negative review, and the reasons are:
1. There was a lady at the front desk on duty on October 1. It seems that I paid to stay and I don’t owe you any money. The service was provided three times during the check-in process. The first time we were directed to the room, we didn't even arrive. He just pointed with his finger and told us where it was, and then said goodbye. The second time, I went to the front desk and asked if heating is not available now? The lady looked up and glared at me, then looked down and said it was all natural wind now.
The third time, I asked if there was any dinner nearby. She told me the room number without raising her head. I told him that it was at my own expense and asked if there was any dinner nearby. He said the room number. Isn’t this a guest’s question worthy of raising your head? ?
2. The breakfast room is a vegetarian restaurant. It is recommended that guests wash their own dishes. This is acceptable. The problem is that the dishes washed by the guests are not always put in the disinfection cabinet. I personally saw someone put them in the next place. Does it need to be disinfected if the place is taken directly by guests? There is no staff guidance during this process, which involves personal hygiene issues
3. I don’t deny the hard work and efforts of most other staff, but this fairy front desk really has no professional ethics and deserves my first negative review on Ctrip.
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Response from Property: Hello dear guests! We are sorry for causing you an unpleasant stay experience. The hotel will make rectifications as soon as possible. I wish you a happy life.
Guest User
Courtyard Parent-child Room
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Very, very, very satisfied. Overall, it was a very good trip, and it was very close to the scenic spot! I am very satisfied with both the service and the hardware facilities!
Original TextTranslated by Google
Response from Property: 貴賓您好,非常感謝您的點評,能夠得到您的認可,是我們最大的欣慰,歡迎您和您的家人,再次來酒店入住,我們會更好的提升我們的服務品質。
Guest User
Business Queen Room
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 12, 2024
The service at the front desk of the hotel is very good in winter. They are attentive and patient. It is a clean hotel. If you stay in the summer, the scenery will be even more perfect. There is also an underground parking lot that will not be cold in winter. It is very close to the surrounding scenic spots and is convenient for travel.
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6/10
Response from Property: Happy New Year, dear guests! Thank you for your stay and such a sincere evaluation, which makes us deeply moved. We look forward to meeting you again in the summer, when the scenery in Chengde will be even better. Your satisfaction and recommendation are our greatest encouragement. Wish you a happy and prosperous future. In the year of dragon and horse spirit, everything goes well.
Guest User
Twin Room
Stayed in Jul 2024
Family
3 review
4.7/5
Amazing
Posted on Aug 20, 2024
The hotel is next to Puning Temple. There is a barbecue street next to it. It is quite convenient to eat. Parking is free. The hotel environment is very good. There are small fish in the pond. It is a bit poetic. The room is a little small. It is a bit nervous for a family of three. There are not many kinds of breakfast. It is considered vegetarian. breakfast
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Response from Property: Thank you for your stay and wish you a happy life
Guest User
Deluxe Queen Room
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The hotel has a Chinese style, beautiful environment, and is very clean. It is very close to central scenic spots such as the Summer Resort, Chengde Museum, and the Palace. The transportation is convenient. There are free parking lots and car charging piles in the courtyard. The staff's service attitude is very good. Special thanks to Xiaoxie at the front desk. Attentive service, five-star praise!
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Response from Property: Hello dear guests! Thank you for staying at Chengde Puning Hotel. We are honored to receive your high recognition and praise for the hotel and to share your wonderful stay experience with us. Your satisfaction is our greatest encouragement! We will continue to uphold the service tenet of "warmth, subtlety, and pursuit of excellence" to bring every guest a wonderful "home" experience. We sincerely look forward to seeing you again. On behalf of all the hotel staff, I wish you and your family good health!
L and W
Family Suite
Stayed in Jul 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Ordered for my family. The overall environment is okay, and the overall decoration style is more Chinese-style. A bit garden style. But the only bad thing is that the breakfast is all vegetarian. Everything else is okay
Original TextTranslated by Google
Response from Property: Hello VIP, thank you very much for your review. It is our greatest gratification to be recognized by you. We welcome you and your family to stay at the hotel again. We will better improve our service quality.
Guest User
Business Queen Room
Stayed in Jan 2024
Other
3 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The hotel service is very good. We arrived at around 11 o'clock at noon and thought we would have to wait until 2 o'clock to check in. Wang Yuan's child called to inquire and found out that the guest had already checked out. He immediately went through the formalities for us quickly and upgraded the room. Today is the fifth day of the ***** New Year and I gave them dumplings and delivered them to the room. Special thanks to Wang Yuan. Every staff member is very nice, warm and considerate. The hotel is Chinese style, close to attractions, and convenient to go everywhere. Hotel facilities Complete, clean, very satisfied! Will go again if I have the chance!
Original TextTranslated by Google
Response from Property: Dear guest, we are very happy to receive such a high evaluation from you. Your recognition of our daily work is our greatest encouragement! Puning Hotel is committed to creating a resort hotel where you want to stay without leaving home. It goes beyond the conventional warmth, safety and comfort to meet more levels of requirements and is most suitable for you who have taste. The hotel provides free parking, self-service laundry, car scrubbing, free luggage storage, and other thoughtful services. The hotel is located at No. 88, Puning Town, with convenient transportation and convenient travel. We look forward to seeing you and your friends again.
Tingting
2-bed Room With Courtyard View
Stayed in Jan 2024
Family
16 review
4.0/5
Very Good
Posted on Feb 15, 2024
The restaurant is not open during the Spring Festival, so breakfast only has Hanamaki porridge and eggs, or dumplings are delivered to the room. The hotel is in a very good location, within walking distance to the Panchen Palace, and other important attractions are within a radius of about 3 kilometers. The service is very good and they try their best to meet the guests' requirements. However, the soundproofing of the hotel is not very good. Someone talking in the corridor can be heard clearly in the room. At night, there was activity broadcasting on the street outside the hotel, and it could also be heard in the house. The sound of running water from the shower in other rooms can also be heard.
Original TextTranslated by Google
Response from Property: Dear guests, Happy New Year. Thank you for staying at the Puning Hotel and for taking the time to give the hotel a favorable review despite your busy schedule. The restaurant is not open during the Spring Festival. The hotel has prepared free breakfast to be delivered to the room. Outside the hotel is the Puning Town Snack Street. Due to the busy schedule during the Spring Festival, There are many lively activities. If you have any questions during your stay, you can contact the hotel front desk. The front desk is staffed 24 hours a day. We are a little disappointed that we did not receive your 5-star praise. However, we will continue to work hard to do better and look forward to you. of staying again