Minn Chitose Reviews
Minn Chitose
2 Chome-1-1 Kashiwadaiminami, Chitose City, Hokkaido, 066-0009, JapanView Hotel Details
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Minn Chitose Guest Reviews
4.2/5
Very Good
65 review
Verified reviewsLocation4.0
Amenities4.4
Service4.0
Cleanliness4.6
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All reviews(65)
Positive reviews(62)
Reviews with photos/video(15)
Awesome rooms(25)
Clean and tidy(20)
Awesome stay(17)
Large rooms(12)
Easy to get around(10)
Close to airport(10)
Average service(5)
Negative reviews(3)
Scott
1DK Room
Stayed in 2024年7月
Family
3 review
Posted on 2024年7月7日
Close to the airport and have free parking. There is no front desk and a bit troublesome for check-in if book from trip.com
Response from Property: Thank you for your feedback. We appreciate your acknowledgment of our convenient location near the airport and complimentary parking. We apologize for any inconvenience caused by our virtual check-in system when booking through trip.com. Your comments help us improve, and we hope to welcome you back soon.Minn Chitose All of staff
Derek Chan
1DK Room
Stayed in 2024年6月
Couples
9 review
Great
Posted on 2024年6月27日
A big room more suitable for families rather than a couple. Self check in process was smooth and there is a 24 hour customer service reachable.
Response from Property: Thank you for staying with us and for taking the time to write this review. We are honored to hear that you found our hotel's spacious rooms suitable for families. We are glad that you took advantage of our self check-in and customer service. We will continue to make efforts to improve our services for the comfort of our guests. We sincerely look forward to welcoming you again at Minn Chitose.
YLN T
1DK Room
Stayed in 2024年6月
Family
4 review
Posted on 2024年6月15日
I found my stay at this hotel quite inconvenient. The location is far from the train station, and check-in is done via video conferencing, as there is no staff at the counter. There are no cafes or vending machines un the hotel, and the hotel is situated in a remote area with no restaurants, cafes, or convenience stores within 1 km. Although the room was spacious and clean, I will not be returning to this hotel.
Response from Property: Thank you very much for staying at our hotel and for posting your review.However, we are very sorry that we were not able to provide you with a stay that met your expectations. We have vending machines available in the building, but we apologize for the inconvenience. We will also strive to enhance our services, including information about access from the station and the surrounding environment, so that our customers can have a more comfortable stay. We will use the valuable opinions we receive from our customers as a reference to review areas where there is room for improvement and strive to improve the quality of our services to provide an even better hotel experience.We appreciate your continued support. Thank you very much. All the Minn Chitose staff
Anonymous User
1DK Room
Stayed in 2024年6月
Family
4 review
Posted on 2024年6月12日
Checking in was cumbersome as it required video conferencing, lacking the human touch. The room was well-equipped but too tight for four people, with no separation between the kitchen and hall. However, it was clean, and the large screen smart TV was a bonus. The hotel is a long walk from the train station with no nearby shops or restaurants. Security is a concern as there were no staff or passersby around. However, for those seeking an escape from city life, it could be a suitable choice.
Response from Property: Thank you for staying with us and for taking the time to write this review. We are delighted that you are satisfied with our facilities, cleanliness, large-screen smart TV, and quiet environment away from the city. However, we apologize for any inconvenience caused in some areas. We will continue to make every effort to provide a comfortable stay for our guests. We look forward to welcoming you back to minn Chitose.
Guest User
Superior Apartment
Stayed in 2024年8月
Family
29 review
Outstanding
Posted on 2024年8月27日
The apartment was really close to New Chitose Airport and took us around 5 minutes to go to the domestic departure area. This is our second time using this apartment and would stay again especially during winter a day before we depart back to our destination.
Response from Property: Thank you very much for staying with us and for taking the time to write this review. We are honored that you chose our hotel for your visit to New Chitose Airport. We are very happy to hear that you would like to return in the winter. We will continue to make efforts to improve our services so that our guests can spend their stay in comfort. All the staff at Minn Chitose look forward to welcoming you again.
Guest User
1DK Room
Stayed in 2024年8月
Family
5 review
Amazing
Posted on 2024年8月16日
Located near airport. Room is abit cramped because there are large furnitures in the room.
You need to call using skype in the lobby to check in because Trip doesn’t give you the check in code.
Response from Property: Thank you very much for staying with us and for taking the time to write this review. We are very happy to hear that you are satisfied with our hotel's location near the airport. As for check-in, we would appreciate it if you could check in in advance using the check-in instructions that we have sent to our guests. We hope you will take advantage of this service. We will continue to make every effort to improve our services for the comfort of our guests. All the staff at Minn Chitose look forward to serving you again.
Guest User
1DK Room
Stayed in 2024年7月
Travel with friends
1 review
Very Good
Posted on 2024年8月7日
The nearby outlet mall is mostly closed except for a few stores. Notably, Seria and a few luxury stores and sportswear stores are open. Good, quiet location about 10 mins from the nearest train station. Self-service check in. Unable to leave luggage before check in and after check out because the counter is unmanned. Can call via the tablet for assistance but there is no staff physically to assist. Room is huge and amenities are great.
