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Um 15 Uhr am Hotel angekommen und die Rezeption war geschlossen. Eine Notiz mit einer Notfall Telefonnummer an der Tür. Neue Gäste sind also ein Notfall! Eine glatte Unverschämtheit gegenüber dem Gast. Sowas geht garnicht und habe ich in meinem ganzen Leben noch nie erlebt. Wir hatten ja gebucht und man wusste das wir kommen. Außerdem stand in der Beschreibung das die Rezeption bis 21 Uhr besetzt ist. Später haben wir festgestellt das oft jemand da war wenn Spanier außerhalb der Rezeptionszeiten einscheckten. Nach telefonieren mit der Reiseleitung konnten wir eine Stunde später ins Zimmer. Check in erst ab 13 Uhr möglich, aber um 14 Uhr geht das Personal nach Hause. Also nur eine Stunde Zeit um einzuchecken, genau zwischen 13 und 14 Uhr. Check out ist übrigens 11 Uhr und wer später abgeholt wird muss im freien auf seinen Transfer warten. Die Anlage nennt sich Hotel ist aber nur eine Appartement Anlage, denn es gibt nicht mal ein Restaurant und dann noch die beschränkte Zeit zum einchecken. Im Zimmer war dann der Fußboden nicht gewischt und meine Frau fegte ein Kehrblech mit Sand und Flusen zusammen. Ingesamt muss man aber sagen das die Zimmer immer gereinigt wurden. Die Küchenzeile ist groß, mit vielen leeren Schränken, da äußerst sparsam bestückt. Nur das allernotwendigste an Geschier, sodass Kochen zur Herausforderung wurde. Mini 3 Tassen Kaffeemaschine. Die Apar**ents sind groß und geräumig. Apar**ents die man bucht sind nicht die, die man auf den Fotos sieht, denn die günstigen Zimmer sind alle im Untergeschoß und haben keinerlei Aussicht. Ich wollte ein Stockwerk höher ziehen. Sonst exakt das gleiche Apar**ent über meinem Apar**ent, nur ein Stockwerk höher. Aber für 550€ Aufpreis die man haben wollte war mir das doch zu teuer. Der Pool erscheint auf den Fotos riesig, ist aber in Wirklichkeit recht klein. Zumal die Hälfte gerade mal einen halben Meter tief ist. 6 harte Plastikliegen ohne Auflage gibt es am Pool. Keine Sonnenschirme am Pool. Das WLAN ist aus der Steinzeit und eine einzige Katastrophe. Mal geht es 5 Minuten so einigermaßen, aber meistens funktioniert es nicht. Sowas als Internetzugang zu bezeichnen ist eine Frechheit. Wenn man das reklamiert, wird sich rausgeredet und man verweist auf schlechtes Internet an dem man nicht schuld ist. Es kommt aber oft garkeine WLAN Verbindung zustande. Wenn ich gewusst hätte das das Hotel keinen Internet Zugang hat, hätte ich es nicht gebucht. Unser Fazit ist, der Gast ist hier ein notwendiges Übel, das man ertragen muss um Geld zu verdienen. Das Putzpersonal und auch die Dame an der Rezeption waren schon freundlich und hilfsbereit.

After reading some negative reviews I thought it fair to write an honest review from my point of view. I found the staff really helpful and friendly at reception. The room was great decent size bedroom and bathroom. The bed is firm but comfortable enough with plenty of choice of pillows. The rooms were very clean and kept clean every day. The food was excellent with plenty of choice, some unusual combinations but then you are in a foreign county! We both enjoyed the food. My wife is a vegetarian and there was always something for her to eat and the salads are fantastic! Maybe not as much choice of puddings but the cakes were really light and you can help yourself to ice-cream. The show kitchen had a lovely choice of meat / fish each night cooked in front of you. The restaurant was quite busy but not bad. The wine and beer is nice and perfectly acceptable. One waiter was very friendly and upgraded us to a bottle of Rioja! There was a good choice at breakfast. English bacon would have been a nice addition but again you are abroad. The pools are lovely, yes the heated pool is only slightly warmer that the other ones (top one, furthest from the sea in case you are not sure as they are not marked). Managed several swims in February which is a treat. Always got a lounger as there were plenty. Maybe different in the summer when it is hotter? The entertainment is every other night and pretty good quality. The circus act was fantastic and the musicians were pretty good too. Some of the lounge chairs are a bit hard, you have to look around for the ones that are newly upholstered. We went All-Inclusive and were glad as paying for water, tea and coffee soon adds up otherwise. We did work our way through the cocktail menu and enjoyed them all and tried some different spirits all adds to the fun! All the staff work really hard and we met some really friendly ones who made the holiday more pleasant. The bus to Santa Cruz is easy although got quite full. It goes every half an hour one one of two bus stops slightly up the road or down the road. 1 Euro 50 each way, you pay the driver. The hotel is in a good location, near the airport. Yes there are a few planes that go over but very few and you don't really notice them. Nice prom to walk down to the beaches and a few supermarkets nearby. We found the Spar (nearest) slightly cheaper than the Hyperdino further along. We bought bottled water as we were going out a lot and you can store it in your own room fridge which is handy. Although later on we found you could fill your bottle up with water for free I think at the bar, we didn't. We hired a car from Oasis next to the doctor sign down the road. I think I worked out they were the cheapest. You can get it delivered to the hotel but cost extra 10 euros. No point as the office is only about 150m away. All in all we really enjoyed our stay there.

We travelled to the island of La Palma for a group of 7 people for work and we were taken to the morning. We made a reservation in Apartamentos Centro Cancajos. We leave the airport and go to the accommodation. When we arrived to this to check in (14.00 hours), we were first surprised; the reception was closed. The hotel is a very good hotel, and it is a good hotel. We had to leave with all the baggage and return to the night. At 22.00 hours, I call the accommodation again (after trying to communicate with them all the afternoon without success ) so that they are informed that we were on the way and comment that there is no problem, The hotel is located in the centre of the city, and the hotel is located in the centre of the city. We were astonished, because we had called 2 hours before and everything was okay. The hotel was very comfortable and very comfortable and was very comfortable. I think this situation is surrealistic. I've never experienced such a horrible, so sad experience. I feel sad, very sad about the event. We are in a full pandemic, with all the restrictions that this implies to be able to host**** in any case The hotel is very comfortable and it is very good to stay in the hotel.

Relatively close to the city center and bus station (10 minutes walk), but need to climb going to the hotel. The staff helpfull. Very spacious, clean apartaments and bathroom as well. Equipped with portable air conditioner and nice, stylish furniture. Excellent breakfast with variety of hot dishes! What is bad in my opinion: ground floor apartament without balcony with view to the very close rock wall and street. No soundproofing at all. You can hear all the conversations from the main hall and reception. What was the worst, the street is by the wall of the apartament and without soundproofing windows you hear all the cars passing by. For light sleepers (like me) it is not a good place to have comfortable rest and sleep at night.

Good value for money