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We visited Termales El Otono last week. It was a great experience. The hotel is down a paved road in a beautiful valley. The premises are secure and gated. They only admit registered guests. The hotel reception is adjacent to the car park. Checkin was a breeze and they assist with luggage. The ”luxury” bloq at the hotel is brand new. The bedding is really comfortable and go for the rooms with a view. We had 3019. The rooms are at the rear of the property with an unobstructed view for the outside rooms. It is very quiet and the bathroom is very nice. The room did not have a safe, but you don't need it on the property with the high end clientele and family. They give you one large towel per person that you exchange at reception when needed. There are three pool areas with three different temperatures of water. The water is alkaline and very relaxing. The pools go from warm to HOT. The occupancy is such that even when busy there is plenty of space. The food in the restaurant is very good. We had one maintenance issue with the AC control and they sent a tech to reset the keypad immediately. They were very responsive to our every need! The older habitations are casitas that cater to families and are well located. Some have fireplaces and private hot tubs. The facility is very nice and relaxing. I would definitely go back and prefer it over Termales Santa Rosa de Cabal which we also visited on this trip. The two hotels are very different environments and both are comfortable. Otono has a much higher end feel to it and we preferred the termales there. If you are driving, take the opportunity to visit Plaza Bolivar/Principal in Manizales coming or going and take in the view over lunch. Car parks are only a couple of blocks from the square. On the road into the resort there is both a pharmacy and supermarket for any provisions you may want. The hotel did not object to an ice chest with supplies and assisted with it and the luggage. Tip, at the first round about past the supermarket you can take a right and the community has a ***** of store and restaurants for any supplies or clothing you might need. We had to buy a jacket as it was cooler on the day of our arrival. I give the resort at 100%. Realize you are in Colombia and visiting a resort that caters to high end Colombian travelers and enjoy!