Response from Property: Thank you for your stay. We are delighted that you are satisfied with the room size and amenities. Thank you also for appreciating our quiet location.We also appreciate the valuable information you provided about the nearby outlet malls. Thank you for pointing out the inconvenience regarding the self-service check-in and luggage storage. We will consider ways to improve these services to make them more convenient in the future.We look forward to having you stay with us again.All the staff at Minn Chitose
H F Chin
1DK Room
Stayed in 2024年7月
Family
28 review
Posted on 2024年7月25日
This is the first time for me to stay in a hotel without receptionist. The self-check-in is very easy to use and the facilities are new and well taken care.
Response from Property: Thank you for staying with us and for taking the time to post this review. We are very pleased to hear that you found our self check-in without a receptionist easy to use. We are also honored to hear that you were satisfied with the newness and cleanliness of our facilities. We will continue to make efforts to improve our services for the comfort of our guests. All the staff at Minn Chitose look forward to welcoming you again.
IC888
Deluxe Apartment
Stayed in 2024年7月
Family
10 review
Outstanding
Posted on 2024年7月6日
Very nice room for very good price!! Exceptional value, room is spacious and well equipped, highly recommended.
Response from Property: Thank you for staying with us and for posting your review. We are glad that you were satisfied with the rooms and facilities of our hotel and that we were able to provide you with a comfortable stay. We will continue to strive to improve our services every day. We look forward to seeing you again. Minn Chitose staff
Jenna4Peace
Family Apartment
Stayed in 2023年7月
Couples
16 review
Very Good
Posted on 2023年7月13日
Near the Minami Chitose Station, around a 15 minute walk, it's convenient for those arriving late and need a place to stay overnight. We had the family room and was pleasantly surprised by how large it was and all of the amenities. However, check in/out was beyond a challenge. Nothing Trip gave us worked. We had to contact the service help via the iPad at the front desk.
Response from Property: Thank you for staying at Minn Chitose. We are very happy that you complimented our room. All of our staff will continue to do our best to ensure that our customers have a comfortable stay. Thank you again for taking the time out of your busy schedule to write a review. looking forward to seeing you coming again. All the Minn Chitose staff
Guest User
1DK Room
Stayed in 2023年12月
Family
1 review
Very Good
Posted on 2023年12月5日
I just needed a place near the airport for the night. It was 10mins by taxi. About 1800 - 2300 yen.
Check in was via tablet and video call. Easy. Done in less than 5mins.
Building was new, rooms were new. A comfortable stay for me and my family. I didn't have the time to go to RERA Mall, which wqs about 10mins walk away. There. Was also a soba restaurant just opposite.
Response from Property: Thank you for your valuable feedback. We are very happy to hear that it was very convenient for us to stay near the airport, and it took about 10 minutes by taxi and cost around 1,800 to 2,300 yen. We are very happy to hear that check-in via tablet and video call was smooth and that you had a comfortable stay with your family.We look forward to seeing you again.
Guest User
Superior Room 2LDK
Stayed in 2023年12月
Family
1 review
Posted on 2023年12月4日
The apartment was big and spacious but the downside there was no family mart and nothing is around the area, difficult to find food. It was also quite dark to walk back to apartment from the station. Other than that everything was good.
Response from Property: thank you for your review. We are glad to hear that your room was spacious and comfortable. However, we apologize for any inconvenience caused due to the lack of a FamilyMart nearby and the lack of restaurants nearby. Also, we apologize for the inconvenience that the road from the station to your room seemed dark.We will take your comments seriously and strive to make improvements to provide a more comfortable stay. Regarding the rooms, we will focus on improving the convenience of the surrounding area while maintaining comfort.
Guest User
1DK Room
Stayed in 2024年2月
Family
5 review
Amazing
Posted on 2024年2月9日
Spacious room with well manned facilities, free parking and easy check in
Response from Property: Thank you very much for staying at our hotel and for posting your review. We are very honored to receive such high praise for our facility's check-in information and facilities. We take the opinions we receive from our customers seriously and will strive to improve and improve our services, so we appreciate your continued patronage. Minn Chitose staff
Guest User
1DK Room
Stayed in 2023年10月
Family
4 review
Posted on 2023年10月25日
Overall Good but just two things 1. hot water not working and got very slow support 2. no convenience store near by
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear you had an overall good experience at Minn Chitose. We apologize for the inconvenience you faced with the hot water and the delay in support. We take this seriously and will work to improve our response time.Regarding the lack of a nearby convenience store, we understand the importance of this amenity for our guests. We'll explore options to enhance the convenience of our location.We appreciate your valuable input, and your satisfaction is our top priority. We look forward to serving you better in the future. If you have any further comments or suggestions, please don't hesitate to reach out.Warm regards,Minn Chitose Staff
Pei Pei is a Pillow
1DK Room
Stayed in 2023年7月
Family
5 review
Posted on 2023年7月28日
The check in process was complicated. I have spent half an hour in the lobby just for the check in process. You need a car to find yourself convenient to get to nearby shops and restaurants. Other things like room amenities and cleanliness is good. Recommended for big family travelling with difficulties to find guest room hotels out there.
Response from Property: Thank you for staying at Minn Chitose. We are very happy that you complimented our room. All of our staff will continue to do our best to ensure that our customers have a comfortable stay. Thank you again for taking the time out of your busy schedule to write a review. looking forward to seeing you coming again. All the Minn Chitose staff