Hampton by Hilton Chengde Mountain Resort

Hampton by Hilton Chengde Mountain Resort Reviews

Hampton by Hilton Chengde Mountain Resort

No.A9, Phase Ⅱ, LaiKing Wah Ting estate, Shuangqiao District, Chengde, Chengde, ChinaView Hotel Details
Hampton by Hilton Chengde Mountain Resort
Hampton by Hilton Chengde Mountain ResortHampton by Hilton Chengde Mountain ResortHampton by Hilton Chengde Mountain Resort
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Hampton by Hilton Chengde Mountain Resort Guest Reviews

4.9/5
Perfect
3765 review
Verified reviews
Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
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All Reviews(3765)
Positive reviews(3750)
Reviews with photos/video(974)
Delicious breakfast(685)
Friendly front desk staff(521)
Convenient parking(217)
Would stay again(128)
Loved the night views(54)
Delicious buffet(32)
Negative reviews(15)
Joe&Wen
King Guest Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 15, 2023
Clean rooms. Relatively new hotel. The receptionist was very kind to upgrade my room. Thank you very much and I will visit again soon.
Response from Property: Dear friends,thanks for coming to our hotel and giving us five-star praise,your recognition is our biggest driving force forward. I hope I can see you at the corner of hampton some day.
Guest User
King Guest Room River View
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on May 26, 2024
Great hotel, everybody is nice and try to help you. The rooms are very comfy and the breakfast is great.
Response from Property: Wow, I saw your five-star review for us. We are very honored to have you feel such a satisfactory stay! Our work will get better and better, and we look forward to your visit next time~~——Love you, Xiaopeng
Guest User
King Guest Room
Stayed in Apr 2024
Friends
4 review
4.7/5
Amazing
Posted on Apr 18, 2024
Very clean hotel with friendly personnel Goodyear Connecticut to public traffic easyJet to go by bus to summer palace
Response from Property: Dear Huan friends, thank you for your praise and love ofHilton Huan Peng Chengde Summer Resort!l am veryglad to hear your praise of Huanxiaopeng's service.Going out and living comfortably is the expectation ofevery traveler and the ultimate goal of hotel service. Wewill continue to work hard to make the trip perfect. Weluuk forward to your comingagalr.
Guest User
King Guest Room
Stayed in Nov 2023
Friends
3 review
4.7/5
Amazing
Posted on Nov 10, 2023
A well-designed and spacious room, well-appointed, modern, great bed - special mention for the toilet, spacious and thoughtfully designed. The overall property is good and well maintained, breakfast spread is pretty good with good variety and quality of food. As chengde is not a big city, it was easy and cheap to get cabs to go everywhere.
Response from Property: Dear friends, thank you for your recognition of our hotel, failed to let you give 5 points stay experience, a little regret, we will continue to work hard, do better and better, I wish you have a happy life!
E.W.
2 Twin Beds Superior Room
Stayed in Mar 2023
Family
3 review
5.0/5
Outstanding
Posted on Apr 2, 2023
Excellent stay, very friendly and helpful. Enjoyed the breakfast very much, excellent choice, varied every day. Very friendly reception with Xiao Lin and team
Response from Property: Dear friends,Thank you for giving us a five-point praise. Your satisfaction is the driving force for our progress. We will serve you attentively and add a good memory to your journey. We will continue to keep the pillow warm and look forward to your next visit. I wish you a happy life and happy every day.
Elisabetha Huber
King Guest Room River View
Stayed in Mar 2023
Couples
4 review
4.0/5
Very Good
Posted on Mar 22, 2023
Soso. It’s cheap, next time I would choose the Holiday Inn.
Response from Property: Dear guests,I'm sorry that I didn't give you a 100% satisfactory check-in experience.Your comments do not indicate the problem of your dissatisfaction.But we will also work harder to serve every guest.Give full play to the role of Friendly, Authentic, Caring and Thoughtful.Looking forward to your next visit.
Anonymous User
King Guest Room
Stayed in Oct 2022
Solo travelers
34 review
3.7/5
Posted on Oct 30, 2022
Staff were very friendly and the breakfast was good. The room was good enough for what we needed, but not spectacular.
Response from Property: Hello, Huanpeng, as a business chain hotel under Hilton, is not comparable to the magnificence and magnificence of Hilton star hotels and the top facilities and equipment, but we have always adhered to the spirit of FACT and provided you with satisfactory services. Fortunately, our services have not disappointed you. I hope you can have the opportunity to stay in our hotel next time. I wish you a happy life!
Guest User
King Guest Room
Stayed in Oct 2022
Friends
1 review
4.7/5
Amazing
Posted on Oct 24, 2022
Friendly and helpful staff (besides the unusual covid mafan that you get anywhere in China, especially as foreigners). Clean and modern rooms. Areas for improvement: the air conditioning in all our rooms was too warm: blowing out hot air even though it said 16°! And the breakfast is only passable.
