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Extremely disappointed. The owner Brett should be ashamed for ripping off people in a state of emergency. We booked a room for this weekend, unfortunately we could not make it due to the state wide flood emergency. My grandmother called to let the business know that it would be unsafe for us to drive this morning and that we wouldn’t be able to make it due to road closures. She asked if we would be able to transfer the credit to next weekend to which the presumed owner was incredibly rude, refusing a credit and told her he has a business to run. Any other circumstances and this would be understandable as we respect business policy, however in a state of emergency, the Australian Consumer Law under Travel and Accommodation states Cancellation because of a natural disaster or other crisis – frustration of contract A crisis such as a bushfire or flood may lead some guests to postpone or cancel their visit. Your rights and obligations will depend on the situation. You are both released from the contract if, for example: ＞ the accommodation has been destroyed ＞ access roads have been closed, or ＞ the authorities have advised that the area is not safe to enter. We were told that the policy would not be changing and to “get a lawyer”. We were so disappointed in such unprofessionalism as well as the poor treatment of potential returning customers. Unfortunately we are forced to take this further.

The bungalow we stayed in was right on the river which was great, and the location isn't far from various destinations, and the staff on duty at check in / out were lovely, but aside from this, there were no other positives to our stay which we cut short. The bathroom was very dated with cracked tiles and the toilet kept making noises even when not being used. Our first night was absolutely horrible with people in the neighbouring bungalows partying until 3.30am. The bed was uncomfortable, the mattress needs to be replaced, and something bit us during the night. We couldn't sleep and this was the reason we cut our stay short. It was our first getaway in many years and it was a huge disappointment. I did let the accommodation know why we left a day early and they got in touch saying they would not offer a refund for the night we didn't stay but they would look into the points I raised with them regarding the bed..

We stayed at the Waterfront Hotel for our daughters 18th Birthday. The room we stayed in was fantastic Clean comfortable and spacious considering there were 4 of us. The staff were so helpful nothing was a problem. I would highly recommend the Waterfront Hotel for your next stay 😊👌

The receptionist Nicky booked us in at the hotel, she was friendly and helpful providing maps and local advice. Our room was on the first floor with a balcony overlooking a building site... Perhaps should not have been charged extra for this privilege as we never used it! The room was clean, tidy and functional. Beds were firm, but there should have been a better pillow selection as ours were all flat as pancakes. Not sure about the glass shower room with duel purpose door. Can't leave the night light on as it illuminated the bedroom. Car parking at $20 a day was expensive as we stayed 5 days should have been discounted. Breakfast options were good with gluten free options available toostaff always happy to help. The hotel is within walking distance from cotton tree beach area. There are laundry facilities on top floor. The blue lighting edge to the building made it easy to find. Al's top tips Don't pay extra for a room with a balcony it over looks a building site, and it's not worth it. Take your own pillows as their are flat as pancakes. Parking at $20 a day is excessive and you can park in neighbouring streets after 6pm. Whilst in the area visit Maleny Botanical Gardens and Bird World and Australia ZooWe had a great day at both places, and for some fantastic views visit Montville you won't regret it.

Nice hotel. There was a feeling of cleanliness and it was comfortable. Hotel staff friendly. The location was very convenient and nice.

The rooms were spotless, tastefully furnished and had clean modern finishes. The units had everything you need for an extended stay and were extra large. The pool was small but clean with a large sit in spa. The view from the 8th floor was stunning, not so much for my colleagues on different floors and sides of the hotel. Note to potential customers, it is not near the beach. It's a 5 minute walk to the riverside but very handy for cafes, restaurants and shops.

Our visit to M1 Maroochydore was fantastic and extremely accommodating by the manager. Nothing was a problem regarding access to pool towels and extra ammenities for our apartment, ie washing powder and extra dish wash powder. Our apartment was impressive with a split level aspect with high ceilings overlooking a canal and walkway. This Modern apartment had a wonderful covered huge deck with outdoor furniture. We loved having our 5pm drinks outside listening to the birds in the trees. 10 minutes to the Sunshine Plaza and dining, plus 5min to Ocean street dining. We stayed 6 nights and throughly enjoyed what Maroochydore had to offer.