Top 5-Star Hotels in Chicago

It's very clean and the service is good. It's right in the city center. It's convenient. It's suitable for friends who like to go to scenic spots. But if you drive there, the parking fee is a bit expensive! !

The small fridge in the room automatically shuts off after 2 hrs and doesn't stay at a safe temperature to store breast milk. The front desk advised to just use an ice bucket. This is problematic because (1) you will have to continually refill the ice bucket and (2) there is limited capacity. After an escalation to the manager, they offered to hold my milk behind the front desk in their fridge. I am not comfortable with that ”solution” nor do I want to go back and forth to the front desk for my baby's bottles and milk storage. He advised they previously provided medical fridges but they currently do not do so. I am so beyond disappointed. I expected so much more from this brand and now have to figure out something to do with my milk for my exclusively breast fed baby. Ugh, don't they have mother's stay at this property!? Marriott, do better!

The facilities are first-rate, the public security is good, and the circuit load of the newly built hotel is good. The day before, a hotel next door with the same price had unstable voltage when a hair dryer was plugged in. The price is several hundred yuan more expensive than the same five-star hotel. The room area is much larger, and it is equipped with a microwave oven, induction cooker, and oven. If I come to Chicago again, I will vote for Trump.

I was here for a business meeting so I did not get a chance to do any sight seeing, but the hotel is in a great location and easy to get to from the airport. My room was extremely clean, comfortable and quiet. The food was very good and so was their coffee. But best of all were the team members who work here. Everyone was extremely nice and knowledgeable and gave me some good tips when I had questions (ex.: like what time to leave the hotel to catch my flight back). I would stay here again for vacation or business!!

The location can't be faulted, not on Michigan Avenue, but right next to the Avenue. Surrounded by shopping malls and luxury stores. Shopping and eating are very convenient. The girl has reserved dinner on the 65th floor of the John Hancock Building 6 minutes on foot. The environment and sanitation are the standards that old hotels should have. The rooms are very large Both shower and bathtub Washstand Double Desk Especially to praise the housekeeping We stayed for two days, so the toiletries and cosmetics were randomly placed on the sink, and the service staff helped to arrange them neatly one by one, and put white napkins under them Even the charging cord is rolled up neatly

The service attitude at the front desk was extremely poor. We had confirmed a day in advance that we could check in a little earlier, but when we arrived, we were made to wait in the lobby for more than an hour. After checking out, I called and complained, and the result was nothing. I always chose the Peninsula when I came to Chicago, and there is a high probability that I will not choose this hotel again in the future.

The hotel is very clean and tidy. The biggest feature of the room is the floor-to-ceiling windows. The scenery outside the window is very clear. Although there is no bustling Michigan Avenue, it is still good! There is a bar on the 18th floor of the hotel, not big. The hotel has a restaurant on the left side of the hotel entrance, named Somerset, in the room can also book this restaurant in the room dinning, about twenty or thirty minutes to deliver the meal to the room. I really like the bathroom's minimalist wash suit, which is white tea, especially fragrant and comfortable. Shopping, dining and entertainment are nearby. Not far from there are Chinese restaurants, such as Imperial Lamian, Old Sichuan, MingHin Cuisine, Shanghai Terrance, which are just a few minutes from Uber. Royal chef and old Sichuan are very popular! It is also 10 minutes from the hotel to the famous scenic spot Michigan Avenue, which is also close to Navy Pier and Millennium Park. The fly in the ointment is that the sound insulation in the hotel is not good, the guests from the opposite side of the room can hear the opening of the door, but the overall is good!

This is a pleasant, modern and airy hotel in downtown Chicago. We enjoyed our stay very much, but didn't eat in the hotel (apart from one snack in the bar), so I can't comment on the cuisine. The room was a good size, spacious and comfortable, with an excellent modern en-suite shower and toilet. The bed was large and very comfortable and every night afforded us a good night's sleep. What was particularly notable was the friendliness and helpfulness of the staff, in particular the concierge (Ramon), who guided us through the available sights and eateries in Chicago, which saved us considerable time in research. Chicago is a fascinating city, with all the modernity and dynamism of Manhattan, but without the grit or the slightly abraisive denizens of that island. We found all Chigacoans we encountered to be pleasant and engaging. However, Chicago is built on two levels, the lower level being under all the main roads that are elevated and therefore walking anywhere in the lower section is far less pleasant than on the upper section. I mention this because the main entrance to the Gwen hotel is on the lower level so when you exit onto the street it's advisable to climb the stairs around the corner to go up to 'street level'. Also, if you're not going to the hotel by taxi but by public transport (as we did) you'll have to carry your luggage down the stairs from the upper level where the bus stops. Additionally, the arrangement of the lifts in the hotel is a little irritating (and confusing to start with) because the lift from the main entrance doesn't go to the levels where the bedrooms are. The main reception is on the fifth floor so you have to go to reception and then walk to another bank of lifts that take you onward to the bedrooms and conference rooms. The Gwen seems to be a business hotel first and foremost and so there is a lot of activity and many people in the building for conferences and exhibitions. The terrace area by the bar affords a pleasant view of the cityscape, but there are two huge TV screens that perpetually show sport, so many of the guests on the terrace are there to watch a game. However it seems that there is no public place in Chicago that doesn't have TV screens on all the time, showing sport (the city seems to be obsessed with sport). Every restaurant we went to had multiple screens on, even high-end establishments. To a Brit this is weird because its only pubs and bars in my country that have these intrusive, mind-numbing displays. We enjoyed our stay at the Gwen and can recommend it for a pleasant stay as a tourist. its location is good for reaching many parts of the city and public transport is cheap and extensive. If we return to Chicago we will definitely book to stay there again.

I am a guest of your's. I am very happy here. I sing highly of your service. First of all, the hotel is so beautiful. It looks like a garden. I enjoy it. Then, foods are delicious and some of them are amazing. Most important reason is that the bed is so big and soft that I don't want to get up every morning. It's wonderful here. I can't believe it that I must leave. I want to live here again if I come to this city again.Thank you.Sincerely yours a guest.

I stayed with my mother-in-law for mother's day this May. I heard so many good things about this hotel brand but never had a chance to try. Everything was gorgeous and luxurious except for the swimming pool. I loved the decorations of the hotel lobby. Looked so much high class just like I expected from The Ritz-Carlton. This was my first stay at The Ritz-Carlton hotel and I really enjoyed it. I got 20% off from the restaurant due to my platinum status. Food was delicious and price was reasonable but I wouldn't say it blew my mind. Gym was very spacious with lots of equipment. Some areas even have lake view. Pool was okay size with lanes but didn't feel luxurious pool at all. I couldn't get room upgrade to lake view but they gave me room #1902 and it had both city and lake view. The receptionist said that they do not count under 20th floor as lake view but my room had a fantastic lake view. You will need to ask them to give you 19th floor room facing lake so you could enjoy both city and lake view. I highly recommend this room if you want luxurious staycation. This was my first stay at The Ritz-Carlton but certainly will not be the last one!