ANA Crowne Plaza Chitose, an IHG Hotel Reviews
ANA Crowne Plaza Chitose, an IHG Hotel
Chitose-shi, 2 Chome-2-1, Chitose City, Hokkaido, 066-8637, JapanView Hotel Details
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ANA Crowne Plaza Chitose, an IHG Hotel Guest Reviews
4.4/5
Very Good
196 review
Verified reviewsLocation4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(196)
Positive reviews(190)
Reviews with photos/video(44)
Convenient for shopping(27)
Easy to get around(15)
Close to airport(12)
Large rooms(10)
Delicious breakfast(8)
Comfortable bed(7)
Convenient parking(6)
Perfect for business trips(3)
Negative reviews(6)
Edwin Y
Standard Room
Stayed in Dec 2024
Family
6 review
Very Good
Posted on Dec 17, 2024
The hotel is location about 20 mins away from the airport by driving. It is a shame that they don't provide shuttle service for pick-up or drop off to the airport, nevertheless it is a common sense to expect such service since the hotel has an airline name in it. It takes about 2200 yen to the airport by taxi one trip.
Kanikmeth Sarasuk
Standard Room
Stayed in Dec 2024
Travel with friends
4 review
Great
Posted on Dec 16, 2024
the location is 8min walk from JR Chitose Station, guests with heavy luggage may consider calling a taxi. The place is quite antique and come with fews plug outlet. However, the room is spacious and the staff was so nice helping arranging a taxi arrangement to the airport the next day. The morning sunrise view from my room was so beautiful.
Guest User
Run Of House
Stayed in Jun 2024
Solo travelers
4 review
Amazing
Posted on Jun 21, 2024
The location is good. Aeon mall is within 5 mins walk. But the hotel is a bit old . Renovation will be required.
Anonymous User
Premier Twin Room
Stayed in May 2024
Couples
27 review
Outstanding
Posted on Jun 14, 2024
Nice and clean room. There are so many restaurants around the hotel. Aeon is just opposite to the hotel. Car parks are plenty.
Response from Property: Dear Valued guestThank you very much for choosing ANA Crowne Plaza Hotel Chitose.This time thank you for your contribution to the review and high evaluation. We appreciate your satisfaction, staff and I are very pleased.We will continue working to become a hotel that will be selected by many people in the future.We would be glad if you choose our hotel again.Best regardsANA Crowne Plaza ChitoseGuest Relations
Charling
Standard twin Room
Stayed in Oct 2024
Couples
12 review
Very Good
Posted on Oct 21, 2024
It was just a short stay as we arrived late and left early morning the next day.Hotel room was a bit dim and small, although paying higher prices. The location is good as near to big shopping mall and train station.
Response from Property: Dear Charling-sanThank you for recent staying at ANA Crowne Plaza Chitose.We sincerely apologize for the delay in responding to your kind review, and we truly appreciate your patience and understanding.First and foremost, we deeply regret any inconvenience caused by the room conditions you experienced during your short stay. On a positive note, we are pleased to hear that you found our location convenient. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable and satisfying stay. Thank you once again for your valuable comments.Best regards,ANA Crowne Plaza Chitose Guest Relations
AST
Premier Double Room
Stayed in Feb 2024
Family
5 review
Very Good
Posted on Mar 11, 2024
Super spacious clean room with well maintained bathtub. Has an Aeon Mall nearby, about 5-7mins walk. Some eateries too including KFC. Sadly, hotel stopped airport transfers. About 10-15 mins walk from subway station. When we arrived, had to drag our luggage through the thick snow roads was an absolutely horrendous experience. Thank god we found luggage forwarding services & the rest of journey was so much at ease without our luggage.
Response from Property: Dear AST-sanThank you very much for staying at ANA Crowne Plaza Chitose. We are pleased to hear, that you are satisfied with room condition and bathroom as well.At the same time we do apologize for shuttle bus being suspended and for the inconvenience caused.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again.Kind regardsANA Crowne Plaza ChitoseGuest Relations
David
Premier Double Room
Stayed in Jul 2024
Couples
9 review
Great
Posted on Jul 4, 2024
About 12 minutes walk from JR Chitose station. Many aircrew stay here so front desk staff generally speaks passable English. Short hop to the airport by bus, train or taxi.
