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On the 14.3.23 at 1.25 pm my adult son and I visited the Hinterland Hotel for lunch as it was a busy day for us, we approached the counter and the mature aged blond was serving a patron first and we kindly waited, whilst the woman was pouring the beers she asked what did I want, I asked, ”Is this where we order lunch?” she replied, ”No, use the paddy app on the tables.” I said, ” I have a government phone that does not accept these apps.” She then replied, ”Use his!”. I nicely said ” My son has a vintage Nokia and that wont work.” The woman said abruptly, ”It works on all phones!” ”Can you please give me a paper menu,” I asked, ”NO PAPER MENU'S” was the stern reply... The other patron looked at us in disbelief. We felt discriminated against and we left as though we were won't welcome there. I have lived at Springbrook Mountain since 1977 and will never go back to this establishment ever again. P.S. Do you need an App to play the Poker machines out the back?

I was very happy with this venue. First time there. Spotlessly clean and ALL staff were friendly and efficient. 1 flight of stairs to walk up and was asked if I required assistance with my luggage. Dinner downstairs was great. Tender steak and lovely fresh vegetables. Bed and pillows very comfortable. No noise issues. Plenty of parking on site uncovered. Breakfast can be purchased across the road (which I didnt need) Modern and well set out. Flat walk-in shower. Well done Loretta and crew. I have already booked return visit. MOre economical to book through ”nightcaphotels”

the service staff is nice,they introduce the facility and room induction so carefully and the room is so clean and bright, it's a good place for the sport and enthusiasts they have golf,gym,swimming pool, soccer field, tennis beside the hotel,but the surrounding doesn't have too much restaurants to choose

Royal Pines was amazing! Free parking on-site, top notch customer service and there are swimming pools to relax in. We saw there was a gym, playground with a large bouncing mat for the kids and a water park next to the large hot tub. They offered is a discount for their buffet breakfast (discounted from $29 to $30pp). We stayed in the spa suite and our room had the most amazing views - this is a photo from the bathroom window. Maybe the windows need a bit of cleaning but apart from that we would not change a thing! Love how all the important information is explained clearly on the TV in the room. The room was massive with a safe, closet for hanging clothes, bar fridge, kettle, tea & coffee, couch, desk and an extra seating area near the foot of the bed. Our spa was very nice and blew some strong bubbles - remember to bring your shower gel/bubble bath. We have previously tried their restaurants, Videre (high tea) gives you a fabulous view of the landscape! The Japanese restaurant provides impeccable customer service and delicious carefully made dishes - loved everything we ordered.

Great resort !! My partner and I had a lovely time and enjoyed using the pool and spa while weather permitted. Staff were incredibly kind and accomodating throughout our stay.

Recently spent 4 night in a two bedroom unit overlooking the golf course. The views of the Broadbeach and the golf course was great. Just grab a drink and sit on the balcony and enjoy the views. The location of these apartments are approximately 10 mins drive to Pacific Fair and Broadbeach. Not really any shops within walking distance (unless you are keen to walk 20-25mins) to the nearest Aldi. The Carrara markets are just 5 mins drive away. The apartment itself was large and modern, plenty of room for a family of four. It was showing signs of wear and tear, with scuff marks on walls and carpets. The apartment we stayed at had limited kitchen utensils...ie 3 forks 3 spoons etc...and old looking. Probably time to replace and replenish them. The pool area was nice and the kids spent plenty of time in there. The gym is small and only had a handful of equipment. The wifi didn't work for us, but that wasn't an big deal as it was only 150mb free per day. Overall a pleasant stay.

Room was spacious, clean and seems new. Love the carpark which links straight to lobby. They were very nice and gave us a sweet message and treat as my husband and I were on our honeymoon trip. Downside was on the security deposit. They charge it to my card and refunded only after a few days. If it is a hold amount, there should not be any charges. If they charged the amount, the refund should be immediate on the same day. We booked assessable room which was for the handicap. The doors are automated etc. The reception said they were unable to reach me by phone call and they couldn't email me because I booked via third party vendor. It would have been better if they can contact via email which they chose not to. This is something which they could have improved and definitely will improve our stay experience. Other than this, everything else was great! Note: When we drove to Mantra, right in front of the hotel was a cemetery. Just in case anyone superstitious, this info may be helpful.

I arrived late on a Friday night. Just dropping off to sleep when other guests arrived back and proceeded to make an unholy racket. Not much sleep that night - arrived back Saturday arvo to find the party in full swing - yelling, swearing, banging and loud music continuously but nothing done by management. I left and found alternative accommodation - came back Sunday to return the key and to ask for a refund for the last night which I thought was only fair. The manager said I have to apply through Expedia which I duly did and was refused again. At no time was there any apology or empathy from the manager - they had my money and that was as far as it went. Worst ever accommodation experience and at no stage was my room made up either.

The picture does not match the reality, the picture looks like the hotel is very high, is able to see the sea or the city, but in fact the highest only 7 floors. The most important thing is that at 12 o'clock in the middle of the night, was called up by the fire alarm, panicked and ran downstairs, and finally the hotel checked and found that there was no problem, the hotel did not have any compensation, not even an apology! Worst without one.