Response from Property: Dear guest, thank you for your satisfaction with the hotel service and room. It's very kind of you to share your feeling with us. there is very cold at Chengde in the morning and evening, so the hotel air-conditioning is currently heating mode, we are so sorry about the air-conditioning caused you trouble and we'll try to improve on breakfast. We are looking forward to seeing you, best wishes to you.
ML8862
King Superior Deluxe Room River View
Stayed in Aug 2022
Family
73 review
5.0/5
Outstanding
Posted on Sep 21, 2022
Nice hotel. Close to here to go. Will come back again in future
Guest User
King Guest Room
Stayed in Jan 2022
Business travelers
1 review
4.0/5
Very Good
Posted on Jan 24, 2022
The hotel is new, therefore very clean and tidy. The breakfast has plenty of choices, Chinese and Western style as well. The reception ladies are nice. Was no problem to communicate in English, especially with Summer. Her English is excellent and she is very kind and helpful. I will definitely stay there on my next trip to Chengde.
Response from Property: Seeing your four-point review that little hampton is crying ,but thank you all the same.Little Hampton boediences to "Friendly Reliable Caring Thoughtful'concept,let every guest satisfaction.We will continue our efforts to do a good job of service,welcome your next stay.ps;Summer is very thanks for you commend.
Guest User
2 Twin Beds Guest Room
Stayed in Oct 2021
Family
2 review
5.0/5
Outstanding
Posted on Oct 6, 2021
very good
Fushunxianbaiqi
King Guest Room River View
Stayed in Jun 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jul 1, 2024
The location is good, right by the river. The room is nice and the service is great. They contacted me in advance and told me that the room I booked would be noisy because it faces the road. I don't sleep well, so I asked for a different direction. It was great to be able to think of such a contact number in advance. Because I had to catch the high-speed train early the next morning and couldn't have breakfast, the front desk was very considerate and helped me pack it. I will stay again.
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Response from Property: I am very glad to see that you have given us such great affirmation. This is the best gift you have given us. Only your affirmation is the driving force for us to move forward. Every time you praise us, it will bring room for improvement in our work. We will continue to work hard to bring a different summer trip to the capital to every guest who comes from afar. We look forward to seeing you again at Hilton Friends House Chengde Mountain Resort.
Guest User
King Superior Deluxe Room River View
Stayed in Jun 2024
Family
28 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The hotel is only a 10-minute drive from the South High-speed Railway Station and the Mountain Resort. It is by the Wulie River and you can see the light show at night. The room is clean and the breakfast is not very varied but filling. Overall, the price/performance ratio is acceptable.
Original TextTranslated by Google
Response from Property: Huan Xiaopeng received your good comments. Today is another happy day. I am very happy that you can feel our warm service in Huan Xiaopeng's home. Huan Xiaopeng looks forward to your coming every day. I hope that our efforts can make you like and trust us more and become your best partner. Huan Xiaopeng is looking forward to the next meeting~~Super happy Huan Xiaopeng
Anonymous User
2 Twin Beds Guest Room
Stayed in Jun 2024
Friends
6 review
4.6/5
Great
Posted on Jun 27, 2024
I went to Chengde with my family and chose this Hilton Hotel. The location is easy to find. The hotel is clean, parking is convenient, the service is good, and the breakfast variety is relatively rich. Because it is not in the downtown area, it is quieter to sleep at night. Because the elderly need to rest after playing in the morning, I discussed with the front desk whether I can check out later. The front desk was very considerate and extended it for one hour. I would like to thank you again. The only problem is that there are fewer restaurant options nearby. The hotel also has a Chinese restaurant and the price is also OK.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We are very happy that you have affirmed our service. We are very sorry that we did not receive your five-point praise and evaluation for the other three rating points. We will continue to work hard to provide better services and experiences so that every guest can feel our sincerity and care. Thank you for your feedback, and we look forward to seeing you again! Collapse
Guest User
King Guest Room River View
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 27, 2024
The hotel is great! The lady at the front desk took the initiative to help me upgrade the room, deliver water, and answer a lot of questions about traveling in Chengde. The design of free cookies and drinks next to the front desk is also very thoughtful, like it, like it, like it 👍👍👍
Original TextTranslated by Google
Response from Property: Each of us has a pursuit in our heart, so that friends who come from afar can come to Huan Xiaopeng's home to rest. Everyone has a heart of dedicated service in their heart. We keep working hard to create more surprises and let every friend have a perfect stay experience~ Looking forward to meeting you next time - Huan Xiaopeng