Crouchers Hotel

Possibly the worst hotel experience ever. It was nothing like the pictures. Felt dirty. Was very 2/3 star and definitely not worth the price. Should have gone to the premier inn, would have been less than half the price and better quality. I went to pay for my husband’s £6 beer in the morning at checkout and someone had signed for drinks on our room for £88. This wasn’t an issue (they didn’t force me to pay) but it’s just another thing. How would anyone know that. We didn’t speak to anyone else. Very odd indeed. We joked it was a bit like a faulty towers experience and were glad to leave. The bed sheets were poor quality and the pillows very flat. It was generally uncomfortable and expensive for what it was. I booked in hurry and kicked myself as soon as we arrived.

Just not remotely worth the price. When we first checked in they put us in a room that was completely different to what we booked. Hilariously, the lady at reception was so unfazed when we came back to complain about the room that it almost seemed that she expected it. Bed was creaky, pillows not replaced since the fall of the Berlin Wall. Food in the restaurant was a bit rubbish, although there was a barman that made a nice negroni. TV in room was a smart TV, but Netflix and other apps didn't work which, according to receptionist, was the same in every room. A budget hotel at luxury prices.

Very disappointing visit. We had been a few years ago and had an excellent meal. This time, the room was not up to standard ... loose carpet by the bathroom, hot and cold signs on bath taps were the wrong way round, sink plug didn't fit and both the showers came on at once with no way to turn one off. The stair carpet was dirty. There weren't enough refreshments ... only one jot chocolate sachet and one biscuit packet. We mentioned the problems with the room to the front desk and the lady said no-one has ever complained before! The meal was OK but we waited for the bread which didn't come so we asked for some (as there were side plates with knives). Looking at the bill, we were charged £7.50 for it! We also got charged TWICE for the starters and to cap it all, just before we were going to drive away the following morning, the hotel phoned us and said we owed them some money but we had paid this the night before with our restaurant bill. My husband went back into Reception with the receipt to prove it. Massively overpriced for very low quality service. We won't be returning.

The service and welcome was exceptional, so friendly and everyone going over and above, thank you. The food at the restaurant on Thursday was also outstanding. Truly delicious and fresh and I can't wait to visit again. Thank you so much Stephanie, Jose and team.

On leaving the hotel we were informed by staff that we had not paid for our breakfast. We hadn't taken one. The staff member disappeared and we left. We were then billed for a breakfast we hadn't had. We phoned repeatedly and were informed that CCTV would be viewed. Fed up we returned to the hotel an hour later where we were informed that the hotel can bill customers on suspicion of their having had a breakfast. The absent hotel manager had authorized our reimbursement. She would be in touch. We have since heard nothing. If the hotel has a problem with unpaid breakfasts they should introduce procedures that avoid false accusation.

First impressions were excellent the bar area looked stylish and Modern. We were taken to our Russet Garden Room, upon entering the room we noticed a damp, musky smell which was very unpleasant. (I did in fact buy and air fresher for the room) There were 2 different design chairs, one was stained, there were stains on the carpet. Not a good start, then I noticed the UHT milk pots, at £160 per night I would expect fresh milk. A small fridge for the room would be beneficial for this purpose. The curtains need some sort of blackout on them, sunrise at 5.00am, bedroom flooded with light. The bed was super comfortable and the bed linen was fresh and crisp, generous bath towels they were not. The room was such a let down, the site, bar and restaurant were really beautiful with some stunning flower displays. the most friendly and attentive staff. The breakfast was really lovely, tasted fresh and I assume local produce. The rooms could be beautiful but definitely need some attention.

Lots of good points, ie all the staff members were so friendly and helpful and special thanks to the housekeeping staff for extra bed changes; cooked breakfast was very good and the location and surroundings were both very good. However, our room was rather disappointing as very dark and dull and in need of updating. Only one chair. No information such as local attractions, meal times, etc. in the room. Worse thing for us was that the hotel could not offer any food from 3 pm until 7 pm on site - not even at the bar. We had wanted to have a very relaxing stay and eating at the hotel most evenings but this was not possible - a surprise for a 4 star hotel. The advertised Cider House restaurant which served food from 5.30 was not actually on site, it is a long walk over a couple of fields and much too far for my husband who has limited mobility so we had to go by car and once in the car you may as well go to other locations such as a huge choice of local pubs nearby who all offered food between 5 and 7, including the lovely Crown and Anchor Pub at Dell Quay which is only 3 mins drive away and offers a huge selection of local fish. We felt rather disappointed with Crouchers.

It was my first visit to Crouchers Hotel where I had arranged a Birthday Party Afternoon Tea for 8 ladies. The venue is lovely, really pleasant room and the staff were very friendly, accommodating and helpful. However, the Afternoon Tea itself did not live up to expectations. One of the most important things when having an Afternoon Tea is the clotted cream and scones. The cream was a sweetened whipped concoction, not even sure if it wasn’t from a can. There were lots of cakes but not enough sandwiches. Two of us had the gluten free option and that was pretty disappointing. Sandwiches ok, scones lovely but the cakes were supermarket cake bars. Unfortunately it did not compare well with the Afternoon Tea we have had before in a tea rooms in Bracklesham where everything was homemade, with clotted cream and for much less money. I was also a little surprised that despite giving notice that it was a very special Birthday that Crouchers didn’t do anything to acknowledge it. I know I shouldn’t expect it but it would have been a nice touch. I wouldn’t currently recommend the Afternoon Tea but I will definitely go back there for the Sundowners on the Terrace as the ambience is very good and I liked the staff. Come on Crouchers, you can do better.

Lovely hotel very pleased with the food and the service here absolutely loved the sundowners and drinks with the DJ they had on was like being abroad fantastic would definitely come back but would definitely request a room not in the loft space