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Stayed here for two separate nights as part of visit to Helgoland. What an amazing hotel. Rich in history and great artefacts it is really interesting to wander round. The rooms were great and the food for breakfast excellent. The staff were all very helpful and friendly and efficient. Great place to stay

We came here on a stag do. In a pretty rough area of Hamburg, so had low expectations The hotel was AMAZING. All of the staff are incredibly welcoming and friendly. The bar is a great place for a drink and the barmen make the best espresso martini I've ever had. The sushi downstairs is also amazing - looks like it could ger busy, so maybe best to book. Rooms are very cool and a great place to retreat to from the chaos of the area!! Highly highly recommended

The worst reception staff I have encountered in my life (and I travel for work and live in hotel most of the year). I am referring to the old grumpy man,whose name I couldn't get to know. So firstly, the check in. The receptionist did not seem very greeting. But the shady stuff starts happening once I pay for my stay. I pay in cash and he tries to keep 10 euros from the change to himself thinking I won't notice,but luckily I know basic math. He didn't seem apologetic or too happy to give me the right amount too 😁. Secondly, the room. I expected this to be a no thrills type of place, but I found it ridiculous how when I booked a double room for 2 people, only one bed was ready and had sheets on it while the other one was completely bare (in Germany they usually have 2 single beds next to each other as a double bed). During my stay I was also asked by the receptionist if he can call the booking company and tell them I canceled my stay and if they ask me that confirm it, but since I already paid I can continue staying as normal. I found that awfully weird and shady and of course said no since why would I do that. And the worst of all was when I had my friend come stay with me (mind you I booked and payed for 2 people to stay). The receptionist asked him to pay another 20 euros in Cash when he arrived. And when I was told this I was really not ok with this and went down to show that I booked a 2 person stay and already paid everything. The reception at first started saying that I had multiple guests. Then started to say he never asked for 20 euros when the second guest arrived and he also started to use swear words and for me to shut up and go to my room when I demanded the money back. I was shocked to have a receptionist speak to me like that. Clearly this person is very shady and if he is a staff member and not the owner, I would advise the managers or owners to find a replacement since I really don't think a hotel is a right place for this person and on the long term you're gonna ruin your reputation. I really would advice to stay away from this place since it was not a relaxing stay at all. I would say the only good things were the bed (which only one of them was ready 😁), but the room itself is a joke, there were no hangers and no chair by the desk. A change in staff or some training and a few basic things in the room would make this place really worth while since it seemed newly renovated and is in a convenient location. Though st Pauli is a bit trashy to begin with, but you should expect that.

A night in Hamburg and booked via the Secretariat! Should be near the central and well reachable within the overnight standard (as a predetermined option). The Milano is actually a pension (formerly a residential house with 12 rooms). No lift and three floors. I had my room in the third floor (with laptop bag, small bag, small bag with extra shoes, keys, mobile phone what to say). The door to the room went up in the hall and unfortunately on the halfway a little hesitant (because the tape). View into the room: 1. bed 2m x 80cm left 2. The closet was only the front room and the right went to the main room with double bed, TV and a small balcony. The right to the bathroom, which was newly designed and mostly clean. The shower is very clean (i.e. without fungus & Co.). Breakfast: Something habitually needed as I am a coffee drinker and here like a latte Macchiato, this was unfortunately not eating and the filter coffee was not recommended right (then rather a tea, however, I don't like). Concluded: For business travellers with ordinary hotel chains, the hotel is usually needed for the first time but the location (only 10min to the outer elderly) and 35min to the port city, the top is when you see the price performance ratio. There are also two tank stations (24 h open), REWE and Lidl right around the corner, as well as some good restaurants and the UCI - cinema. However, it is clear that the parking situation and public transport - connection is not possible. Since there was a Holiday Inn next to our central, I would prefer this to Milan. Also or just because of the atmosphere at breakfast and the selection, lift naturally and parking.

Breakfast is not bad, not many styles, but enough. It's less than 5 minutes walk from the subway station, and about 10 minutes to the city center railway station by subway. In short, I am very satisfied.

Great location, fantastic views and perfect layout for our family. We were traveling with our 16-month old son and they provided a very comfy crib for his sleep and the room worked out great. We could easily walk to so many things. The kitchenette was perfect for a traveling family and even had a burner!

I stayed a little more than one month in April 2022 in one of the medium-sized apartments. First, it felt more like a hotel than an apartment, but the price was very good at the long-term stay rate. Not hotel prices for basically hotel service. Cleaning was every four days from arrival with some confusion related to holidays. But you just check with the staff about the schedule. The staff are very friendly, helpful and available 24/7. The room was exactly as described on the website. The major downside with the room (which is evident in website photos) is that the kitchen sink is so small as to be almost unusable. Basically the “kitchen”, to the extent there is one, is not really useful for more than periodically frying a couple eggs, which is about all that I used it for. The huge downside is that the neighborhood is very, very upscale and chic and there’s limited low-to-moderate end restaurant options. Forget about fast food. I was constantly taking the bus a half hour to the St. Georg neighborhood to eat out. Another downside was that the view of the inner courtyard from my window was bleak. It desperately needs some trees planted. There was an excellent and large gym in the basement that is basically unused by any guests. Oddly this made it undesirable for working out because of the strange feeling of loneliness working out. I would actually recommend that the hotel make an arrangement for guests with the popular gym next store and shut down the hotel gym. What else? There are many really nice parks walking distance and the hotel is easily accessible to most anywhere in Hamburg with buses or U/Bahn, S-Bahn. I would only not stay here again because I would have preferred to be in a more gritty neighborhood. By the way, the hotel was recommended by a language school where I was taking classes. If this review seems somewhat contradictory, that is ok? Perhaps the summation is that this was a good place to stay, but not a fun place to stay.

I spent a short weekend break at this property, where I had reserved also a room for a relative who was travelling with me in this occasion. Everything at the hotel exceeded my expectations: My room (538) was ample, well appointed (I especially appreciated the high-quality bedding and the availability of a bathrobe) and spotlessly clean. My ”Platinum” status as Accor group frequent customer was acknowledged with a kind note by the hotel manager and a small gift in the room. But what made my stay perfect was the very positive attitude of the staff. I should especially commend front desk agent Neehal (hope I got the spelling right...). Due to the closure of the Hamburg airport, my return flight was cancelled, and she really went out of her way to help me find alternative arrangements to come back home safely and without delays. Her uncommon dedication and her genuine attention to the wellbeing of the guests really touched me and will stay in my memory for a long time. . But also the other hotel staff I dealt with were friendly and helpful (some useful advice was provided by Mariia). So full marks to this excellent hotel and its wonderful staff! Shall come back.