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Love the simplistic yet planned fresh decor of the room. Cool aircon, bright lights, comfortable beds and bedding. Bathrooms were clean and laundry was accessible and great to use. Kitchen full of the cooking essentials. Coffee machine and pods available, a small selection of welcome snacks and water. This apartment is in a brilliant location, just 6 mins drive to Westfield parramatta (an amazing shopping experience). You can access buses, trains and ferry very close-by to this street. We loved our stay. Nights were quiet and you can see Accor stadium from the building. (11 min drive)

Please note the date of this review. The current owners have only been there six months, and they are pleasant and very helpful. Although the information is there, it is not immediately clear that parking is very, very limited and needs to be pre-booked. There is an arrangement with the local Westfield, which left me - an elderly solo female traveller - slogging uphill to return to the hotel on the day before garbage pickup. Very smelly and unpleasant. (Returning downhill after garbage pickup not such a problem!) Room was elegant and spotless. But also unclear from the webpage is that there is no evening meal service, only basic breakfast - with a very nice carrot cake - which left me eating a chocolate bar and chips for the evening meal. No, there doesn't seem to be any nearby cafe. All in all, this should be branded as a Hoilday Inn Express. And, no, a microwave oven doesn't turn a room into a suite. I suggest choosing the other Parramatta Holiday Inn. If I'd realised the problems in advance I'd have cancelled and swapped. It will be interesting to see what the new owners make of it when they've had a bit more time.

The room is very comfortable and clean. The kitchen is fully equipped. This room type is very suitable for family travel. The hotel is close to the train station and has developed transportation. There are many restaurants and bars nearby, and you can reach shopping malls, stations, restaurants, etc. within walking distance. It is highly recommended.

I visit about once a month, and have been doing so for a long time. The staff are very welcoming and go out of their way to organise my booking in my preferred room. The suite is excellent. Always impeccably clean, and perfect for my requirements. The hotel is within easy walking distance to Parramatta’s CBD and restaurants. I intend to return each time my business takes me to Parramatta

The staff went above and beyond to accommodate my friend and I, despite multiple changes to our staying dates. Cameron in particular was extremely welcoming and hospitable. Upon arrival the staff offered to take my friend's suitcase up to our room and when we asked, provided us with a microwave and toaster! Our room was well equipped and very clean. Although the hotel's location appears to be far from the city, we had no problem catching trains to and from the hotel. Even trains with limited stops will stop at Westmead station

The location of this hotel is great! It's only two minutes' walk from the train station, and Westfield Mall is right next to it. So it is very convenient to go to the City or anywhere in Sydney to do business. The front desk of the hotel is very enthusiastic, helping with directions or providing information, the impression is very good!

When we booked in, the Hotel took a deposit for 'authorization' but then took the same amount when we booked out. They have kept this amount of $305 for a week even though I have asked them to have it removed from my Bank account - no response. As a pensioner, I find the freezing of this amount of money very inconvenient & I'm not happy that the Hotel accounts area is too lazy to adjust. Apart from a dirty room that needs renovating, this really topped off the adverse experience of the whole night.

Great Location - lovely sized apartment's - comfortable bed The only downside which is no fault of this establishment is there is several construction sites happening around the building - and it is very noisy

I have stayed twice in three months. I have booked this time. I am very satisfied with the double suite. The terrace is very large. The kitchen is fully equipped. It can cook more than six people. The fly in the ointment is another room. The difference is that the air is dripping.  No room, bed, room, lobby, suggestion, suites are better than standard double rooms.

I attended a conference held in the Lennox Ballroom, and it was easiest to stay at the same hotel. Check-in and check-out was ok, a bit slow and had to wait until someone bothered to look up and see me standing there. Location is good, next to many eateries and a short (about 10-15 minute) walk to Westfield mall. The room was average, with all basic requirements. The bed and pillows were comfortable, and basic necessities were there. Points for improvement include - no full length mirror in the room (only the bathroom mirror above the sink), shower head was about an inch above my head (I'm 158cm), the shower screen was too small to stop water splashing onto the floor while showering, unusual room layout meant passing through a narrow gap between wall and corner of bed to reach the bathroom, and unvacuumed floor despite putting up the sign for room cleaning. The sofa at reception was large and useful, unfortunately had a few small rips in it. While the hotel is adequate, more attention to details might help to elevate the customer experience.