Bibi New Chitose International Airport International Terminal Building 4F, Chitose City, Hokkaido, 066-0012, JapanView Hotel Details
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Portom International Hokkaido Guest Reviews
4.8/5
Amazing
359 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(359)
Positive reviews(356)
Reviews with photos/video(123)
Large rooms(35)
Relaxing hot springs(35)
Close to airport(29)
Well decorated(26)
Delicious breakfast(21)
Luxurious(20)
Good sound insulation(17)
Negative reviews(3)
Guest User
Superior Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Everything is excellent, a good place to lay over if you need to stay near to the Chitose. The hotel facilities are excellent. Even can help us to provide the airport trolley in front of our room to push to the airport check in counter.
Neuy.Law
Superior Twin Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Hotel is very nice,everything is superb. Thank you
Very nice onsen with every amenities you need.
A spacious lobby with welcome drink. The service is 5 stars rate of course the price too. The hotel location is near to international flight checking counter, very convenient if you taking early flight.
Response from Property: Dear Mr./Ms. Neuy.LawThank you very much for staying at Portom International Hokkaido. We appreciate you taking the time to leave us a review. We offer three types of welcome drinks, and we hope you will enjoy a different one next time you visit us. We are glad that you enjoyed your stay at our hotel near the international check-in counters and that you were able to relax before your flight. We look forward to serving you next time.
Giselle Rico2
Superior Triple Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Awesome hotel with superb service. Family friendly. Provide amenities for kids too! Onsen was clean and nice.
Response from Property: Dear Mr./Ms. Giselle Rico2Thank you very much for staying at Portom International Hokkaido.It is an honor for us to receive the compliments like this.We hope that the experience of the Onsen became your cherished memory.We look forward to welcoming you again in the future.
Guest User
Junior Twin Suite
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Dec 29, 2024
End of international terminal, a bit out of way of travelling domestic
Anonymous User
Superior Twin Room
Stayed in Oct 2024
Family
32 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The room is spacious and so clean. The staffs here are so friendly and polite. The location is superb. Just few minutes walk to international terminal. So convenient for early morning flight.
Response from Property: Thank you very much for staying at Portom International Hokkaido. We are very pleased to hear that you had a convenient and comfortable stay with us. We look forward to your next stay with us.
Anonymous User
Superior Twin Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 3, 2024
This hotel is the highlight of my trip to Hokkaido. I will recommend it to anyone using the chitose airport for interconnecting flights in Hokkaido. Such a delight staying at Portom. I have enjoyed my stay.
推荐给所有在新千岁转机去北海道山区游玩的人,在新千岁Portom休整一晚实在是太舒服了,很不错的体验,下次来玩还会来住
Response from Property: Thank you for staying at Portom International Hokkaido. We are delighted to hear that your stay with us was a memorable one. We hope you enjoyed the wonderful scenery of Hokkaido. We hope you will enjoy the scenery in a different season next time you visit us.
Guest User
Superior Triple Room
Stayed in Aug 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 3, 2024
Cannot rave on about how excellent portom hotel is for an airport hotel.modern facilitie,super clean and everything you need..gym,onsen,nespresso machine,mirror screening on the tv etc.Andrei Antonili,the concierge staff that met us deserves a gold medal..superb hospitality!!
Only comment to the hotel is to please have a clearer indication of their entrance to their car park to park our rental car.
If only all airport hotels could be like this..FANTASTIC!!
Response from Property: Dear Mr./Ms. GuestThank you for staying at our hotel. Glad you are satisfied. And It was a pleasure to assist you on your journey. We are looking forward to seeing you again.
Jirut
Superior Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Everything is perfect.
HSINHUA LEE
Superior Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 15, 2024
The front-desk ladies at reception have such dedication to using good English and made our check-in experience even more memorable with juice. She's so professional to show ********* guests regulation in traditional Chinese. Smart gesture! Thank you for making our stay enjoyable. The onsen facility (with SAUNA!) is awesome. It not only cares about guests' privacy and provides great beauty amenities such as facial cream. The room is clean, spacious and nice. At the corridor, you can open your large suitcase effortlessly near the closet. Not on the floor!! So great! Highly recommended place to stay overnight at CTS airport. Some may say it's a bit far from the domestic terminal and that's what I love the most!! The tranquility!!
Response from Property: Dear Mr./Ms. HSINHUA LEEThank you for choosing Portom International Hokkaido.Each word you gave us really encourage and burn our passion to improve our skills.Onsen amenities are same as the room amenities, it is our original that was made of blending trees.When you visit our hotel again, please enjoy the aroma scents of our amenities too.We all are looking forward to seeing you again.
calee choy
Superior Twin Room
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Located near the arrival of the International airport. When the lift opened, hotel staff greeted us and helped us to reception to check in. We were served with a nice melon drink. He brought our luggage to our room and explained all the functions of the electronic system. Once we entered a large room, the blinds automatically drew up. There's a shower and bathtub separately. The beds are super comfortable. The hotel Onsen is modern, clean, huge, and luxurious. I look forward to staying here again.
Response from Property: Mr./Ms. calee choyThank you for staying at Portom International Hokkaido. We are relieved that you had a comfortable stay. We are pleased to receive your many compliments. If you travel Hokkaido, please visit our hotel. We are looking forward to see you again.
EunWP
Superior Triple Room
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 29, 2024
Very nice and new hotel. It is super convenient for early departure or late arrival. Hotel is directly link to international terminal which is link to domestic terminal. The room itself is big, clean and comfortable.
Guest User
Superior Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Modern and sleek hotel right at the international terminal. Very tasteful decor and attentive service, onsen was very nice too. Lots to do at shin chitose airport, Great choice to stay if you have an early flight to catch.
Bombon
Superior Twin Room
Stayed in Nov 2024
Family
15 review
5.0/5
Outstanding
Posted on Dec 24, 2024
For those who doubting to stay at the airport because an early flight or late arrival is really perfect ! The room are huge, totally new with gym and onsen plus the cigar bar at top floor for amazing views of airport .
Highly recommended
Michellelee23
Superior Twin Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 23, 2024
It’s very convenient for traveler with late arrival or early departure as it is just below the departure hall
Guest User
Superior Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Extremely quiet and super clean. Most importantly, staff are very friendly and helpful, everyone of them on this property. Great food too!