Best Hotels near Tropicana Fish Aquarium, Cheras

Lovely stay at Tenera Hotel, clean room, very friendly staff, the fantastic breakfirst with fish swimming around the pool. Have a good breakfirst with lot of selection. Very spacious breakfirst area and nice coffee. Would recommend this hotel.

The hotel serves great breakfast and have varieties of choices. Really satisfied and happy with the room and the facilities provided as such the children's pool and the gym. Thank you for the staff that provides smooth check in and check out process. Hope to visit the hotel soon.

Very good place for honeymoon. The vibe, facilities and all related things are 100/100 really love that The breakfast also very delicious, the omelette is superb…will repeat again with my wife later

- Location is central and walking distance from Pavilion mall. But downside is that the roads are pretty jammed and calling a grab will mean a 20 mins wait at least - Room looks good and clean, and there is filtered water (tap) provided (note no plastic bottles given). However the showers are always flooded as drainage isn’t good. And I was in a room where the toilet faced the carpark and feels very exposed. I had feedback this and was given another room though it was a downgrade from what I had originally booked, but at least I wouldn’t be exposed when using the toilet

Overall, my stay at the hotel was satisfactory. The facilities and services provided were generally good, but there were a few areas of concern. The room size was notably small, which impacted the overall comfort of the stay. Despite this drawback, the room was clean and well-maintained. The customer service was acceptable, although there were no exceptional experiences to highlight. Staff members were polite and responsive to inquiries, but there was room for improvement in terms of attentiveness. Unfortunately, the breakfast offered at the hotel was disappointing. The food was hard and not served at an appropriate temperature, which affected the dining experience negatively. In summary, while the hotel provided a generally good stay, there are areas such as room size and breakfast quality that could be improved to enhance the overall guest experience.

I was not able to take a picture of the room we stayed in. The location was city centre and accessible to taxi and bus. The room and bath were clean. Liquid soap was provided but no shampoo and the wifi in our room on the 8th floor was weak. There was no cafe and restaurant in the hotel the staff said that due to the pandemic they closed it. There was a 24/7 convenience store near and walking distance restaurants. The staff were accommodating. Overall 8/10 rating.

Suitable for business trip !! 1. The pillow is hard and high. Cannot extra pillow, 1 pillow @ Rm11 🥲 2. No provides mineral water bottol, u must cook using q kettle. 3. Aircon room temperature around 23 degrees above, u can feel like a fan. The temperature only drops to 20 degrees in the morning and our room is very very small. 4. Car park per entry Rm5

My stay was super pleasant and my niece really enjoys the pool! Mind you, the pool shared with the shaftbury residence and they are salt water pool! The pool is very big, make sure to bring your swimsuit, you will not regret it! However there were no shoes in the room, we opened all the drawers but found none. Probably had to ask from the reception but it's okay, nothing much on that as their floor is not tiles nor hard hardwood floower. The services of their staff, like always from Accor group, top notch. There are different lift from parking lot (we park at B1) to the other floor, their staff even help pointing us to the right direction. Make sure to bring your TnG with you so you can validate it for free parking. I booked via Trip so it comes with breakfast, but boy they didn't disappoint. The breakfast buffet, like my previous stay in another Mercure hotel, SUPERB! Kudos to the chef/baker who served and made the croissant sandwich from table to table, love their croissant and fillings! Kudos to the chef who prepared my scramble the way I requested. And also to that delicious nasi lemak. Plus, that surprising ice cream for breakfast which of course, the most enjoyable one for my niece. Just that we went for breakfast quite late around 9am so the refill is a bit slow on some food but we still manage to taste almost all of them (except for the noodle station). and the restaurant used for breakfast buffet is so big that you can sit far from other guests.

The room (816) is spacious, clean with all basic amenities in the washroom, working air conditioner plus iron and ironing board, fridge and complimentary tea/coffee making facilities. Good view of the southside of Kajang town, MRT and KTM tracks is available from the room size glass window. The staff are helpful and meals are tasty and ontime. Only pool maintenance and in-house entertainment need upgrading. Poor TV signals have persisted for many years judging from previous remarks.

My experience was disappointing to say the least. Despite arriving for check-in at 2:30 PM, it took until 5:30 PM to finally get checked in, leaving me waiting in the lobby like a fool. Additionally, my request for a late check-out the next day was met with minimal flexibility, only extending from the original noon checkout time to 1 PM. The following morning, after enjoying a swim at 11 AM, I found myself locked out of my room due to a malfunctioning room key. Upon complaining at the lobby about the time wasted running back and forth, the customer service representative had ************ to retort, ”We have an emergency call phone in each building; you could have used that to have the key delivered to you.” Am I expected to predict such an issue and trek back to the lobby? Was this information conveyed to us during check-in? It's disappointing that one unhelpful staff member tainted my entire experience. Their dismissive attitude and lack of accountability compel me to leave a negative review. Customer service is paramount in the hospitality industry, and unfortunately, Fell short of expectations.