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After we made the booking at eight willows iconic room no 2, we managed to get an extention till 11am check out via email. On our arrival, staff verbally confirmed 1 hour extension till 12 noon checkout on condition after calling and confirming 2 hours prior of checkout. On the day of check out we called up the reception at 10am which was addressed by the accomadation manager who refused to give a late checkout and asked us to leave by 10am. I made her clear the email confirmation for 11 am checkout and later a verbal confirmation for 12 noon checkout, which she refused to grant and insited to leave at 10.15am. A family of 2 adult 2 kids cannot make up a checkout within that 15 minutes which I insisted, as a result she granted another 15 minutes. She was very rude from the initial conversation itself and kept insisting what she said earlier. We were really impressed with the resort, rooms, location and 1st day of service from the reception. Our experience was ruined just b'coz of the accomadation manager' s unacceptabl conversation.

This time I stayed at the Australian hotel and I experienced the local culture of Australia. The hotel staff were very friendly and they introduced us to many Australian customs and tourist attractions. The hotel also offers a wealth of travel information and advice to make our trip more enjoyable. In addition, the hotel's restaurant offers a variety of Australian specialties, allowing us to taste the food while also feeling the cultural atmosphere of Australia. All in all, this hotel made my trip to Australia more colorful!

1. Check-in was very fast, it only took 15 minutes to find the check-in front desk. If you are staying at this hotel, drive outside and only see the entrance of the restaurant when you come in. Go in from the restaurant and ask the waiter and they will direct you to the front desk! 2. The facilities are not the latest but they are very stylish. The corridor before entering the room is beautifully decorated, and the room is also very unique and clean. The restaurant downstairs does not disturb the accommodation area at all. The hot water is great. There is a heater. 3. Breakfast is provided, you must eat it, it is very delicious! It can be eaten for lunch, it tastes better than many outside restaurants🥹🥹 4. The environment is great, and you can ask the store in advance when there will be activities. We only passed by for one night, and when we left, we found out that there was a music festival the night before🥹🥹 It is a store that includes food, accommodation and entertainment. I will definitely do it next time I have the opportunity. Would go again!

Just spent a few nights at this caravan park and we were not disappointed.Booking online no problems.Discounted price because it was midweek.Sites were very small and cramped and ours was in a corner that we had to reverse sideways into but we made it.Neighbour said he watched 5 lots of caravans try to get in that spot with no success.Water and power and beautiful lush lawned areas under trees.Makes a nice change to have lawn and we also had a shadecoth mat for our seats outside the caravan,Showers were new and excetionally clean.Pressure wasnt great but good enough to do the trick.Girls at the front reception were very helpful and friendly,Thanks ladies.Communal BBQ area overlooking the beach was tunning and always packed.Sunset views and lovely lawned area.Creek running along the back of the park.If you are getting a cabin then you will have stunning views but you will be lucky to be able to park your car if its a big one.Very close together,Overall I was really happy and wouldnt hesitate to stay here again.Oh and NO POOL for those who want one but youve got a stunning beach across the road and great for novice snorkellers and kids

This was a half of a cabin as shown on the Booking site with the other side unoccupied when we were there. I think there is a season here when kids are out of school and all the cabins are occupied. The accommodations were really nice and the place was really quiet except for the kookaburras and magpies trying to get our dinner(amusing). Don't eat on the porch! There was a nice washer to use and a line to hang out clothes. The pool and tennis court looked nice but we didn't use them. There is a hands off approach by management and all the payment was collected in advance. They had good internet.