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We have stayed at Value Suites on several occasions and actually liked the place until this visit.... Firstly lined up to check in only to be told when we got to counter that there was someone before us ( they were sitting in a lounge type area) and to take a seat. Once they were booked in we were pretty much hollered at from behind the counter as we could not see the reception lady and she could not see us... Questioned the $10 swipe charge and was told security for room and could not book in without it..... Then a guest showed up at the counter in a shirt and black bonds underpants, yep that's all. When I made a comment about the indecent clothing I was laughed at by the receptionist who said she couldn't say anything to him. Then asked me if I said anything to him to which I replied not my place... once again a laugh from receptionist.. Get to our room to find a tear in the bedhead fabric, stain on a seat and small table not wiped. Never had issues before but last time we will be staying here.....

The ladies at reception are second to none! Unbelievably helpful! I forgot to call ahead to say I’d be arriving after hours, I was a bit panicked. Got here and called the after hours number and Jess couldn’t have been more helpful. She had already sorted out our key. Next day I cut my finger.. again the ladies gave bandaids for me, then I tried to wash and dry some clothes but I think the washer didn’t work because our clothes were still very wet. Did two loads in the dryer and it still wasn’t dry so the ladies at reception took my clothes and popped them in their own dryer. Just SO helpful! Cabins are clean, beds are super comfy and have what you need. Facilities are SO clean. Bbq area was spotless, pool area was spotless. Just a lovely experience. Thank you!

We stayed here as a group of 13 to attend a function at Maldenes. The staff were exceptional and rooms clean and comfortable. It was a perfect location to walk to and from our dinner venue and ideal with a swimming pool and park across the road for the kids. Panthers is also near by. On checkout we misplaced a room key and upon returning home found it which we quickly posted back. The staff were so understanding and worked with us to resolve. From a price point you can’t go wrong. We had people from from the central west, central and south coasts and Nepean Shires was the perfect meeting point. Cannot speak highly enough of this as a first choice when staying in Penrith, especially for families.

I was very optimistic of this place, and indeed spent a very comfortable afternoon in air conditioning with high speed internet for work. The place is a stone's throw from a multitude of dining options, and the river, and it has a swimming pool. However there was a lot of construction noise from next door, and I never would have booked if I'd known that. It's not on the website. When I peeled back the sheets, housekeeping had left the bottom 30cm of the bed completely un-sheeted under the doona. No under protector or anything, so just my own feet on rough mattress. Awful. The bed was also pretty uncomfortable (hard) and would benefit from a topper. Someone else's dirty socks were in the safe. I was willing to overlook the tradie who came into my room while I was in there. Happy I had the chain on, and it was an honest mistake. All in all I think 3 stars is a bit of a generous review, but I am appreciative of what it's like to be in small business and have external factors affect your product. A general workshop with the staff would bring it up to scratch in no time.

It is hard to find GPS navigation here. The reception is very friendly and the environment is very clean. Originally we booked a four-person room, this time the accident rose to the 5-person family suite, the experience is good! And parking does not cost money, this is not common in hotels in Australia...

The place was great ..the staff are very accommodating and they are always attentive to our needs ..great stay and I will recommend to my friends who want to visit katoomba to find a nice and good hotel

Stayed at the Pullman Penrith over the Christmas holiday period to visit the Blue Mountains. The experience was amazing over our 3 mights, 4 days stay. The rooms were spacious and clean, all the amenities and fittings were thoughtfully designed and functional. Beds were so very comfy, and the choices of pillows were amazing. We had such great sleep every night, it didn't even feel like we were away in a different place or bed. Sauna was a really nice addition, a great retreat for my parents and their friend, all in their 60's to go to after long days sightseeing in the Blue Mountains. For us, the gym was amazing, we made full use of the quipment over our time there and I've never seen such a fully fitted out hotel gym before. It's on the same calibre as a local gym you have to pay money for! And did I mention the restaurant? Daily breakfast was awesome, not a great deal of choices, but just enough to cater for all, including the picky eaters (aka kids). We enjoyed a full, nutritious breakfast every morning before going about our day touring the national park. Dinner at Marcel was beyond amazing. We had heard that reviews were good, so we booked a night to try the food. It turned out to be so good that we ended up booking again for the following night. Should've eaten there on our first night too instead of driving around looking for fast food. We also did Aqua Golf nearby which was super fun, even got my 60-something parents to swing a few, and my dad turned out to be a natural. My 12-yo turned out to be a natural genius too. He also got the chance to experience iFly just across the road, what a great once-in-a-lifetime experience. The staff was also super friendly and attentive. We'll definitely be back as soon as we get a chance in the future.

The service was good, the waiter was very friendly, and someone greeted me as soon as I arrived in the lobby. The room is neat and clean, and the water pressure in the bathroom is very good, which is worthy of praise. Anyway, it was a very comfortable stay

Extremely clean and quiet property. Wifi was good, location ideal, merely metres from rail. Rooms extremely quiet even though right next to rail line. Did not hear trains at all. They must hve had some complaints in past because they did have earplugs provided on bedside table. Not taht they were needed