There is a big Aeon mall just next to the hotel. A Family Mart convenience store is located in the hotel lobby but it is not 24 hours.
Damjan
Run Of House
Stayed in Jun 2024
Couples
1 review
Posted on Jun 29, 2024
The hotel, which is a few minutes' walk from JR station, is convenient for those who need to get to the airport early or who arrive late and want to find a decent place to sleep. AEON department store/supermarket and convenience stores are nearby. The room is clean enough but dated. There are only one or two sockets in the room and none by the bed, which does not meet the needs of tech-savvy travellers.
Breakfast is average. There seems to be a standard selection, but the quality of the various items varies and some are disappointing. The best items were the pastries, freshly baked in front of the guests.
Guest User
Standard Room
Stayed in Jun 2024
Couples
1 review
Posted on Jun 21, 2024
The hotel is quite old location is next to Aeon but need to walk around 550m to JR.
the hotel service is very good but i pay around 4,600 thb for one night i suppose more high quality and more comfy beasue the hotel is quite old. The bed and pillow is not comfy.
Jit_Singh
Standard twin Room
Stayed in Feb 2024
Couples
3 review
Amazing
Posted on Mar 14, 2024
Is close to airport , really big and really comfy beds
Response from Property: Dear Jit_Singh-sanThank you for coming to ANA Crowne Plaza Chitose. We are glad to know, that stay in our hotel met your expectations.We will do our best to show our hospitality when you visit us next time.I and all staff are looking forward to meeting you again.Kind regardsANA Crowne Plaza Chitose Guest Relations
Yichieh
Premier Twin Room
Stayed in Jul 2024
Family
1 review
Very Good
Posted on Jul 13, 2024
Very comfortable to stay here, and breakfast is tasty.Next time I will stay here again.
Wu
Premier Double Room
Stayed in Nov 2023
Couples
6 review
Very Good
Posted on Dec 18, 2023
Convenient hotel which near airport. Convenient store inside the hotel , operating hours very long .
Sin
Standard twin Room
Stayed in Oct 2023
Family
12 review
Amazing
Posted on Oct 7, 2023
Location is convenient. Price is good. The room charge is not including breakfast. I had ordered buffet breakfast at their coffee house.,Price is cheap and have a lot of delicious food for choice. I highly recommend this hotel for those need to stay 1 night to catch up early flight at new Chitose airport.
Anonymous User
Standard Single room
Stayed in Feb 2024
Solo travelers
8 review
Very Good
Posted on Mar 9, 2024
Little bit far from the station by walking. The room is clean, they have good facilities including fitness center.
Response from Property: Dear Valued GuestThank you for staying at to ANA Crowne Plaza Chitose.Also, we appreciate you for sharing your opinion about stay.We are pleased to hear that you are satisfied with our room condition and hotel facilities. We strive to make each stay as comfortable as possible, and we will use your comment in order to improve our service in future.If there was something else that you experienced at our hotel, please feel free to contact us.We are looking forward to your staying in future.Warm regardsANA Crowne Plaza ChitoseGuest Relations
Guest User
Standard Single room
Stayed in Feb 2024
Family
9 review
Posted on Feb 9, 2024
Cheap place to crash between flights, if needed. No amenities, but there is a Family Mart connected to the hotel. Lobby is nice. Location is actually not convenient for some flight times. It is two JR stops away from the airport, but the first train going back to the airport isn’t until 6:21 AM and arrives a little over 20 minutes. After factoring in time to walk, and long lines as the check-in counter, it is easy to be rushed for 7:30 AM departure. Airport does not allow people to stay overnight, the spa in the airport is more than 4,000 yen, and taxis are hard to find after normal hours and a late evening arrival. The hotel also has signs that advise it is hard to book a taxi in the early morning, but they did manage. The bathroom and furnishings feel aged in color.
Response from Property: Dear Valued GuestThank you for staying at ANA Crowne Plaza Chitose.Also, we appreciate you sharing your opinion about stay.Thank you for taking time to fill in survey, your opinion is very important for further improvement of our service. We apologize for the inconvenience with the accommodation and not meeting your expectations during stay. We strive to make each stay as comfortable as possible, and we will use your comment in order to improve our service in future.If there was something else that you experienced at our hotel, please feel free to contact us.We are looking forward to your staying in future.Warm regardsANA Crowne Plaza ChitoseGuest Relations