prjone371
November 17, 2021
This place is a Disaster! Avoid it. DO NOT BOOK HERE! You will be disappointed. We booked a week in advance, turned up at 5pm to checkin and the 2 people at reception were bumbling, incompetent fools that could not find our booking, they asked for my name 4 times. It was an embarrassing joke, the hotel that was supposed to welcome us to check in to their Deluxe Suite didnt even know who we were! After 15 minutes the two clowns at reception (neither spoke any English) found the booking for the Deluxe Suite i made online a week earlier. They gave us the room key and we headed to the room. When we opened the door is discovered the room had NOT BEEN CLEANED AT ALL. IT WAS DISGUSTING! DIRTY, UNCLEAN, SMELLY, RUBBISH IN THE ROOM AND NO TOILET PAPER, NO FRESH TOWELS, NO FRESH ANYTHING. THERE DELUXE SUITE LOOKED LIKE A CRACK HOUSE! When we returned to reception and showed them photos of the room, they told us to wait for an hour and they will try and get the cleaner to return to the hotel to clean it. 15 minutes later they said the cleaner isn't coming, we don't have another room for you, we are going to cancel your booking! Never in my life have a ever deal with a hotel that is so grossly incompetent, uncaring and disorganized. ABSOLUTE WASTE OF TIME. TOTAL DISAPPOINTMENT. WE WERE TREATED LIKE CRAP FROM START TO FINISH. DO NOT BOOK HERE! You will be disappointed. We left Hotel Farallones went 50m down the road to Hotel Los Portales where they treated us with professionalism, dignity and respect. I highly recommend Hotel Los Portales, they appreciate your business.