Guest User
September 3, 2024
Travel-led 900kms with my wife and 9 month old baby to be checked into a nightmare of an experience! we checked in around 1 am in the night. To our shock, we found that none of the 2 rooms booked had working air-conditioning. I called the reception right away and they sent a ac maintenance person immediately. But despite repeated attempts they couldn't get the ac to work. But even knowingly, they were trying to convince us that the ac was indeed fixed. With the growing heat and humidity in the room, our kid couldn't sleep and started crying. I rushed to the reception to explain the situation and ask to be allotted to another room, but even before i could finish explaining the issue, the lifeless excuse for a human behind the desk told in a very stern voice that there are no other rooms available. Period. He wasn't even giving us an alternative. It was like, you chose belstead, you chose to suffer. So suffer! i had to call multiple times after which i was finally allotted another room (now where did this new room come from if they were all occupied) and imagine all of this drama happening at 1. 30 am in the night. But what good would a voucher do when you are in a locked room in one of the hottest places in the country without working air conditioning. But eventually i was given a room with working air-conditioning, and they confirmed that the other room which i had booked for my driver was fixed as well. It was only in the morning; i came to know that the issue was not fixed in my driver's room at all. To add insult to injury, the morning buffet had food that was at least 2 days old and stale. I am seriously surprised at what happened to this place because they were awesome during my earlier visits. My sincere request to travelers especially the ones travel-ling with your family, choosing this place for your next stay is a gamble at best! at 11, 000 rs. For 2 rooms, they are don't come cheap either.