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This is our second time at your hotel, and everything has been great. It's true that the shower tray has a design flaw, but the staff responded promptly and resolved the issue. I’d especially like to mention the guest service agent who was very kind, and particularly Carmen from breakfast, who is extremely friendly and attentive to everyone. Apart from this, there was a bit of noise at the pool because there are many children, but we understand it’s a family-friendly hotel, so no complaints there. We will definitely return on our next visit to the island. Thank you!

Have done 2 weeks of Junior Tennis Camp. One without and one while staying at the Academy… Tennis: There really isn’t much training. They just let the kids play, and play, and play… On the last day there is a ceremony where everyone gets a participation trophy. Fun fact: in both weeks we were there, it was always the biggest cheater in the whole team who received the sportsmanship award. One driver of this is that the “coaches” didn’t watch what was happening on the courts. Even on the final competition day… Key “value” taught: “Cheat as much as you can…” Organisation: They have an app that rarely works. Forget the schedule on the app. It constantly changes and you will never know where your kid is or is supposed to be… Yiu get access cards for the Academy that only work 50% of the time. Other: - We had some heavy rain upon which everything broke down for the rest of our stay. No spa, no pool, building materially flooded. Zero compensation. - You will virtually never get towels for the gym (or the pool, IF it’s open). Need to bring your own, but not from your room as that’s not allowed… - Around 2/3 of water stations don’t work - On the last day the kids have a ceremony, BBQ and festives. The parents, aka folks who paid for everything, don’t get anything - they can watch with no food and not even a glass of water. Awesome way to end the experience in a memorable way - You get free access to the Rafael Badal Museum - except you never get access because it’s always booked out Bottom line: Mass factory, highly commercialised, you are just a number.

Simple establishment. The rooms are not small and have all the comforts for a hotel of its category. It has no charm but it does its job if what you are looking for is just a place to spend the night. The staff is very friendly.