Shangri-La Chiang Mai

酒店位置在市中心，去哪裡都很方便。酒店泳池非常好，很乾淨，能玩一個下午。酒店客服態度很好，會主動幫忙。

酒店舒適度和服務都很不錯，早餐也很豐富味道可口，設施和公共區域就一般，畢竟也是有些年份的酒店，總體來説對比上價格還是很推薦的。

The Shangri-La brand, the hardware is good after all, it is suitable for bringing children, the double bed is 1.3 or above, and the swimming pool and restaurant are very large. However, the location is slightly remote, so you need to take a taxi to go to other parts of the ancient city. The service is generally good, but when I checked in, I tried to sell you an upgrade service, but refused to give you a room on the lowest floor on the third floor in the future. I told him that I booked a room with a pool view, and the lowest floor was on the 4th floor, but he said I upgraded you. Room type, this is bigger than the one you had before. I firmly refuse! This operation has been mentioned by other people in the comments. The so-called upgrade is to give a room with no view on the roof and make a lot of noise facing the road. I hope everyone will not be fooled. Later, I was given a pool view room on the 5th floor and found a cockroach as soon as I checked in. Later we transferred to the Ancient City Hotel, which was much more convenient and cleaner!

地理環境位置非常優越 客服人員也非常熱情善良 但客房設備及公用設備因為時間上的關係 比較老舊有些地方也比較不乾淨

The overall appearance is good, and the lobby is luxurious. But there are many small problems. First, the sound insulation is very poor, which is a structural problem. So we need everyone's cooperation. I slept until about midnight on the first night, and a Korean tour group came. Two ladies chatted loudly until 1:30 in the morning, and started chatting again before 5 o'clock. In addition, the noise of motorcycles near the road continued. I couldn't stand it anymore, so I had to call the service desk to change rooms, and asked to change floors and orientations. I speak good English and have no communication barriers. They agreed to change floors to leave the Korean tour group, but the orientation was not acceptable. I said I was willing to add room difference, and finally there were five days to add 400 plants a day, a total of 2,000 plants to change floors and orientations. When I got to the eighth floor, the house was still not soundproof, but most of them were family tourists from South Korea, Japan and Southeast Asian countries. Everyone basically didn't chat or keep their voices down at night, so it was very quiet. But there were other problems. There were mosquitoes and some small insects in the room. My wife was bitten on her legs. I guess they followed her up in the elevator. Second. The service staff was good overall, especially the doorman and the corridor service staff. The service attitude of the front desk lady was average, and it was quite satisfactory. Third. The swimming pool and garden are OK, and it is good to take a walk and rest. The overall evaluation is average. It is not worth it compared with the room price. Fourth, there are many things for breakfast, but there are more Western food. The main reason for the bad review is that there are mosquito bites in the room, and the rest is not good. The second is that the noise of the tour group is too loud. Otherwise, it is still a very good hotel.