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Family-run hotel with a modern design, the rooms are well furnished as are the bathrooms. The problem lies in the dirt. We were informed that cleaning takes place every two days, and that's okay, but the sheets found stained upon our arrival were not replaced with the cleaning of the room but only the bed was made. Dust everywhere, even on the bedside tables, residues of disposable soap samples in the shower dating back to the previous guest, shower head with prehistoric limestone residues, minibar (which doesn't cool) with a sort of mold/liquid inside that has been around for who knows how long time was there. A real shame also because the hotel has a good location, strategic for reaching various destinations on the island. Given the hygienic conditions, unfortunately I can't help but advise against the stay.

After entering the hotel, it makes a very nice impression, the common areas look nice. The rooms are much worse, especially the bathroom. Breakfasts are ok. A large selection of various products, unfortunately the coffee from the coffee machine is not very good. A big advantage is the very close distance to the beach.

Let me put it this way. You would be better off committing a crime, getting arrested and spending night in jail being bummed by some large dude than spending a night at this hellhole. Who needs this amount of bleach to clean the room? What happened here before I got in? Shower had no cold water so either you dont shower or shower by slowly cooking under 10000 degree water. Staying on 3rd floor doeant mean you dont hear people talking and having a good time in the bar on ground floor. Room window doesn't close so its constantly 10 degrees in your room at night. And you hear everything happening in the street below. Want a remote control for your tv? That's €10. And breakfast is a fee slices of salami, bread and some unknown cereal.

Everything about the hotel was good unfortunatley they were in the orocess of renewing the main path in and for the first few days we had to walk over piles of sand and rubble which we hadnt been informed of i have had a stroke so that was a challehge,but that aside the staff were friendly and pleasant ,the hotel was very clean and comfortable ,really big rooms ,2 tvs ,area was great all in all a nice holiday

The hotel was clean and fresh....... Food was average.... But that was the only good thing about it! From the outset we were dropped off at the bottom of the road, not having a clue where we were going, as coaches can rarely access the hotel on the narrow road - be prepared to drag yourself uphill with your luggage! Predominantly German or Dutch guests, the staff spoke very poor English and didn't understand half of our questions! The receptionist gentleman was very abrupt and rude, not helpful at all. We weren't told about any of the available amenities, no information in the rooms either which wasn't good!! The pool looked like it had an oil slick over for 3 days and was too cold to swim in, we weren't told where the indoor pool was. The rooms were small, but the balcony was even smaller, not good if you are afraid of heights as they were glass fronted! The fuse box which buzzed all night was loud and the aircon which switched itself on and off regularly also kept you awake. The pool bar served a small selection of drinks, but most had to be sent down from the main bar, you couldn't pay for them, it was added to your room tab, which annoyed people. The holiday stated you could watch the chef cook your food, but only if you ate what they were cooking at the time!! This hotel lacked the 4 star rating it had been given, we have stayed in better 3 star hotels, my advise to English traveller - there are better places to stay so find somewhere else!!

Some of the best staff of any hotel I’ve stayed in 35 years (and I worked for an airline). Reception could not have been more friendly, helpful and accommodating. Pilar, the guest services manager, was absolutely charming. Quiet hotel in October. Good sound proofing on balcony doors (needed). Attentive staff at very good breakfast. Great pool area with loads of space overlooking the promenade and sandy beach with shallow clear water. However. Our experience of the immediate area around the hotel would, I believe, be completely different in the summer. It is a magnet for German drinkers with the “biggest beer garden in Europe” opposite the hotel. “Mega Park” Located indoors but as big as an aircraft hangar. I learnt the German expression “Ballerman” while there. Google it before you go to this area. The local government have promised to clamp down on “drinking tourism” so it would be interesting to see what it is like in July. Having said all that my 89 year old dad and I experienced no problems during the day and I saw no real misbehaviour in the evening on my own. The hotel is great but don’t go to this area in the summer if you are not a fan of Germans singing German drinking songs. Perfect for winter sun.

We would have wanted a common room for our family but found out only at hotel it was not possible (although had understand other from emails). Staff was super nice trying to solve things. Pool was salted which we did not prefer and we found a cockroach in the room which was unpleasant. Halloween program was really nice and there was a nice kids activities on that day. Otherwise not too much to do in hotel itself with kids, with adult relaxation it would suit better. It was nice that in the evening not loud music and we could sleep. Gym was really good with weights and bar to lift. Staff was really nice.

Excellent hotel with excelent service. The hotel is really nice with very friendly stuff also very calmingathmosphere. The music is great duringthe day, they created a good tastenof zen mood. Also small guesturs likeeveryday leaving water , chocolates in the room. Spa is great and every detail is thought o relqx. For kids they leave special package in the room also onXmas day they left a present in the room personalized and we said this is above expectations. it made our daughter very happy. also during nights live music is great. all in all, it is way better service than a lot offive stars we have been with those extra mile guestures.

Overall, it was an okay stay. The staff is very friendly and accommodating. Any questions we had, they were always there to help. As far as location, this hotel is basically in Little Germany. Every single store, restaurant, and bar was in German and/or catered to Germans. If you’re looking for a local flare or spot, you will not find it here. The resort is beachfront but Playa de Arenal is SUPER crowded. When we booked our stay, we selected sea view. However, when we arrived, our room was on floor 1 and our “sea view” was blocked by the pool and cabanas. We should have had a room on the higher floors. My room had ants, which stayed in a small corner of the room. Room itself was clean, bathroom shower could have been scrubbed a bit more, and bedding was somewhat comfortable. Room also seemed outdated and could have used a refresh. We enjoyed the breakfast buffet that was included but always ventured out to explore the island during the day and evening, so dinner was never on property. The hotel is 15 min from the airport, which is nice plus as well. For my next Mallorca adventure, I’ll be staying somewhere else that has more of the local vibe and flare.