Guest User
July 27, 2024
We stayed here 7/20/2024, a little confusing getting in from the parking garage but one we made, we were pleasantly surprised. The hotel is only one floor of the building and that is the 40th floor. Love the decor in the hallways and the room, fantastic views, quite, clean and the front desk agent Ron was amazing! We would definitely stay there again. The only issue was the female front desk agent working during checkout. She was on her computer and took over a minute to acknowledge us, we asked her about the parking garage discount Ron told us about and then she bashed Ron and told us he was wrong and went on about him rudely. After a few minutes of this she mentioned validation. Well, the validation gives you a discount, I guess we had to put up with her rudeness because we used the word discount instead of validation. Ron did say validation. All in all a great stay but friendly customer service goes a long way and the morning front desk agent does not understand this.