Search Best Hotels in Flores

When I arrived late at night, I was worried about seeing the comments that were inconvenient, but fortunately there was no inconvenience because there were managers when I arrived. Very kind, so it was good. The facilities inside

Really enjoyed my stay here. Foyer is open, relaxing and modern. Breakfast was nice, used the gym and pool, beds were comfortable and the food downstairs was tasty for dinner at Vaporettos

My coworker and I stayed here for three nights for a work trip. The property is lush and looks like you are transported a couple hundred years ago but resort is only 35 years old (from Marriott employee Fernando who gives tours of the property). There are two pools and a hot tub surrounded by so much lush vegetation. My initial room was 528 which is a handicap room but was quickly switched to 631 which has a walk-in shower with a glass door. The room had a modern feel with artwork of coffee beans. There was plenty of space at the desk as well as couch area. The breakfast was delicious and the servers were wonderful. Breakfast even starts at 6am, great for work trip. There is also a shuttle that runs on a schedule (see attached photo).

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

The hotel room is decent and the staff is friendly, but their billing system has serious flaws. I stayed there from February 9 and checked out on February 15th, paid in person at the counter according to the bill. But 2 days later I received a charge for the night of February 15 which is apparently a mistake because I checked out at 9:00 AM that day at the front desk and they even called me a taxi to take me to the airport. I contacted the front desk through email but they haven't responded. I called the Wyndham custmer service and they said they don't have access to the billing system in Costa Rica, and their website doesn't have a way for filing a billing dispute.

We stayed here for 2 nights. This hotel is about 15 to 20 min from airport. Our hosts went out of their way to make our stay comfortable. Their breakfast was fresh and delicious. The restaurants, for evening meals, are about 600 mtr walk. The en suite room was lovely. Big, spotlessly clean, and with every amenity. Air conditioning, wifi, coffee machine, and hair drier. It is positioned overlooking the golf course. With its beautifully manicured plants, it is a peaceful setting. We were very happy with our visit , and will definitely recommend staying here .