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Myself and my partner had an appt and decided to stay here as the photos online looked okay and it was close to where we needed to go. The first problem started when we couldn’t even see the hotel from the road, the grass was overgrown, bushes covering the signage and no lights whatsoever. We were told to check the room before we paid which was fine, we checked and it definitely wasn’t too bad nor the best but we decided for one night it should be okay. After going out of dinner and coming back we properly inspected the room and we noticed all the hair on the floor in the bathroom and in the shower, mould on the bathroom roof, the room smelt, really outdated, furniture was falling apart, the whole room was just disgraceful really. $150 was a rip off for what they were offering. After noticing the hair in the bathroom, I thought to check the bed and to my surprise there was HAIR again under the sheets and that was enough for us to speak to the guy at reception, get a full REFUND and get the hell out of there. He wasn’t going to give us a refund and when we told him to have a look at what we found he said “it doesn’t matter, I’ll just put the doona back on” implying that he didn’t care and wouldn’t clean the bed free of hair and would just put the sheets back on to cover it. Absolutely disgusting. How they are still in business is beyond me. Will NEVER recommend here and will make sure everyone knows not to waste their money.

OK it has not good reviews and looks pretty shabby outside. But this place was very pleasant to stay at. $90 for a night and the bed was comfy, very quiet, big spacy room (no 5), very clean, great modern look with appliances, situated in good location. Service on check in was very friendly. Plenty of secure parking. Definitely stay again. Only negative was the water pressure was so slow. That's all

The hotel has no breakfast, the room is large, the facilities are complete, the only downside is that the big bed room is composed of two single beds, but the location is very good, walk 5mins to DFO and close! There are a lot of restaurants there, and Ctrip is much cheaper than going directly to the hotel.

The staff is very nice, I called to confirm it early on the day of check-in. When we checked in, because we had two children, we also upgraded the large suite for free. The room was clean, spacious and comfortable. The location of the hotel is a small commercial center in several suburbs nearby. There is a small commercial street, but there are also shops that should be available, which is very convenient in Australia. There is a railway station in front of Mercy Hospital not far away, and the traffic is pretty good. To say that the fly in the ointment may be that the Wi-Fi network speed is not good and the number of connected devices is limited. This may be a common problem in Australia, and the hotel may be powerless.

Was a lovely place to stay. Will definitely stay there again when visiting Melbourne. Clean , staff were lovely , security parking . Easy access to local coffee shops. Highly Recommended

Wow, how sad. I had previously stayed at this motel, and it was exceptional value for money. How things change. I'm in Melbourne due to my daughter being in the Austin Hospital. I am currently on crutches following knee surgery. On arrival, I found a park (no disabled parking), I checked in as i was aware you could not check in past 7pm, was given a key and directions that my room was down the hall, l put my stuff in the room, and went straight to the hospital, arriving back at 8pm. Arrived to find no towels or facewashers in my room, just 2 bath mats. There were no instructions on how anything worked. There is no reception to get towels. Just a bed, shower, microwave, dunny, and kettle. Next morning, I had to leave early at 8am. Again, there is no reception. Left a note advising that there were no towels, facewashers, etc, in the room and requesting the password for the WiFi. Got back again at 8pm to the ROOM TOTALLY UNTOUCHED, NOT CLEANED, NO TOWELS, NO BED MADE NOTHING! And NO RECEPTION to have anything changed. Again, I have to use a bathmat after a shower. This morning, I go to check out at 8am NO RECEPTION! At 8.15, reception opens, l advise the young lady of my experience to which she apologised. All in all, if you are after a bed (hard as a rock), a shower with no towels, noisy air-conditioning, a toilet, kettle, microwave, instant coffee and tea, cup, and teaspoon, are used to lots of road noise, like to be woken in the middle of the night by other guests talking in the corridor, not in need of a disabled park, can handle stairs, have no instructions on how to use anything, have hidden light switches, have very unkempt outside areas, then the Bell Motel is for you. This is just really sad. Be aware. Ps. On the morning of check out, whilst waiting for the 8am reception to arrive at 8.15, I noticed a QR code on the back of the key. When scanned, this opens a compendium that does have the WiFi password. It also states that the room will be cleaned and replenished daily. It also has a range of terms and conditions that the booking website did not have. I really hope that this place can return to what it was last time I visited, reception that was available during the advertised hours, information on how to get things out of hours (such as towels), the basic breaky which was excellent, comfortable beds, rooms cleaned as expected and...towels. Best of luck when booking.

Clean motel room with microwave, plates, bowls, cutlery and wine glasses. Coffee, tea and biscuits. Bed was comfortable and soap, shampoo etc provided. McDonalds just a short walk away and also a restaurant. Woolworths also nearby.

I ranked the location as excellent only because the hotel is in the area I needed to be for work. That being said, the rooms are quite comfortable. As this is pretty much a motel, it can be a bit noisy at times. The Bistro restaurant is excellent and on the weekends can be very busy. I will stay again and would recommend this hotel to anyone needing to be in that area.

Tiny room, toilet in the shower, loud super heavy room doors. Loud hectic music in the lounge. There were two fire alarms during my stay, one in the afternoon and one at night. People were confused. I had to ask someone from the staff what was going on and whether it would be safe to go back to the room, the hotel staff didn’t actively communicate with its guests about it. The front door of the hotel was locked at all times from the outside. Overall, a strange vibe. I was glad to leave.