Residence Inn Chicago Downtown Magnificent Mile

The stay itself was nice, new rooms and kitchen appliances, spacious room and modern design. Breakfast buffet choice is decent, however, the elite member recognition is none for Titanium member, no water, not even one level upgrade when the system shown all suites being available, I didn't even get a high floor, the welcome points of 500 pts that I opted in which I didn't receive either. Valet parking is through a third party took 30 mins to retrieve my car although I texted ahead of time when I needed my car. Location is prob the best of all, Starbucks reserve is next door, Nike is across the street, tons of eateries nearby. I would prob stay here again for the location and condition of the room.

Great hotel - location, furnishings, updated decor, service. My biggest disappointment and frustration was waiting for my room to be ready for over 7 hours. Horrible communication among staff. I checked in at 1045 and was told to give them till noon or 1 pm for my room to be ready. I returned at 1:15 and was told still no room. same at 3pm, 430 pm. At 545 I went up to desk and was told they had no notes that I had checked in at the desk. Completely ruined the cadence of my weekend as I was only in Chicago for 2 days. I would stay here again but I would hate to go through this check-in experience

I want to give a few people a HUGE thank you, simply because of their professionalism, courteousness, attention to detail, and flawless entry. My first encounter was with the sales Rep, 2/3 days after the grand-opening. I think her name was Samantha Barnette. She had a smile that brightened the room, an angelic voice, and positive vibe that sold me to the Residence Inn, over another hotel in the running. Upon arrival a supremely nice Valet Guy named Ray. From day one has been on point and insight each time I arrived. He takes care of my car like it is his. His professional demeanor tells me he likes what he does and mingles with customers to keep them happy, well he keeps me happy. I met Steve (Customer Service) and Jo (Customer Service) at the front door my first time there dropping things off. They both were jolly and so willing to help. It eased my anxiety to see these Men smiling while helping me at a time I was in despair. My second trip I met Damion (customer service). He was sooooo helpful. He helped me removed items from my car with care. He was attentive and respectful as I spoke about how I needed things handled and place. Damion executed flawless and with a smile and upbeat vibration. Once I made it to the 20th floor, Lobby area, immediately I was greeted at the elevator by Andrew, in a very clean and crisp suit. Very impressive. His attire fit how classy, fancy, and upscale this location is. Andrew was very polished and appropriate when showing me my rooms, as I originally booked 2. He was patient and lent a keen ear to me blurting out some mishaps that occurred with an outside booking company. Kyla was the next person to wow me. I knew I made the right choice in staying a longer term at this location. Kyla was so helpful. Her voice is so inviting to openly tell what's on my mind. When I have voiced concerns and she fixes them. Kyla is prompt, thorough, knowledgeable, helpful, courteous, and has a smile to make me smile. I appreciate all of them.

Ac was not working and ruined my restfull vacation

Beautiful hotel and our stay was great. My only complaint was that our room wasn't ready at 3 and we were on a time crunch for a wedding.

Unfortunately at check-in the hotel did not have our reserved type of room. 2 Queens. We had to wait 1.5hrs to recieve. Seems to be a cleaning delay. Front desk was friendly and provided us options.