Polynesian Oceanfront Hotel Reviews

I requested a non-smoking room, but was put in smoking. Apparently the non-smoking rooms are a completely different building. That is a Oceanfront and twice the cost. They did offer to spray to cover up the smell, but the room was very old, dated, dirty. The bathroom sink and tub took 30 minutes to drain after any use there was tons of sand in the tub/shower when we got there. There were 5 roaches alive and crawling during the 3 days we were there- on the walls on the floor in the kitchen area, etc., the beds were lumpy and uncomfortable . The TV did not work and neither did the phone. We spoke to them several times about fixing the problems and they never did. They just kept saying they would get somebody to come look at it. They tried once to drain the tub, but when it didn’t work, they gave up.  they never offered us another room to stay in either for a discounted rate for the problems.  the size and space of the room was great. , just wish it was cleaner, and more kept up .

U get what u pay for. I work for a pest company. The moment I open the door to the room the smell of German roaches hit me. I always inspect a room before I even pull my luggage out. Did not see any bedbugs, but definitely seen signs of them. Was not taking that risk. Definitely gonna end up paying more in pest service to get rid of roaches or bedbugs if you end up taking them home. Give me a call I'll take care of them lol😆. I didn't get a full refund but oh well 🤷. Definitely pay an extra $100 -$300 on a different hotel. Would save u money in the long run.

Trip.com sucks that’s all I can say. Had to pay unexpected fees once checked in that were not told to us. The first room we checked into was awful. Had to get another room which was better but not the greatest. Trip.com is a third party vendor and I was charged a $100 fee non refundable for using trip.com. Plus we also had to pay in cash $100 refundable fee we got back at the end. I will not use this service again and definitely will not stay at this hotel again. The reviews are legit on the hotel. If you want cheap it’s cheap.

This was a last minute 4th of July vacation, we liked easy access to the ocean front. We rented 2 rooms according to the layout of the rooms, accommodating up to 6 people. To say the least, the layout of the rooms were extremely misleading-- online description of the room did not match. Second, the cleanliness of the rooms were non-existent--sticky floors, left over dirty clothes under the bed, and sandy carpet. Third, the bed lacked comfort and bed spread full of visible stains. Finally, the door to room 327 does not work-- we had to Jerry rigged it (front desk said they'd send maintenance for assistance, but never came). Also, the building elevator needs attention-- install sensor to prevent from closing too early especially when people are loading and unloading. The bright side, however, were there brand new refrigerators, stove (semi functioning), A/C, amazing water pressure, and kitchen tools. Overall, we do not see ourselves coming back or recommending this site to my family or friends.

Front desk was more concerned about each other than the guest checking in. Roachs roachs roachs baby roachs all in bath tubs, lights not working in the room. Very very disappointed! Do not stay there even for a good deal!

It’s honestly not what the reviews say, it’s really nice me and my family enjoyed the hot tub and pools.

I was very doubtful when I made the reservation because I looked at the reviews and they seemed very bad to me. And 3 days later, I made the reservation and I don't regret it. My family and I really liked the location and the service. And the staff is attentive. Personally, I would book again and you don't have to pay much attention to the reviews that are not always what they say

Will never stay again. Dirty bathroom even after they cleaned it again. Long pieces of hair all over the bathroom. Beds not comfortable

I checked in late as we were driving from Florida. To begin with, they require the deposit for the hotel to be in cash. $100 cash, I never carry cash. Then the lady at the desk sends me to the wrong floor to park my car. We get to the room and it’s a no smoking room that smells like all prior guests have smoked in there. I let that go. We wake up to loud banging on our door at 1am!!!!! Security is banging and saying who’s in here, there’s no reservation for this room. I jump out of bed because it sounds like he’s about to break down the door. I open it and recognize him as the security that I asked help with when I was parking. He looked horrified and apologized deeply. This area is so sketchy!! I had no idea. I finally fall asleep again… I wake up in the morning next to bed bugs that fed on me all night!! I’m mortified and when I went to check out right after that the front desk attendant was acting as if I was lying. She said we will do a room check and let you know if we find anything. I have a video of them. Definitely not a clean establishment. Hair on the towel, a huge spider in the bathroom and the water in the shower came out brown for the first minute. I’m just my daughter from Tampa to Virginia. She’s in the military, only needed a place to sleep, I’m not picky, I would’ve let everything go, if it wasn’t for the bedbugs.

Terrible service. Nothing works. Cash deposit. I’ve been going to Myrtle several times a year for a decade and this is my worst stay by far.

Honestly it’s the worse experience I’ve ever had. Our first room has a flooded bathroom from the toilet leaking. They moved our room, good right!! NO The next room was NASTY!!!! Ripped carpet, the beds was broke and it smelled of cigarette’s horribly!!! They moved our room again and swore they was upgrading our room just because it was ocean front! That’s funny with a leaking fridge, barely hot water and not to mention white powdery residue on the tv stand! I will not recommend staying here unless they lower the price to five dollars a night! And they’d be lucky if I paid that! That stay almost ruined our hunny moon!!!

it’s a rundown and old building that needs to be repaired. had to carry heavy suitcases up to the 4th floor because of faulty elevator… bathroom needs updating, floors were not cleaned and the front deadbolt was broken.

Over all the stay was decent , nice and quiet in off season. Bed was comfy supplies plentiful, room was dusty, and lacked some amenties but understandable as its in main myrtle beach and must get abused during the beach season. No ironing board to press golf clothes. All staff were good and polite. service was quick getting tv remotes fixed etc. Was perfect for us two golfers.

The room extremely dirty, stinky, with dirty things and doesn’t work. The room was enable to be used. The attendant I went to talk to this morning was very rude and angry. I paid for two days and another $36 resort fee that I didn't even use and they didn't want to give it back to me because I arrived at 2 am and left at 8 am on the same day..