Concorde House Luxury Apartments - Chester

AVOID at all costs. Alex the host has a terrible business model. Apartments are unclean and not in good working order. Classic wheeler dealer who hasn’t been taught the concept of telling the truth and is over promising and under delivering. He uses several booking platforms and I hope that people start to see the honest reviews and stop booking here as it will only lead to disappointment. Contacted him re heating not working, will pop in and still waiting that was a week ago. We will move you to another apartment tomorrow another blatant lie, I am still not sure why any business owner thinks honesty is not the best policy. The best though was when I called him again to follow up and he said you spoke to my boss he is very busy- it was him!!!! this is a one man band outfit with a fancy website which is all front and false advertising.

When we arrived we were disappointed we had to go out to get some food shopping when we returned we had a good look round fridge freezer was dirty and things left in the freezer that shouldn't be in there to start with, currently and crockery had dried food on the furniture was damaged and stained. The window,s and blinds can not be accessed without standing on a chair ( I have to carry out health and safety assessments in my working life) this is a huge issue, this is because they are basement apartment,s which is not evident in the description going through to the bedroom the bed wasn't very well made just a flat sheet over the mattress not tucked in no mattress protector although the mattress was clean we looked under the bed and found dirty sheets. We decided to shower to go out for dinner, I turned the shower on got ready as I stepped in it was cold I re-adjusted the temperature but to no avail I found the boiler it was switched off I tried to contact the owner to ask if there was a reason for it being off AGAIN!! to no avail I considered if a qualified gas technician had inspected and deemed it unsafe he would have isolated it so I switched it back on and it worked ok . I also don't think the hard floor has not been cleaned because I had to was my feet again and put my shoes on before leaving the bathroom all in all one Star is one too many.

Dirty,old medication on the floor,stinks of damp,bed mattress on a wooden unit not a bed base,plug on iron broke! Endless complaints. First thing I did was shop for cleaning products and clean the whole place also bought bedding and pillows as no way we were using the dirty ones there.

We found this apartment quite good value for money. Yes, it's a basement apartment, but that is reflected in the price we paid. It's in a brilliant location for the city centre, and there's a nearby carpark at just £7 for 24 hours. The owner sent us clear instructions on how to use key entry, etc. The only downfall was a slight smell in the bathroom due to it being a basement. I guess maybe a nice bathroom freshener would be sufficient? And the pillows could be better quality, as they were a bit thin. These are only minor things to adjust and would enhance one's stay.

This is a very basic BASEMENT apartment, there is a small window in the lounge, and a small window in the bedroom. The pillows were the very thin, we had to go and buy proper pillows, no cutlery available, and we had no sleep due to a machine that kept operating during the night. I would suggest you look elsewhere.

Terrible experience! Stayed in December and could not get the heating working. No super from the owner. Came home a day early but they refused to refund for the night. Definitely one to avoid. Bathroom stank and the apartment was lower ground floor, it smelt damp and the windows were above head height. Definitely NOT luxery!!

Great location and modern apartments. Would recommend for pleasure or business. We stopped over in august 2023 and found the apartments very clean and modern. I particularly enjoyed Apartment number 3 which had a separate Living-room and bedroom

I rented apartment #3 for 1 month. What the description and the pictures do not say and do not show is that 6 apartments (on 7) of this establishment are located in the basement of the building with thin and ´low to the street’ windows. Appartment #3 is on the sidewalk of a busy street (pedestrians, cars and buses). Consequently the luminosity of the apartment is extremely low even the sunny days (absolutely not as on the photos presented on the website) and there was an almost complete vis à vis with the street on the living-room and the bedroom. In addition to this bad surprise, there is an noisy water leak that I noticed and reported as soon as I entered the apartment and that was repaired only 9 days later (so after 1/3 of my stay) after having contacted the owner and Booking’s customer service almost every day. This apartment was not in accordance with its description on the websites and the level of service provided was below my expectations. I raised a complaint towards the owner but he never replied to me.

We were 2 couples. My friend booked a 2 bedroom apartment for 1 night to celebrate his 70 th birthday. He brought food to cook us all a breakfast the following morning. We arrived to find we had been given a 1 bedroom apartment. We phoned the contact number given , but there was no reply. We contacted *********** who also tried to contact the owner with no success and then said they would get back to us in the next 24 hrs ! It was now 6pm on a Sunday night. We had to book another room at a nearby hotel. We had spent several hours trying to sort it out. The following morning my friend gave up on the idea of cooking breakfast as there wasn't enough pans etc to do this . There wasn't even enough kitchen items for 2 people. We had been told that there was free parking and when we arrived a note left said we were to park in parking space no. 1 only. Another car was parked in this space and there were no free spaces in the little car park so we had to pay to park on a nearby car park. 24 hrs later my friend was offered £19.35 compensation ! Need I say more? !